Practice Quiz Flashcards
Which technique should the business analyst use to assess whether automation aligns with business goals and stakeholder needs?
A. Benchmarking and Market Analysis
B. Root Cause Analysis
C. SWOT Analysis
D. Decision Modeling
Answer: A. Benchmarking and Market Analysis
Justification: Benchmarking and Market Analysis: used to define measures and their acceptable levels.
BABOK® Guide8.1.6
Which requirement classification would best describe the system’s need to comply with GDPR and other regulations?
A. Functional Requirement
B. Business Requirement
C. Non-Functional Requirement
D. Stakeholder Requirement
Answer: C. Non-Functional Requirement
Justification: Compliance falls under non-functional requirements as it relates to regulatory, security, and operational constraints
BABOK® Guide 2.3
The business analyst needs to track whether digital transformation is delivering expected business value. Which method is best suited for this?
A. Balanced Scorecard
B. Brainstorming
C. Data Flow Diagram
D. Use Case Analysis
Answer: A. Balanced Scorecard
Justification: The balanced scorecard is a strategic planning and management tool used to measure organizational performance beyond the traditional financial measures. It is outcome focused and provides a balanced view of an enterprise by implementing the strategic plan as an active framework of objectives and performance measures.
BABOK® Guide 10.3.2
Which stakeholder is most critical in defining customer expectations for self-service portals?
A. System Administrator
B. Marketing Team
C. End Users
D. IT Security Tea
Answer: C. End Users
Justification: End users are stakeholders who directly interact with the solution. End users can include all participants in a business process, or who use the product or solution. BABOK® Guide 2.4.4
*Stakeholder Analysis identifies end users as a critical group in defining expectations and ensuring the solution meets their needs.
Which elicitation technique is most effective for understanding cross-departmental workflow dependencies?
A. Interviews
B. Process Modeling
C. Document Analysis
D. Focus Groups
Answer: B. Process Modeling
Justification: Process Modeling helps visualize workflow dependencies across departments.
The finance department requires that the system generates financial reports that comply with IFRS standards. What type of requirement is this?
A. Business Requirement
B. Stakeholder Requirement
C. Non-Functional Requirement
D. Transition Requirement
Answer: B. Stakeholder Requirement
Justification: Stakeholder requirements reflect specific needs of a department or individual stakeholders.
How should the business analyst ensure that ERP training meets the needs of all users?
A. Develop customized training materials based on user roles
B. Deliver a one-size-fits-all training module
C. Train only high-level executives
D. Assume users will learn the system on their own
Answer: A. Develop customized training materials based on user roles
Justification: User role-based training improves adoption and usability.
Which key performance indicator (KPI) best measures ERP adoption success?
A. Number of system logins per day
B. Number of IT support tickets related to ERP usage
C. Employee feedback on ERP ease of use
D. All of the above
Answer: D. All of the above
Justification: Multiple KPIs such as system logins, IT support tickets, and user feedback provide a holistic measure of ERP adoption.
A business analyst is tasked with validating whether a new CRM system meets business needs. Which technique is most suitable?
A. Prototype Evaluation
B. SWOT Analysis
C. Business Rules Analysis
D. Stakeholder Mapping
Answer: A. Prototype Evaluation
Justification: Prototypes allow stakeholders to evaluate system functionality and alignment with business needs.
Which technique would best help identify potential risks of a major business process change?
A. Process Modeling
B. Root Cause Analysis
C. Risk Analysis and Management
D. Decision Tree Analysis
Answer: C. Risk Analysis and Management
Justification: Risk Analysis helps assess and mitigate potential issues with business process changes.
Which document is most useful in ensuring all approved requirements are implemented in the final solution?
A. Requirements Traceability Matrix
B. Business Case
C. Process Flow Diagram
D. Stakeholder Engagement Plan
Answer: A. Requirements Traceability Matrix
Justification: The traceability matrix links requirements to their implementation, ensuring completeness.
A business analyst is conducting gap analysis to compare current and future states of a process. What should be the primary output?
A. A list of missing capabilities and required changes
B. A revised project budget
C. A proposal to cancel the initiative
D. A system architecture diagram
Answer: A. A list of missing capabilities and required changes
Justification: Gap analysis identifies what needs to be addressed to reach the desired future state.
During solution evaluation, stakeholders identify that a new system does not fully meet business needs. What is the next step?
A. Recommend decommissioning the system
B. Conduct a Root Cause Analysis to determine gaps
C. Ignore concerns and proceed as planned
D. Request more budget for system enhancements
Answer: B. Conduct a Root Cause Analysis to determine gaps
Justification: Root Cause Analysis helps identify the underlying issues in the system implementation
Which technique should the business analyst use to ensure that customer data is accurately integrated across multiple systems?
A. Data Flow Diagrams
B. SWOT Analysis
C. Use Case Diagrams
D. Stakeholder Analysis
Answer: A. Data Flow Diagrams
Justification: Data Flow Diagrams (DFDs) illustrate how data moves between processes and systems, helping ensure accurate integration.
- The company wants to ensure that the new CRM system provides value to marketing teams. What should the business analyst do?
A. Define performance metrics for marketing campaign success
B. Allow marketing teams to configure the CRM without restrictions
C. Restrict CRM access to only sales representatives
D. Avoid gathering requirements from marketing teams
Answer: A. Define performance metrics for marketing campaign success
Justification: KPIs measure progress toward business objectives and help track CRM effectiveness.
A key challenge in CRM implementation is handling duplicate customer records. What is the best approach to mitigate this issue?
A. Implement data validation rules and deduplication processes
B. Allow each department to maintain its own customer database
C. Let users manually merge duplicate records
D. Ignore duplicate records and focus on system performance
Answer: A. Implement data validation rules and deduplication processes
Justification: Non-functional requirements like data integrity and accuracy are crucial for maintaining CRM system effectiveness.
The CRM system must comply with data privacy laws such as GDPR. What type of requirement is this?
A. Business Requirement
B. Functional Requirement
C. Non-Functional Requirement
D. Stakeholder Requirement
Answer: C. Non-Functional Requirement
Justification: Compliance with legal and security constraints falls under non-functional requirements.
Which key performance indicator (KPI) would best measure the success of the CRM enhancement project?
A. Number of new customers added per month
B. Reduction in customer complaints related to incorrect data
C. Increase in social media engagement
D. Number of times users log into the CRM daily
Answer: B. Reduction in customer complaints related to incorrect data
Justification: Effective CRM systems improve data accuracy, reducing customer complaints.
