effectiveness of human resources Flashcards

1
Q

what is corporate culture?

A

the attitudes, beliefs and expectations of a business

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2
Q

what are the different kinds of benchmarking?

A

informal benchmarking
performance benchmarking
best practice bench marking
balanced scorecard benchmarking

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3
Q

what is informal benchmarking?

A

informal chats at conferences, visits to other business

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4
Q

what is performance benchmarking?

A

comparing performance of an activity with other businesses

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5
Q

what is best practice bench marking

A

comparing with to a best practice business to gain skill and change the bsuiness

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6
Q

what is balanced scorecard benchmarking

A

comparing task against goals set out in strategic plan

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7
Q

what is benchmarking?

A

using industry standards to comare the perfromance of a business

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8
Q

what are the causes of staff turnover

A

external factors attracting staff to leave current employer eg. higher pay, better working conditions
internal factors making employees want to leave employers eg. poor working conditions, unequal opportunities

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9
Q
A
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