Intro Objections Flashcards
Memorization
Shopping around not in a rush
ya that’s ok….my job is just to get the information to you and what you choose to do with it is completely up to you. Would you just like some information?
Can you take me off the list
oh it sounds like your frustrated, has your phone been ringing of the hook lately? I apologize about that it’s like you push one button and the whole world wants to sell you something. And you know to be honest I don’t even know if what we do can actually help.
I can’t afford it
If you don’t mind me asking, where are you looking to cover anything other than final expenses? If if it helps finding affordable funeral and cremation plans under $50 a month is what I specializing in. Would you like Me to help you find something affordable as well?
Can you just email me something
Of course I can send you something, but at this point, I’m not sure exactly what to send you yet. It might make more sense if I could ask you just a few questions to figure out what you might be looking for, and to make sure I can even help you in the first place. Would that be ok?
I just want the price
Yes, of course you do. I’m not sure if you are aware, but there are like 10 different types of life insurance policies, and without knowing exactly what you might need it to take care of, I honestly wouldn’t even know where to begin. Does that make sense?
I already have it /took care of that
Ok, that’s not a problem. How long ago did you get it? (wait for response). Well, while I have you on the phone, would it be reasonable to offer you one more quote, just to be sure you were offered the best policy available?
No, I’m good - I’m happy with what I have - No thank you
Can I just ask… is the policy supposed to take care of funeral costs and final expenses by chance?
They must say yes.
If we could potentially save your family thousands of dollars on the cost of your final expenses without costing you any more money, would that help you out at all?
I saw an ad for $250K (etc)
Ya, there’s definitely ways where that’s possible for the right person. I guess… would it be okay if maybe I asked you a few questions about your situation and what you may be looking for, just to see if that would even be appropriate for you? Cause some of those policies aren’t for everyone. Would that help you?
Not interested 2nd time
I understand you’ve probably fillled something out expecting to get a quote sent to your email but instead your phone has been ring of the hook is that right?
I understand it must be incredibly frustrating for you and I’m certainly not here to add to your frustration but if you just have a minute or two right now my job is just to get the information to you and what you donwithnitnis completely up to you. Is that fair?
Not interested Qualify
huh well I’m sorry to hear that now every insurance company has different underwriting criteria if I could get you approved for a policy to take care of your family and it didn’t take very long would that help you?
I’m not interested
Oh I apologize, I didn’t mean to offend. Are you not interested because it might be unaffordable or because you might not qualify?
I don’t have time
Ya, that’s not a problem. I guess… do you have a few minutes right now just to see if what we do can even help, and if it even makes sense to call you back later?
I don’t remember
Ya, that’s not uncommon. It looks like you may have clicked something online with one of our partners about possibly protecting your family from out of pocket funeral expenses. Does that ring a bell?
Not Interested bc of a little bit of both
you kinda been running into some issues with it?
“Just to make sure I’m grasping everything ” What have you found so far?
Now, I’m not trying to ruffle any feathers but I’ve seen situations were things Looks sweet and ended up sour
With that said
What makes you think that this is the best option for you?
My role is simple just to give you the right information so you can make the best call for yourself that’s it. Would you be opposed to that?
Shopping around not in a rush (NEGATIVE)
ya that’s ok….my job is just to get the information to you and what you choose to do with it is completely up to you. Would you be opposed to that?
Can you just email me something (NEGATIVE)
Of course I can send you something, but at this point, I’m not sure exactly what to send you yet. It might make more sense if I could ask you just a few questions to figure out what you might be looking for, and to make sure I can even help you in the first place. Are you against that?
I can’t afford it (NEGATIVE)
If you don’t mind me asking, where you looking to cover anything other than final expenses? If if it helps finding affordable funeral and cremation plans under $50 a month is what I specializing in. Would you be against Me helping you find something affordable as well?
I just want the price (NEGATIVE)
Yes, of course you do. I’m not sure if you are aware, but there are like 10 different types of life insurance policies, and without knowing exactly what you might need it to take care of, I honestly wouldn’t even know where to begin. Are you lost on that?
I already have it /took care of that (NEGATIVE)
Ok, that’s not a problem. How long ago did you get it? (wait for response). Well, while I have you on the phone, would it be reasonable to offer you one more quote, just to be sure you were offered the best policy available?
No, I’m good - I’m happy with what I have - No thank you
Can I just ask… is the policy supposed to take care of funeral costs and final expenses by chance?
They must say yes.
If we could potentially save your family thousands of dollars on the cost of your final expenses without costing you any more money, would it be a terrible idea if I helped you out with that?
I saw an ad for 250k (NEGATIVE)
Ya, there’s definitely ways where that’s possible for the right person. I guess… would it be okay if maybe I asked you a few questions about your situation and what you may be looking for, just to see if that would even be appropriate for you? Cause some of those policies aren’t for everyone. Would you be against hearing how others have handled that?
I’m not interested 2nd time (NEGATIVE)
I understand you’ve probably fillled something out expecting to get a quote sent to your email but instead your phone has been ring of the hook is that right?
I understand it must be incredibly frustrating for you and I’m certainly not here to add to your frustration but if you just have a minute or two right now my job is just to get the information to you and what you donwithnitnis completely up to you. Would it be unreasonable for me to point you in the right direction?
Not interested Qualify (NEGATIVE)
huh well I’m sorry to hear that now every insurance company has different underwriting criteria if I could get you approved for a policy to take care of your family and it didn’t take very long Would it hurt to hear how I’ve helped others in the same spot??
I don’t have time (NEGATIVE)
Ya that’s not a problem Would it be unreasonable to take a few minutes now and decide if this is even relevant to you?
