problem solving

Question 1

what are the 7 steps of the problem solving loop?

Answer 1

define problem
structure problem
prioritize issue
develop issue analysis and work plan
conduct analysis
synthesize findings
develop recommendations
(thinking ahead - loop)

Question 2

regarding problem statement, what should the characteristics of the question be?

Answer 2

question should be SMART
Specific
Measurable
Actionable
Relevant
Time bound

Question 3

whats included in the problem statement sheet?

Answer 3

problem statement, context, stakeholders, success criteria, constraints, scope

Question 4

regarding the problem statement sheet, define context

Answer 4

view of the situation client is facing and why its a problem

Question 5

regarding the problem statement sheet, define stakeholders

Answer 5

who makes the decisions and who eles could support or derail the study

Question 6

regarding the problem statement sheet, define success criteria

Answer 6

must be shared by client and team

must include relevant quantitative and qualitative meaures

Question 7

regarding the problem statement sheet, define constraints

Answer 7

defines limits of the set of solutions

tipo must involve organic rather than inorganic growth

Question 8

regarding the problem statement sheet, define scope

Answer 8

what study will and will not inclue

like internaitonal markets

Question 9

whats a logic tree and why do we use it?

Answer 9

• problem solving tool
• allows us to break problem into parts [that are MECE]
• ensure integrity of problem solving
• build common understanding within team
• help focus and use frameworks and theories

Question 10

whats MECE?

Answer 10

Mutually
Exclussive
Collectively
Exhaustive

Question 11

whats the two types of logic trees?

Answer 11

> issue tree - question - solutions are very neutral, we dont put in any hypothesis
hypothesis tree - potential answer - already providing solution to problem and proving arguments