practice management Flashcards
clinic
outpatient facility not offering overnight hospitilization
hospital
impatient facility offering overnight hospitilization
productivity
the amount of work performed over time
profitability
the amount of monetary profit earned over time
accounts receivable
money due to the business and not yet paid
overhead costs
general business expenses that cannot be attributed to a specific task
depreciation
decreasing value - used to deduct certain expenses from taxes over time
budget
a detailed financial statement of predicted costs for a business
inventory
a periodic survey of all goods and materials in stock
financial estimate
a preliminary calculation of the cost of a project (such as veterinary treatment)
marketing
activities to increase client awareness of goods and services offered
shopped fees
fees of service (examinations, vaccinations, routine surgeries) for which clients commonly call business to ask the price
accountant
one who keeps , audits, and inspects the financial records of a buiness and prepares financial and tax reports
conflict resolution
methods to alleviate or eliminate disagreement
nosocomial infection
infection acquired at the veterinary clinic/hospital
support area
offices, library, lounge, and storage space
compassion
feeling the suffering of another with the inclination to give support or aid
professionalism
the upholding by individuals of the principles, laws, ethics, and conventions of their profession
rapport
relationship, especially one of the principles, laws, ethics, and conventions of their profession
non verbal communication
communication without words including gestures , posture, facial expression, eye contact, voice quality, intonation, and attire
insubordination
failure to recognize or accept the authority of a superior
referral
the professional etiquette in which a primary clinician refers a case to a specialist for further diagosis and treatment
consultation
the deliberation of two or more veterinarians about diagnosis or treatment in a particular case
board certified specialist
veterinarian who has received advanced training and certification in a particular discipline of veterinary medicine
personnel
all of the persons employed by a business
supervisor
a person who manages, inspects, and directs the performance of other employees
administrator
a person who manages business operations, organizes people and resources to direct activities toward common goals and objectives
delegate
to assign or distribute among the team (example duties or income )
inefficient
wasteful of time , energy , or materials
ward
the area of the veterinary hospital containing animal runs and kennels
