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Captian Study questions > Principles & Practices > Flashcards

Principles & Practices Flashcards

1
Q

Which is considered the human side of managing?

A

Leading

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2
Q

What fire would become known as the deadliest fire in US history?

A

Peshtigo

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3
Q

McGregor is known for which mamagement concept?

A

Theory X and Y

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4
Q

How many levels are there in Maslow’s Hierarchy of needs?

A

(5) Five

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5
Q

Blake and Mouton’s Managerial Grid.

The grid theory assumes that every decision made and every action taken in the work place is driven by 3 things.

A

Peoples Values, attitudes, and beliefs

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6
Q

Which act required unions to file a list of assets and names with the goverment.

A

Landrum-Griffin Act of 1959

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7
Q

The theory that relies on the natural competitiveness of people is known as.

A

Goal Setting Theory

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8
Q

What was the primary extinguishing agent in computer rooms used to protect electronic equipment from the 1960s to 1990s

A

Halon

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9
Q

When listening to a complaint, an officer should do the following (4) four things.

A

Listen and take detailed notes,
Engage in active listening,
Paraphrase and use feedback,
Do not explain or excuse.

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10
Q

Technical Specialist fall under what function in IMS?

A

Planning

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11
Q

What is (5) five units of the same kind, with one leader?

A

Strike Team

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12
Q

What are the (5) five steps of Lloyd Layman’s five-step Size-up process

A

Facts, Probabilities, Situation, Decision, Plan of Operation

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13
Q

The first city who established the first fire regulations in north America when it banned wood chimney and thatch roofs?

A

Boston

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14
Q

The theory that each fire fighter answers to only one boss and so on is called.

A

Unity of Command

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15
Q

When faced with unpopular orders, the fire officer should do what?

A

Express any concerns and objections with his supervisor in private

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16
Q

Which act provides additional compensation and punitive damages in case of intentional discrimination under title VII?

A

Civil rights act 1991

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17
Q

Blake and Moulton’s Grid theory believe in two fundamental concerns that influence behavior, what are they?

A

A concern for people, and a concern for results

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18
Q

Under which Act, does the President have certain abilities during a national emergency.

A

Taft-Hartley Act

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19
Q

What theory relies on the natural competitiveness of people.

A

Goal setting

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20
Q

CERT is a_____ hour course

A

20 hours.

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21
Q

What is the minimum number of fire fighters on an interior team

A

(2) two

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22
Q

Microsoft internet explorer and Netscape navigator are the most common type of what?

A

Web browsers

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23
Q

What is created by the ISO, and based on the incident hazards and objectives?

A

Incident Safety Plan

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24
Q

Which branch is responsible for communication on a high-rise?

A

Service Branch

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25
Q

The first organized volunteer fire company was established where?

A

Philadelpha

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26
Q

What leaves no latitude or discretion?

A

Rules and Regulations

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27
Q

What is the process of having the tight people in the right place at the right time who can accomplish the task efficiently and effectively.

A

Human Resource planning

28
Q

Which act made the yellow dog contracts unenforceable

A

Norris-LaGuardia

29
Q

Which thoery suggests behavior is a function of it’s consequences?

A

Reinforcement thoery

30
Q

Restraurants and bars are what type of group?

A

Assembly

31
Q

What refers to the method that is used to convey the imformation?

A

Medium

32
Q

What are formal documents that address a specific subject, policy, condition or situation and usually signed by the fire chief

A

General Orders

33
Q

EEOC stands for what?

A

Equal employment opportunity commission

34
Q

What federal laws are enforced by the EEOC?

A

Civil Rights laws

35
Q

Most common cause of fire.

A

Undetermined

36
Q

2nd leading cause of firefighter death

A

Internal trauma

37
Q

What are the 5 steps of the communication cycle?

A

Message, Sender, Medium, Receiver, Feedback

38
Q

______ gave workers the right to refrain from joining a union.

A

Taft Hartley Act

39
Q

What does the Y theory manager feel about workers?

A

They like to work

40
Q

Policies allow personnel to make or use_____.

A

Judgments

41
Q

Fredrick Taylor developed what?

A

The Scientific Management

42
Q

Managerial grid-sound has high concern for who and what?

A

People and results

43
Q

Which act allowed workers to decide by majority vote who would decide who would represent them at the bargaining table?

A

Wagner Connery of 1935

44
Q

What are the four psychomotor skills?

A

Initial, Plateau, Latency, Mastery

45
Q

Communication and Medical are found in this branch of the ICS?

A

Service branch in Logistics

46
Q

What type of evidence are incendiary devices and fire debris?

A

Demonstrative

47
Q

What is a proven mechanism for dealing with error at all levels?

A

Crew Resource management

48
Q

What is an evaluation error that can occur when the fire officer compares the performance of one subordinate with another instead of against the classified job standards.

A

Contrast Effect

49
Q

____ is when a driver can remember the route to an area of the district when it has been several months between calls in that area

A

Latency

50
Q

____ accredits fire related degree programs at the collage and university levels.

A

IFSAC International fire service accreditation congress

51
Q

Which entity governs the civil rights act of 1964.

A

EEOC

52
Q

Kimball rule of thumb is that ___ gpm for each 100 cubic feet.

A

3 gpm

53
Q

____ refers to the purpose for which a building or portion of a building is used or is intended to be used.

A

Occupancy type

54
Q

Which fire flow formula was developed to determine the flow needed to knock down a fire in a fully involved structure or in an enclosed compartment.

A

Iowa State University rate-of-flow formula

55
Q

What are Maslows 5 levels of his hierarchy of needs?

A 
1 - Physiological
2 - Safety, security, order
3 - Social, Affection
4 - Esteen, Status
5 - Self actualization
56
Q

What type of evidence are considered in an investigation?

A

Demonstrative, Documentary, and Testimonial

57
Q

What happens when fire code requirements are often abopted or amended in reaction to fire disasters?

A

Catastrophic theory of reform

58
Q

What kind of person has a heightened awareness of the personal feelings, goals, and ambitions of other and always considers how proposed actions will affect them?

A

Accommodating

59
Q

What kind of manager believes people like to work and they need to be encouraged, not controlled.

A

Theory Y manager

60
Q

How long from the 0700 reporting time does an officer have to fax the morning report to the chief officer?

A

15 minutes

61
Q

Who started the first college for the fire officer?

A

New York City

62
Q

A metro sized department is defined as what?

A

More than 400 fully paid fire fighters

63
Q

What are developed by various governments or goverment-authorized organizations to implement a law that has been passed by a goverment body?

A

Rules and Regulations

64
Q

The CERT program is usually delivered in how many sessions?

A

Seven 2.5 hour sessions delivered one evening per week

65
Q

What is adopted when a jurisdiction uses adoption by reference.

A

Specific edition

66
Q

What are the 4 fire cause classifications according to NFPA 921

A

Accidental, Natural, Incendiary, Undeterminded

Captian Study questions (9 decks)

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