operations

Question 1

was ist KAIZEN?

Answer 1

> change for the better

> company that is constantly trying to improve involving every person in the company, doing improvement everyday in all the areas /departments of the company

> companies that are better prepared to act on a situation like a crisis

Question 2

what are the 7 types of waste?

Answer 2

overproduction (excess info)
material (info) transport
material (info) waiting
motion of people (people moving without adding on any value)
people waiting
over processing
errors

Question 3

elements of kaizen transformation

Answer 3

DAILY KAIZEN

• develop daily habits
• how will we develop people and sustain improvements

LEADERS KAIZEN

• develop leader that we have in the company
• what leadership behaviours and management systems are required to lead by example?

BREAKTHROUGH KAIZEN

• breakthrough some of the processes we have
• how will we implement new paradigms and improve processes in a problem solving culture

Question 4

what are kaizens fundamental principle?

Answer 4

1. create customer value
2. create flow efficiency
3. be gemba oriented
4. empower people
5. be scientific and transparent

Question 5

what does kaizen mean by CREATING CUSTOMER VALUE?

Answer 5

capture voice of customer
quality first
improve customer experience

Question 6

what does kaizen mean by CREATING FLOW EFFICIENCY?

Answer 6

reduce muda, mura and muri - waste
implement actions to imrpove the end-to-end flow
pull at the customer demand

Question 7

what does kaizen mean by BE GEMBA ORIENTED?

Answer 7

gemba - where value is added

go to gemba to solve problem at root cause
standardize processes
more work has to be done
most time spent where people are adding value

Question 8

what does kaizen mean by EMPOWERING PEOPLE?

Answer 8

developing high performing teams
set strategy aligned team goals
no blaming