effectiveness of human resources Flashcards
what is corporate culture?
the attitudes, beliefs and expectations of a business
what are the different kinds of benchmarking?
informal benchmarking
performance benchmarking
best practice bench marking
balanced scorecard benchmarking
what is informal benchmarking?
informal chats at conferences, visits to other business
what is performance benchmarking?
comparing performance of an activity with other businesses
what is best practice bench marking
comparing with to a best practice business to gain skill and change the bsuiness
what is balanced scorecard benchmarking
comparing task against goals set out in strategic plan
what is benchmarking?
using industry standards to comare the perfromance of a business
what are the causes of staff turnover
external factors attracting staff to leave current employer eg. higher pay, better working conditions
internal factors making employees want to leave employers eg. poor working conditions, unequal opportunities