processes of human resources management

Question 1

what is aquisition?

Answer 1

the recruitment of an employee that can either be external or internal

Question 2

name 4 methods of internal recruitment

Answer 2

1. databases
2. noticeboards (electronic or hard copy)
3. newsletters
4. email

Question 3

name 6 mehtods of external recruitment

Answer 3

1. advertisements
2. recruitment agencies
3. educational institutions
4. unsoliced written applicstions
5. professional organisations
6. executive leasing

Question 4

what are the 2 training methods of developement

Answer 4

internal (on site) and external (off site) training

Question 5

what does the selection of an employee mean

Answer 5

the process of gathering info about applicants to determine the most appropriete candidate

Question 6

what does a business need to do once training has begun?

Answer 6

1. evaluate the effectiveness of the training
2. ensure equal access to training for all employees
3. performance appraisals to formally asses the performance of an employe to a set criteria

Question 7

what is a skills audit?

Answer 7

asseses an employyes capabilities in relation to ther overall role

Question 8

what is a simple definition of the dot point maintence?

Answer 8

looking after staff well being and the process required to retain staff

Question 9

what are the 4 key aspects to maintence?

Answer 9

1. communication & workplace cutlure
2. employee participation
3. monetary & non-monetary benifits
4. flexible work arrangements

Question 10

what is communication & workplace culture?

Answer 10

employees must fit in and employers must communicate

Question 11

what is meant by employee participation?

Answer 11

employees must be at work and contributing

Question 12

what is meant by monetary & non-monetary benifits?

Answer 12

pay & rewards to employees without cash ie. Acknowledgements. Eg. Salary packages, employee incentive scheme

Question 13

what is meant by flexible work arrangements

Answer 13

allow greater flexibility such as ability to work from home

Question 14

what are the 3 theorys used by business’ to motivate employees

Answer 14

1. Goal setting theory of motivation
2. Reinforcement theory of motivation
3. Expectancy theory

Question 15

what is the goal setting theory of motivation?

Answer 15

• Goals to motivate workers to meet higher performance levels
• Allowing employees a part in goal setting can increase commitment

Question 16

what is the reinforcement theory of motivation?

Answer 16

the idea that people are not driven by motivation but by environment.
- Positive reinforcement is what increases motivation

Question 17

what is the expectancy theory?

3 main points

Answer 17

1. Attractiveness: the person sees the outcome as desirable
2. Performance-reward linkage: the person perceives a desired outcome will result from a certain degree of performance
3. Effort-performance linkage: the person believes a certain amount of effort will lead to performance

Question 18

what are the two kinds of seperation of an employee?

Answer 18

voluntary & involuntary

Question 19

what are 3 voluntary seperations of an employee?

Answer 19

1. retirement
2. resignation
3. voluntary redundancy

Question 20

what are 3 involuntary seperations of employees?

Answer 20

1. redundancy - due to a skill not being needed
2. retrenchement - loss of job because job no longer exists
3. dissmisal and unfair dismissal