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BPOC 134 > Problem Solving And Communication > Flashcards

Problem Solving And Communication Flashcards

1
Q

How do you facilitate effective communication (3)

A

Arranging
Positioning
Posturing

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2
Q

What the the 3 elements for arranging the environment for effective communication

A

Eliminating distractions
Adding attractors (private, comfort, ect)
Enhancing the environment to facilitate communication

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3
Q

What are the 3 elements for positioning for effectiveness and safety

A

Distancing far enough to be safe, close enough to see and hear
Facing squarely
Looking directly at people to demonstrate confidence and attentiveness (while keeping the cultural context in mind)

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4
Q

What are 3 elements for posturing for effect and control

A

Standing or sitting erect to chow strength and confidence in oneself
Eliminating distracting behaviors that interfere with focusing on what is important
Leaning forward slightly to show that you are interested and concerned

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5
Q

What are the 4 types of verbal appeal

A

Ethical
Rational
Practical
Personal

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6
Q

What are the 4 elements of ethical appeal

A

Based upon position as a professional officer
Assures other personal
Persuade others of your desire for s positive outcome
This appeal is useful when dealing with people who are upset and highly emotional

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7
Q

What are the 4 elements of rational appeal

A

Based on use of reasoning
Appeal to common sense, good judgement, or community standards
Show that solution is reasonable and most likely to produce results
This appeal is valuable when dealing with people having a strong sense of right and wrong

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8
Q

What are the 5 elements of practical appeal

A

Based on an urgent need to change a particular circumstance
Ignores long-term consequences
It is a short terms solution
Adapt yourself and persuade the other person that you are like them
Based on the beliefs and value system of the person

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9
Q

What are the 3 elements of personal appeal

A

Based on addressing persons needs and desires
Set aside own personal values
This type of appeal works well with headstrong people who insist on getting their own ways

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10
Q

What are the 3 tools in redirecting someone behavior using verbal judo

A

Listen
Empathize
Ask

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11
Q

What are the 3 points in listening

A

Sort the real problem from the symptoms of the problem
Determine priorities you must respond to
Determine context of the event

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12
Q

What are the 2 points in empathizing

A

Understand the other persons state of mind

See through the eyes of the other person

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13
Q

What are the 12 points of asking

A

Use questions to gain control by causing others to report to you
Questions direct attention away from the problem
Buys time
Demonstrates concern
Paraphrase
Repeat what you have learned in your own words
Forces other person to stop talking and listen
Helps to ensure that the officer understands the situation
Summarize
Allows officer to conclude the situation
Ofc provides the bottom line
States the resolution clearly

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14
Q

What is the goal distance when communicating with someone

A

Between 18 in and 3 ft

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15
Q

What is the typical distance someone in the criminal justice field allows to react to danger

A

3.5 feet

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16
Q

What is the definition of critical thinking

A

The intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and:or evaluating info gathered from or generated by observation, experience, reflection, reasoning, or communication as a guide to belief and action

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17
Q

What is the definition of community policing

A

A policing philosophy that promotes and supports organizational strategies to address the causes and reduce the fear of crime and social disorder through problem solving tactics and community-police partnerships

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18
Q

What are the essential aspects of critical thinking (6)

A 
Disposition
Criteria
Argument
Reasoning
Point of view
Procedures for applying criteria
19
Q

Explain disposition

A

Critical thinkers are skeptical, open-minded, value fair-mindedness, respect evidence and reasoning, respect clarity and precision, look at different points of view, and will hanger positions when reason leads them to do so

20
Q

Explain criteria

A

To think critically you must apply criteria
Need to have conditions that must be met for something to be judged as believable
Some standards apply to all subjects

21
Q

Explain argument

A

A statement or proposition with supporting evidence

Critical thinking involves identifying, evaluating, and constructing arguments

22
Q

Explain reasoning

A

The ability to infer a conclusion from one or multiple premises. To do so requires examining logical relationships among statements or date

23
Q

Explain point of view

A

Way one views the world, which shapes one’s construction of meaning.
In a search for understanding, critical thinkers view phenomena from many points of view

24
Q

Explain procedures for applying criteria

A

Other type of thinking use a general procedure

25
Q

What are the 4 typical reasons for errors in reasoning

A

Person fails to observe and use all the relevant facts of a problems
Person fails to approach the problem in a systematic step-by-step manner (jumping to conclusions)
Person fails to spell out relationships fully
Person is sloppy and inaccurate in collecting info

26
Q

What are the 4 steps in SARA

A

Scanning
Analysis
Response
Assessment

27
Q

Explain Scanning

A

ID a cluster of similar, related or recurring incidents through a review of info

28
Q

Explain Analysis

A

Use of several sources of into to determine why a problem is occurring, who is responsible, who is affected, where the problem is located, when it happens and what form the problem takes

29
Q

Explain Response

A

The execution of a tailored set of actions that address the findings of the problems from the analysis.

30
Q

What are the 3 things to focus on in the response

A

Preventing future occurrences by deflecting offenders
Protecting likely victims
Making crime locations less conducive to problem behaviors

31
Q

Explain the assessment

A

The measurement of the impacts of the responses on the targeted crime/problems

32
Q

What 3 elements are needed for the crime triangle

A

Offender
Location
Victim

33
Q

What are 12 aspects of problem-oriented policing agencies?

A

Focus on problems of concern to the public
• Zero in on effectiveness as the primary concern
• Be proactive
• Be committed to systematic inquiry as first step in solving substantive problems
• Encourage use of rigorous methods in making inquiries
• Make full use of the data in police files and the experience of police personnel
• Group like incidents together so that they can be addressed as a common problem
• Avoid using overly broad labels in grouping
• Encourage a broad and uninhibited search for solutions
• Acknowledge the limits of the criminal justice system as a response to problems
• Identify multiple interests in any one problem and weigh them when analyzing the value
of different responses
• Be committed to taking some risks in responding to problems

34
Q

What % of an ofc’s duties involve verbal skills

A

97

35
Q

What % of PD contacts require physical force

A

3

36
Q

What % of the time is a message received due to content?

A

7

37
Q

What % of the time is a message received due to voice

A

33

38
Q

What % of the time is a message received due to non-verbals

A

60

39
Q

What % of the time is a message received and interpreted based on HOW it’s said not WHAT is said

A

93

40
Q

What are the 3 elements an ofc must recognize about a problem?

A

Analyze and identify the problem
Enables an officer to plan an approach
Problems often change as confrontation progresses

41
Q

What are the 4 elements an Ofc must recognize when it comes to audience?

A

Everyone encountered is part of the audience
How is the audience reacting? Examples: receptive, hostile, critical, etc.
Read audience and adapt tactics appropriately
If person has a friend in the audience you may try to enlist their help - ask the
friend to help reason with and persuade the person to follow the officer’s orders

42
Q

What are the ethical presences? (4)

A

An expression of self-control.
Use words to state purpose, not to express personal feelings.
Maintain professional attitude.
Anything perceived as hasty, irrational, or unfair, makes an officer seem
unethical.

43
Q

What are the 2 professional ways an ofc must use use of force

A

Selective

Appropriate

BPOC 134 (7 decks)

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