Elicitation and Collaboration

Question 1

involves ensuring that the stakeholders have the information they need to provide and that they understand the nature of the activities they are going to perform.

Answer 1

Prepare for Elicitation

Question 2

describes the work performed to understand stakeholder needs and identify potential solutions that may meet those needs. This may involve direct interaction with stakeholders, doing research, or running experiments.

Answer 2

Conduct Elicitation

Question 3

involves ensuring that stakeholders have a shared understanding of the outcomes of elicitation, that elicited information is recorded appropriately, and that the business analyst has the information sought from an elicitation activity.

Answer 3

Confirm Elicitation Results

Question 4

provides stakeholders with the information they need, at the time they need it.

Answer 4

Communicate Business Analysis Information

Question 5

describes working with stakeholders to engage them in the overall business analysis process and to ensure that the business analyst can deliver the outcomes needed.

Answer 5

Manage Stakeholder Collaboration

Question 6

Task Conduct Elicitation describes sources from which elicitation results may be derived, including documents and stakeholder knowledge. The business analyst may lead follow-up meetings where stakeholders correct the elicitation results. Stakeholders may also confirm the elicitation results independently.

Answer 6

Compare Elicitation Results Against Source Information
(Confirm Elicitation Results)

Question 7

Business analysts compare results collected through multiple elicitation activities to confirm that the information is consistent and accurately represented.

Answer 7

Compare Elicitation Results Against Other Elicitation Results (Confirm Elicitation Results)

Question 8

Business analysis information packages may be prepared for a number of reasons including—but not limited to—the following: * communication of requirements and designs to stakeholders, * early assessment of quality and planning,

Answer 8

Determine Objectives and Format of Communication
(Communicate Business Analysis Information)

Question 9

to capitalize on positive reactions, and mitigate or avoid negative reactions. The business analyst should constantly monitor and assess each stakeholder’s attitude to determine if it might affect their involvement in the business analysis activities.

Answer 9

Manage Stakeholder Collaboration

Question 10

_ monitor the participation and performance of stakeholders to ensure that:
* the right subject matter experts (SMEs) and other stakeholders are participating effectively,
* stakeholder attitudes and interest are staying constant or improving,
* elicitation results are confirmed in a timely manner, and
* agreements and commitments are maintained. Business analysts continually monitor for such risks as: * stakeholders being diverted to other work,
* elicitation activities not providing the quality of business analysis information required, and
* delayed approvals.**

Answer 10

Monitor Stakeholder Engagement
(Manage Stakeholder Collaboration)

Question 11

involves regular, frequent, and bi-directional communication. Collaborative relationships help maintain the free flow of information when obstacles and setbacks occur, and promote a shared effort to resolve problems and achieve desired outcomes.

Answer 11

Collaboration
(Manage Stakeholder Collaboration)