Process design-resources

Question 1

What is process design?

Answer 1

Envisioning the nature of the resources that make up the process and analyzing how the activities within the process should work

Question 2

What is the fist task of process design?

Answer 2

The first task is to decide on what type of resources are appropriate and how they should be arranged

Question 3

What are the two important factors in process design?

Answer 3

Voume and variety

Question 4

What is the model of illustrating the relationship between process and variety called? What does it show?

Answer 4

It’s called the product-process matrix

A tool that helps organizations to determinet the best process for producing a particular product or service.

Question 5

What are the five different process types regarding products?

Answer 5

Project processes, jobbing processes, batch processes, mass processes
continuous processes

Question 6

What are the three different process types regarding services?

Answer 6

Professional services, service shops, mass services

Question 7

What are the four basic layouts that correspond to different positions on the volume-variety spectrum?

Answer 7

Fixed-position layout, functional layout, cell layout, line layout