Process Management (Pre Fi 1)

Question 1

Involves activities and operations needed to transform inputs to outputs.

Answer 1

Process Management

Question 2

study ang naas figures

Answer 2

yes

Question 3

Key Components of Process Management

Answer 3

● Process Design
● Process Implementation
● Process Monitoring and Control

Question 4

Maps out steps required to complete a task.

Answer 4

Process Design

Question 5

Understanding how work is done within organizations

Answer 5

Process Design

Question 6

Implementing ways to improve proceses

Answer 6

Process Design

Question 7

Comparing the actual performance vs the designed performance.

Answer 7

Process Monitoring and Control

Question 8

Process Improvement Methodologies

Answer 8

● Lean Management
● Total Quality Management
● Six Sigma
● Kaizen

Question 9

Improves efficiency and effectiveness by reducing the time spent on non-value-adding
activities and optimizing the flow of work.

Answer 9

Lean Management

Question 10

A management system for a customer-focused organization that engages all employees in
continual improvement of the organization.

Answer 10

Total Quality Management

Question 11

A data-driven methodology used to improve business processes by reducing defects and variation

Answer 11

Six Sigma

Question 12

a concept referring to business activities that continuously improve all functions and involve all employees

Answer 12

Kaizen

Question 13

Platform companies use to manage and integrate the essential parts of their businesses.

Answer 13

Enterprise Resource Planning Systems

Question 14

Helps implement resource planning by integrating all the processes needed to run their
companies with a single system.

Answer 14

Enterprise Resource Planning Systems

Question 15

A system for managing all of your company’s interactions with current and potential customers.

Answer 15

Customer Relationship Management System

Question 16

Process Management Tools

Answer 16

● Customer Relationship Management System
● Enterprise Resource Planning Systems

Question 17

A systematic approach to managing and improving business processes to
achieve organizational goals.

Answer 17

Business Process Management

Question 18

BPM Framework

Answer 18

● Process Identification
● Process Modelling
● Process Analysis
● Process Improvement
● Process Implementation
● Process Monitoring and Control

Question 18

○ Involves mapping business process by documenting existing workflows and engaging stakeholders.

Answer 18

Process Identification

Question 19

○ Involves using tools such as flowcharts to create standard visual representations of workflows.

Answer 19

Process Modelling

Question 20

○ Evaluates performance by identifying bottlenecks (activities that causes delays in the processes).

Answer 20

Process Analysis

Question 21

○ Uses methods such as Lean/Six-Sigma or Lean Six Sigma to minimize waste and for continuous
improvement.

Answer 21

Process Improvement

Question 22

○ Managing change thru communication and training, and pilot testing

Answer 22

Process Implementation

Question 23

○ Ensures effectiveness by setting KPIs to measure success.

Answer 23

Process Monitoring and Control

Question 24

Benefits of BPM

Answer 24

● Efficiency Gains ● Enhanced Employee and Customer Experience ● Agile Organization ● Foster Continuous Improvement

Question 25

Agility in Organizations - The ability of businesses to respond more effectively to market trends, and changing customer needs, as well as other external factors.

Answer 25

Agile Organization

Question 26

Measuring Process Performance

Answer 26

1. Cycle Time a. Lead Time 2. Throughput 3. Quality 4. Cost 5. Resource Utilization

Question 27

The total time from the start to the end of the process

Answer 27

Cycle Time

Question 28

Time beginning of the process until its final delivery to the customer.

Answer 28

Lead Time

Question 29

The amount of work completed within a specific period (formula: work/time) (e.g. Units: quantity/hour, output/second)

Answer 29

Throughput

Question 30

Measures defect rate or error frequency

Answer 30

Quality

Question 31

Tracks expenses incurred in completing a process

Answer 31

Cost

Question 32

Evaluates how efficiently resources are used during the process.

Answer 32

Resource Utilization

Question 33

Benefits of Tracking Process Metrics

Answer 33

● Visibility and Transparency ● Continuous Improvement ● Goal Alignment ● Risk Mitigation

Question 34

○ Provides clear view of how processes are functioning

Answer 34

Visibility and Transparency

Question 35

○ Helps identify inefficiences and drive improvements

Answer 35

Continuous Improvement

Question 36

○ Ensures processes support the organization’s objectices

Answer 36

Goal Alignment

Question 37

○ Identifies potential issues before they escalate.

Answer 37

Risk Mitigation

Question 38

Process Measurement Techniques

Answer 38

● Balanced Scorecard ● Six Sigma DMAIC Framework ● Benchmarking ● Process Audits

Question 39

○ Evaluates performance from multiple perspectives such as financial, customer, and internal processes

Answer 39

Balanced Scorecard

Question 40

○ Method for improving processes through Define, Meeasure, Analyze, Improve and Control (DMAIC) (services) steps.

Answer 40

Six Sigma DMAIC Framework

Question 41

DMADV Framework means

Answer 41

Define, Measure, Analyze, Design, Verify (Products)

Question 42

○ Comparison with industry standards or competitors to identify gaps.

Answer 42

Benchmarking

Question 43

○ Conduts systematic reviews to ensure process effectivness and compliance

Answer 43

Process Audits

Question 44

Process Measurement Techniques

Answer 44

● Value Stream Mapping ● Statistical Process Control ● Key Performance Indicators

Question 45

○ The use of control charts to monitor process stability and performance

Answer 45

Statistical Process Control

Question 45

○ Visualize and optimize the flow of process steps to reduce waste.

Answer 45

Value Stream Mapping

Question 46

○ Tracking critical metrics as defined on process needs.

Answer 46

Key Performance Indicators

Question 47

Process Performance Metrics

Answer 47

● Cycle Time ● Productivity ● Turnaround Time ● Throughput ● Effectiveness

Question 48

A restaurant tracks the time from when an order is placed to when the meal is served. By reducing this time, they aim to improve service speed and customer satisfaction, especially during peak hours.

Answer 48

● Cycle Time

Question 49

The restaurant measures the number of meals prepared per chef during a shift. By monitoring this, they aim to maximize kitchen staff efficiency without compromising food quality, ensuring optimal use of labor resources.

Answer 49

● Productivity

Question 50

The restaurant tracks the time from when a table is vacated to when it's cleaned and ready for the next customer. Reducing this time helps increase table availability and accommodate more guests, especially during busy periods.

Answer 50

● Turnaround Time

Question 51

The company measures the time available to create and deliver marketing content (e.g., social media posts, ads) based on client demand. For instance, if clients require 10 campaigns per month, the takt time would ensure the team delivers one campaign every three days

Answer 51

● Takt Time

Question 52

The company tracks how many marketing campaigns are successfully completed and delivered to clients each month, aiming to maximize the number of campaigns while maintaining quality.

Answer 52

● Throughput

Question 53

The company measures the success rate of their marketing campaigns by tracking key performance indicators (KPIs) such as conversion rates, lead generation, or return on investment (ROI). Higher effectiveness indicates that their strategies are achieving the desired impact for their clients.

Answer 53

● Effectiveness

Question 54

Challenges in Process Performance Measurement

Answer 54

● Data Quality and Availability ● Defining Metrics ● Complexity of Processes ● Resistance to Change ● Technological Limitations

Question 55

○ Ensuring accurate and timely data is crucial for meaningful insights.

Answer 55

Data Quality and Availability

Question 56

○ Selecting the correct KPIs that align with organizational goals can be difficult

Answer 56

Defining Metrics

Question 57

○ Interconnected processes can complicate performance measurement.

Answer 57

Complexity of Processes

Question 58

○ Employees may resist new measurement practices, hindering implementations

Answer 58

Resistance to Change

Question 59

○ Outated systems can obstruct effective data collection and analysis

Answer 59

Technological Limitations

Question 60

How to successfully implement Process Performance Measurement?

Answer 60

● Set clear goals ● Choose Relevant Metrics ● Invest in Technology ● Train your Team ● Monitor and Adjust

Question 61

○ Define specific goals in measurement that align with organizational goals

Answer 61

Set clear goals

Question 62

○ Select KPIs that match with your measurement goals

Answer 62

Choose Relevant Metrics

Question 63

○ Use technology for accurate data processing, better visualization and interpretations

Answer 63

Invest in Technology

Question 64

○ Provide training to all employees for them to adapt and understand the system

Answer 64

Train your Team

Question 65

○ Review and adjust process performance measurement according to internal and at times external factors

Answer 65

Monitor and Adjust