History of Operations Management Flashcards
This is the system in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods.
Craft Production
When was craft production introduced?
Pre-industrial Revolution
This began in England in the 1770s.
Industrial Revolution
He introduced the division of labor in 1776.
Adam Smith
Application of the “____” steam ______, 1780s
rotative steam engine
Cotton gin and interchangeable parts was introduced by ____ _______, 1792
Eli Whitney
Management theory and practice did not advance appreciably during this period.
Industrial Revolution
Movement was led by efficiency engineer, Frederick Winslow Taylor
Scientific Management.
Frederick Winslow Taylor Believed in a “______ of management” based on observation, measurement, analysis and improvement of work methods, and economic incentives
science of management
_______ is responsible for planning, carefully selecting and training workers, finding the best way to perform each job, achieving cooperation between management and workers, and separating management activities from work activities
Management
Scientific management’s emphasis on _______ output.
maximizing
This movement emphasized the importance of the human element in job design.
Human relations
L_____ G______ – applications of psychology
Lillian Gilbreth
E______ M_____ - Hawthorne studies on worker motivation, 1930
Elton Mayo
motivation theory, 1940s; hierarchy of needs, 1954
Abraham Moslow
F______ H______ – Two Factor Theory, 1959
Frederick Hertzberg
D_____ McG_____– Theory X and Theory Y, 1960s
Douglas McGregor
W______ O____ – Theory Z, 1981
William Ouchi
F.W. Harris – mathematical model for i______ management, 1915
Dodge, Romig, and Shewart – s_______ procedures for sampling and quality control, 1930s
Tippett – statistical s_______ theory, 1935
Operations Research (OR) Groups – OR applications in warfare
George Dantzig – l_______ p_______, 1947
F.W. Harris – mathematical model for inventory management, 1915
Dodge, Romig, and Shewart – statistical procedures for sampling and quality control, 1930s
Tippett – statistical sampling theory, 1935
Operations Research (OR) Groups – OR applications in warfare
George Dantzig – linear programming, 1947
Influence of ________ Manufacturers:
- Refined and developed management practices that increased productivity
- Credited with fueling the “quality revolution”
- Just-in-Time production
Japanese
