BA Knowledge - Interaction Skills

Question 1

the skill of moderating discussions within a group in order to enable all participants to effectively articulate their views on a topic under discussion, and to ensure that participants in the discussion are able to recognize and appreciate the differing points of view that are articulated.

Answer 1

Facilitation

Question 2

influencing involves motivating people to act in ways that enable them to work together to achieve shared goals and objectives.

Answer 2

Leadership and Influencing

Question 3

work as part of a team with other business analysts, project managers, stakeholders, and subject matter experts (SMEs).

Answer 3

Teamwork

Question 4

involves mediating discussions between participants in order to help them recognize that there are differing views on the topic, resolve differences, and reach conclusions that have the agreement of all participants.

Answer 4

Negotiation and Conflict Resolution

Question 5

Business analysts are responsible for confirming that the information communicated has been understood by stakeholders.

Answer 5

Teaching