practice management

Question 1

clinic

Answer 1

outpatient facility not offering overnight hospitilization

Question 2

hospital

Answer 2

impatient facility offering overnight hospitilization

Question 3

productivity

Answer 3

the amount of work performed over time

Question 4

profitability

Answer 4

the amount of monetary profit earned over time

Question 5

accounts receivable

Answer 5

money due to the business and not yet paid

Question 6

overhead costs

Answer 6

general business expenses that cannot be attributed to a specific task

Question 7

depreciation

Answer 7

decreasing value - used to deduct certain expenses from taxes over time

Question 8

budget

Answer 8

a detailed financial statement of predicted costs for a business

Question 9

inventory

Answer 9

a periodic survey of all goods and materials in stock

Question 10

financial estimate

Answer 10

a preliminary calculation of the cost of a project (such as veterinary treatment)

Question 11

marketing

Answer 11

activities to increase client awareness of goods and services offered

Question 12

shopped fees

Answer 12

fees of service (examinations, vaccinations, routine surgeries) for which clients commonly call business to ask the price

Question 13

accountant

Answer 13

one who keeps , audits, and inspects the financial records of a buiness and prepares financial and tax reports

Question 14

conflict resolution

Answer 14

methods to alleviate or eliminate disagreement

Question 15

nosocomial infection

Answer 15

infection acquired at the veterinary clinic/hospital

Question 16

support area

Answer 16

offices, library, lounge, and storage space

Question 17

compassion

Answer 17

feeling the suffering of another with the inclination to give support or aid

Question 18

professionalism

Answer 18

the upholding by individuals of the principles, laws, ethics, and conventions of their profession

Question 19

rapport

Answer 19

relationship, especially one of the principles, laws, ethics, and conventions of their profession

Question 20

non verbal communication

Answer 20

communication without words including gestures , posture, facial expression, eye contact, voice quality, intonation, and attire

Question 21

insubordination

Answer 21

failure to recognize or accept the authority of a superior

Question 22

referral

Answer 22

the professional etiquette in which a primary clinician refers a case to a specialist for further diagosis and treatment

Question 23

consultation

Answer 23

the deliberation of two or more veterinarians about diagnosis or treatment in a particular case

Question 24

board certified specialist

Answer 24

veterinarian who has received advanced training and certification in a particular discipline of veterinary medicine

Question 25

personnel

Answer 25

all of the persons employed by a business

Question 26

supervisor

Answer 26

a person who manages, inspects, and directs the performance of other employees

Question 27

administrator

Answer 27

a person who manages business operations, organizes people and resources to direct activities toward common goals and objectives

Question 28

delegate

Answer 28

to assign or distribute among the team (example duties or income )

Question 29

inefficient

Answer 29

wasteful of time , energy , or materials

Question 30

ward

Answer 30

the area of the veterinary hospital containing animal runs and kennels