Probing Questions Flashcards
1
Q
It was too expensive
A
Oh, it sounds like that caught you off guard — what exactly felt expensive about it?”
• oh I’m sorry I get it. sounds like it rubbed you the wrong way — can I ask tell what do you mean by too expensive
Offer Assurance
A lot of folks I help are on a fixed income too — so I totally understand where you’re coming from.”
Think of it like putting a little aside for a rainy day — except this one takes care of your family’s hardest day.
