Enabling Success & Strategic Change

Question 1

Balogun & Hope Hailey–> Context of Change

Answer 1

Time (more=better)
Scope (less=better)
Readiness (more=better)
Diversity (more=better)
Power (more=better)
Preservation (less=better)
Capacity (more=better)
Capability (more=better)

Question 2

Baldrige

Answer 2

Performance excellence
1. Leadership
2. Strategy
3. Customer focus
4. Measurement analysis & knowledge management
5. Workforce focus
6. Operations
7. Results

Question 3

Baldrige –> Leadership

Answer 3

Set direction & establish clear performance expectations
Senior leadership, governance & social responsibilities

Question 4

Baldrige –> Strategy

Answer 4

Develop plans; define strategy & goals needed
Strategy development & implementation

Question 5

Baldrige –> Customer Focus

Answer 5

Meet customer needs effectively
Customer engagement

Question 6

Baldrige –> Measurement Analysis & knowledge Management

Answer 6

Appropriate systems to provide feedback about performance results
Measurement, analysis & improvement of performance

Question 7

Baldrige –> Workforce Focus

Answer 7

Skilled & motivated staff
Working environment & workforce engagement

Question 8

Baldrige –> Operations

Answer 8

Efficient & effective processes
Work processes & operational engagement

Question 9

Baldrige –> Results

Answer 9

Excellence across entire organisation
Products, customers, workforce, leadership & governance, financial & market

Question 10

POPIT

Answer 10

People (motivated)
Organisation (strip out or add in for new IT)
Process (streamline existing or add new)
IT

Question 11

Lewin

Answer 11

Pathway to change
> Unfreeze
> Change
> Refreeze