INTRODUCTION

Question 1

Started in ______ during the Industrial Revolution

Answer 1

1770

Question 2

a system where highly skilled workers use simple, flexible tools, to produce small quantities of customized goods.

Answer 2

craft production

Question 3

Who is known as the father of scientific management?

Answer 3

Frederick Taylor

Question 4

When did mass production emerge?

Answer 4

It came into the scene in the early 20th century.

Question 4

How did Frederick Taylor contribute to production systems?

Answer 4

He studied work methods in detail to identify the best ways to perform tasks, aiming to maximize outputs.

Question 5

What is a key example of mass production in history?

Answer 5

The production of Henry Ford’s Model T automobile.

Question 6

Who introduced the concept of the division of labor?

Answer 6

Adam Smith in 1776.

Question 7

What is the division of labor?

Answer 7

It is the process of breaking up production into small tasks, where workers focus on specific parts of the overall job.

Question 8

What is management?

Answer 8

The coordination and administration of tasks to achieve a goal.

Question 9

Four functions of management

Answer 9

Planning
Organizing
Leading
Controlling

Question 10

Functional areas of business

Answer 10

Marketing
Finance
Human Resources
Operations
Accounting
IT
Research & Development

Question 11

The management of systems or processes that create goods and or provide services.

Answer 11

Operations Management

Question 12

The essence of operations is to ________ during the transformation process

Answer 12

add value

Question 13

Non tangible outputs that provide some combination of
Time
Location
Form
Psychological Value

Answer 13

Services

Question 14

Physical/tangible items that is an output of operations processes.

Answer 14

Goods

Question 15

Scope of OM

Answer 15

Forecasting
Capacity Planning
Facilities and layout
Scheduling
Inventory Management
Quality Management

Question 16

General Questions probed by an Operations Manager

Answer 16

-WHAT
What resources will be needed and in what quantity?
-WHEN
When will each resource be needed?
When should the work be scheduled?
When should the other materials and supplies be ordered?
-WHERE
Where will the work be done?
-HOW
How will the product or service be designed?
How will resources be allocated?
-WHO
Who will do the work?

Question 17

Responsible for the acquisition of materials, supply, and equipment.

Answer 17

Purchasing

Question 18

Concerned with scheduling, performance standards, systems design, work design and methods, and ergonomics.

Answer 18

Industrial Engineering

Question 19

Involves the shipping of goods to warehouses, retail outlets, or final customers.

Answer 19

Distribution

Question 20

Responsible for the up keep of plants, property, and equipment.

Answer 20

Maintenance

Question 21

Necessary funding of operations and its timing of funding.

Answer 21

Provision of Funds

Question 22

Evaluation of alternative investments in plant and equipment

Answer 22

Economic Analysis of Investment Proposals

Question 23

Information on consumer preferences

Answer 23

Assessment of customer wants and needs

Question 24

To make sure that the products/services produced by operations is profitable.

Answer 24

Market Analysis

Question 25

OM and other functional areas of Business

Answer 25

Operations, Finance, Marketing

Question 26

Public awareness that the organization is a good placed to work based on its operational processes.

Answer 26

Public Relations

Question 27

Recruitment, training, labor, wage and salary admin.

Answer 27

HR

Question 28

Concerned with providing management data about its operational activities.

Answer 28

MIS- Management Information System

Question 29

Supplies info about costs of labor, materials, etc.

Answer 29

ACCOUNTING

Question 30

Contracts with employees, customers, suppliers

Answer 30

LEGAL

Question 31

Professional Societies of OM

Answer 31

APICS, the association for Operations Management American Society for Quality Institute for Supply Management Institute for Operations Research and the Management Sciences The Production and Operations Management Society Project Management Insitute

Question 32

A sequence of activities and organizations involved in producing and delivering a good or a service.

Answer 32

SUPPLY CHAIN MANAGEMENT

Question 33

Elements of Supply Chain Management

Answer 33

Customer Forecasts Design Capacity Planning Processing Inventory Suppliers Location Logistics

Question 34

Determining what products or services customers want.

Answer 34

Customer Forecasts Design

Question 35

Matching supply and demand

Answer 35

Capacity Planning

Question 36

Controlling quality and scheduling work

Answer 36

Processing

Question 37

Meeting demand requirements while managing inventory costs.

Answer 37

Inventory

Question 38

Monitoring supplier quality, on-time delivery, flexibility, and supplier relations

Answer 38

Suppliers

Question 39

Determining the facilities location.

Answer 39

Location

Question 40

Deciding how best to move materials

Answer 40

Logistics

Question 41

Contemporary Supply Chain Issues

Answer 41

The need to improve operations Increasing levels of outsourcing Increasing transportation costs Competitive pressures Increasing globalization Increasing demands of e-commerce The need to manage inventories

Question 42

one or more actions that transform inputs into outputs

Answer 42

PROCESS MANAGEMENT

Question 43

Categories of Business Processes

Answer 43

Upper Management Processes Operational Processes Supporting Processes

Question 44

Governs the operations of the entire company.

Answer 44

Upper Management Processes

Question 45

Core processes that make up the value stream such as purchasing, production, marketing, sales, and the like

Answer 45

Operational Processes

Question 46

Supports the core processes such as IT, HR, R&D, and the like.

Answer 46

Supporting Processes

Question 47

Focused on harnessing technology

Answer 47

Enterprise Resource Planning Systems Automated systems (for manufacturing, inventory, and the like) Machine learning & AI

Question 48

Focuses more on the aspects of

Answer 48

Operations Strategy Resource Optimization Continuous Improvement Agility Lean Production

Question 49

made companies more cautious about equipment investment, and the hiring and firing of employees.

Answer 49

Economic Conditions

Question 50

Finding new or improved products or services are only two of the many possibilities that can provide value to an organization.

Answer 50

Innovation

Question 51

Relates to product design and testing, oversight of suppliers, risk assessment, and timely response to potential problems

Answer 51

Quality

Question 52

Managing risks starts with identifying risks, assessing vulnerability and potential damage (liability costs, reputation, demand), and taking steps to reduce or share risks

Answer 52

Risk Management

Question 53

Companies must carefully weigh their options, which include outsourcing some or all of their operations to low-wage areas, reducing costs internally, changing designs, and working to improve productivity

Answer 53

Globalization

Question 54

Concern about global warming and pollution has had an increasing effect on how businesses operate. Hence companies should be sustainable

Answer 54

Environmental Concerns

Question 55

part of a business that produces products or delivers services

Answer 55

The operations function

Question 56

consists of processes that convert inputs to value added outputs

Answer 56

OPERATIONS

Question 57

is responsible for providing the supply or service capacity for expected demand.

Answer 57

OPERATIONS