Process Redesign

Question 1

Harmon Process Strategy Matrix (SOG)

Answer 1

High Outsource In-house
IT support IT support
Complexity/
Dynamism
Outsource In-house
Low Heavy IT Heavy IT
Low Strategic Importance High

Question 2

Harmon Matrix (ACCA)

Answer 2

High Outsource Human-based
non-core process
processes improvements
Complexity/
Dynamism
Automate Automate
in an ERP or for
Low outsource efficiency
Low Strategic High
Importance