PPM Fundamentals Flashcards
CIS-PPM certification
1
Q
Define Demand Management?
A
It provides users with a single location to capture, organize, and assess strategic and operational demands
2
Q
What are the steps of the demand process (5)?
A
- Submit an idea
- Create a demand
- Enhance a demand
- Assess a demand
- Complete a demand
3
Q
Can any user create a demand?
A
No, need demand user/manager role
4
Q
Can any user submit an idea?
A
Yes
5
Q
What role can enhance a demand?
A
Demand Manager
6
Q
What details can a Demand Manager add when they enhance a demand (8)?
A
Stakeholders Requirements Risks Decisions Demand tasks Cost Benefit & Resource plans
7
Q
What “status” can the Demand Manger set during assessment (3)?
A
Qualify
Defer
Reset to draft
8
Q
What role can put the demand in complete state?
A
Demand Manager
9
Q
What two category’s of demands are there?
A
Strategic: Could results in creation of Enhancement, Project, Epic, Story, SAFe Epic, SAFe Feature, SAFe Story or No Conversion.
Operational: Could result in a Change, Defect
or No Conversion.
10
Q
What determines what demand types are available?
A
Installed plugins
11
Q
What are the states for a demand (6)?
A
Draft Submitted Screening Qualified Approved Completed
12
Q
What 3 fields are mandatory when creating a draft/demand?
A
Name
Category
Type
13
Q
What additional information fields/boxes (tabs) are available when creating a draft/demand (6)?
A
Details Business Case Financials Assessment Data Notes Preferences
14
Q
What happends if the Demand Manager put the demand into Screening state?
A
Assessment questionnaires/surveys are triggered and sent to designated stakeholders to weigh in on the demand
15
Q
In what state is the demand reviewed?
A
Qualified
16
Q
What does the Financial Summary tab show?
A
A snapshot of all financial information inc total planned cost, budget cost, financial return and benefit
17
Q
Creation of _____ in turn creates a capital expense cost plan and an associated cost breakdown?
A
Resource plan
18
Q
Create a _______ to specify the estimated benefit in a category for a fiscal period
A
Benefit plan
19
Q
What does RIDAC stand for?
A
Risk Issue Decision Action Request Changes (create a record for each when used)
20
Q
What do you call (what field) expenses used to buy, maintain or improve assets?
A
Capital Expenses
21
Q
What is the Financial Benefit value (definition)?
A
Estimate of revenue if the demand is approved (the value is rolled up from the benefit breakdown of the demand)
22
Q
Interest rate to determine the present value of future cash flows is populated in what field?
A
Discount Rate (Financial tab)
23
Q
What fields are automatically populated once financial information is entered (5)?
A
- Total Planned Cost (capital & operational expenses)
- Financial Return (difference Financial benefit & tot planned cost)
- Net Present Value (NVP) (The present value of future cash based on the given annual interest rate.)
- Internal Rate of Return (Annual interest rate required to achieve an NPV of zero)
- Demand Actual Cost (Actual cost of all the demand tasks + actual cost of extra activities.)
24
Q
Present value of future cash-based on the given annual interest rate. It is a measure for comparing money spent today against future expected financial benefits. It helps when evaluating the overall investment performance. It´s called?
A
Net Present Value (NPV)
25
Strategic project demands are assessed based on five attributes (5)?
What categories are these attributes grouped into (2)?
```
Cost
ROI
Size
Strategic Alignment
Risk
**Demand Metrics & Assesment Metrics
```
26
Demand Metrics is defined as?
Any information a demand manager enters
| comprised of Cost, ROI and Size
27
Assessment Metrics (assessment results tab) is defined as?
Any information a stakeholder enters
| include Strategic Alignment and Risk of a demand
28
__________ are a set of question categories where each group has a number of questions with various answer types – True/ False, 1-10 scale, etc. Each category can be given a weight to use in the score calculations.
Demand Assessments
29
What role can design modified assessments?
System admin
30
1. A stakeholder list can be pre-built for a ______ to make adding stakeholders easier?
2. Where do you add them in the menu (modul)?
1. portfolio
| 2. Project Administration > Settings > Stakeholders
31
_________ are automatically added to demands aligned to a specific portfolio?
Stakeholders
32
Does creation of a stakeholder require a portfolio association?
No (demand manager is also able to add one-off stakeholders who do not belong to a single portfolio)
33
Each stakeholder’s scope and level of involvement is documented using these 6 attributes?
```
Portfolio
Level of Interest
Assessment recipient
Approver
Influence
Engagement
```
34
At what stage (state of the demand) are assessments triggered?
When demand enters screening state
| by dispatching a survey to stakeholders marked as the assessment recipients
35
Where does recipients view their assessments?
Self Service > My Assessments and Surveys (module)
36
The assessments are, by default, due _________ after being sent to an assessment recipient?
two weeks
37
______ is the average of all survey results for a particular metric
Rating
38
________ is the weighted average of all survey results based on defined criteria
Normalized value
39
The ROI metric category has two assessment metrics?
Impact
| Financial return
40
Total Cost is calculated by?
Sum of capital and operational expenses
41
Financial return is automatically calculated as?
Financial benefit minus Total costs
42
ROI % is calculated as?
Financial return / Total cost * 100
43
T-Shirt size field on the Demand form describes what?
Assesses demand size relative to the size of other demands
44
The T-Shirt size metric category field in Assessment Data Tab use these size/values (5)?
```
XXL – 10
XL – 8
L – 6
M – 4
S – 2
```
45
Impact field in Assessment Data Tab have these values (3)?
High (10)
Medium (5)
Low (1)
46
When the demand is in Qualified state, is it possible to revert it for adjustments (cost, ROI, Size)?
No
47
A _______ captures benefit and financial metric information (snapshot of cost plan, benefit plan, and demand-level financial metrics) at a particular moment in time?
financial baseline
48
Baseline records are captured in the___?
Baselines related list
49
In the demand road map each demand in represented by a single box, what info can you see default without clicking on the box an open it up (2)?
Name
| Due date
50
To create a change or defect from a demand, what plugin needs to be installed?
Agile Development 2.0 plugin
51
From where can you create a project for an approved demand (2)?
```
The demand form (Create Project related links)
Demand workbench ( right click on demand bubble, create project)
```
52
What fields from the demand are automatically moved (not duplicated) to a created project (3)?
Costs Plans
Benefit Plans
Resource Plans
53
What fields are set from the demand on the Project Form to a created project when creating project from a demand (7)? (check if correct??)
```
Estimated Cost
Planned Benefit
Planned Return
Planned ROI
Planned Start and End dates (inc approved dates)
Program and Portfolio
Project Name
*(investment type & class)
*business case
```
54
Can demand approval be limited to specific roles?
Yes
55
Does all demands require stakeholder assessment?
No, Demand Manager can disable assessments
56
Does the Due Date of a Demand Task affect the demand workflow/completion date?
No (but does on a project task)
57
What are the stages in the Project Management process flow (5)?
What model is used?
Initiating (need and value?)
Planning (scheduled tasks, dependencies & resources)
Execution (start, assign tasks & managing delivery)
Delivering (completion of project tasks & hand off)
Closing (complete, post project activities)
**Waterfall model
58
What types of projects are available (3)?
Waterfall
Agile
Hybrid (mix waterfall & agile)
59
Where can you find the definition, planning, tracking and monitoring of projects from a single location?
Project Workspace
60
Where can a PM have a view of sub projects, project tasks and project Gant chart?
Planning Console
61
Define the difference between Risk and Issue?
Issue-something that already has occurred
| Risk-only potential issue
62
From where can a new Project be created (3)?
Project -> Projects -> Project Workspace (dashboard)
Project -> Projects -> Create New
Project -> Projects -> All
63
Project Managers can import a ________ file and ServiceNow will create the project based upon the .mpp file.?
Microsoft Project
64
Is it possible to copy a project or parts of it?
Yes
65
There are many variations for a waterfall model, but most have either ____ or ______ to accomplish the core waterfall activities?
phases or tasks
66
An ____ software development project is iterative, incremental, and flexible; allowing for accelerated realization of the agreed‐upon business outcomes.
Agile
67
Measurement in Agile projects is on?
Working software (not tasks in a project plan)
68
With the _____ feature, a task is copied with all its subtasks and relationships.
Copy Partial Project
69
What can a project template include (4)?
Tasks
Subtasks
Checklists
Attachments
70
Where do you find the function to create template of a project?
Under Related Links in the project (form) -> Save as new template
71
A template can be applied to any project that doesn’t have _______ ?
Child tasks
72
To keep both the tasks created in Microsoft Project and in ServiceNow, the project must first be __________?
Exported from ServiceNow and imported into Microsoft Project.
73
Does recalculation happen on tasks imported from Microsoft Project in ServiceNow?
No (the dates are retained in the as is state from the Microsoft Project file)
74
The MS Project Import feature allows users to manage parents and subprojects as ________?
Two different Microsoft projects in ServiceNow
75
What is the It is the only field that is mandatory by default in the Project form?
Project Name
76
What are the different statuses (colors) for a Project (3)?
Green
Yellow
Red
77
Where is the information for (project) "Status" retrieved?
From the overall health field in the most recent project status report of the project.
78
What does the "Percent Complete" field in Project form present?
Aggregate representation of project task completion.
79
What are the different Project State´s (6)?
| Same states as Project Task have
Pending - no work has been started
Open - project is ready to start
Work in Progress - work has begun on a project
Closed Complete - project was finished
Closed Incomplete - project was not finished and closed out
Closed Skipped - project skipped
80
What are the different tabs in the Project Form (7)?
```
Dates
Details
Business Case
Financials
Score
Notes
Preferences
```
81
If a Project is converted from a demand, will the Approved Start Date for the Project be the demand start date?
Yes
82
The Project Calendar, called _______ in ServiceNow, is used to calculate project duration and planned end dates by defining working and non‐working days / hours?
Schedules
83
The default schedule is a ____?
8‐hour work day (from 8 to 12 and 1 to 5). (A day is considered as a working day, not a 24‐ hour day)
84
The default schedule is using what unit for time?
Days (1,5 day will be 1 day & 4 hours)
85
The default schedule can be changed by an ________ who can customize the schedule entries?
Administrator
86
A Project Manager can manage the schedules if they are granted the __________ role?
schedule_admin
87
The ______ Tab in project allows project managers to document a variety of general information associated to the project including, portfolio, investment type, execution type, etc.
Details
88
Is it possible for a Project to belong to several different Portfolios?
Yes
89
Is it possible for a Project to belong to several different Programs?
No (only one)
90
What two different Investment Class is there (Details Tab) and what is the difference between them?
Run - projects aimed to sustain business
| Change - projects aimed to change business
91
In what field (details tab) do you define what project methodology will be used for the Project?
Execution Type
92
What is the project Priority based on?
Impact & Urgency
93
In what field (details tab) do you associate Application Portfolio business capabilities for the Project?
Business Capabilities
94
This field (Financials tab) is automatically populated from the project budget breakdowns in the cost plan breakdown table?
Budget Cost
95
What is the Discount rate % field (Financials tab) used for?
Used to track the interest rate to determine the present value of future cash flows.
96
What fields in the Financials tab are read only (6)?
Estimate at completion
Planned return (diff between P. benefit and P. cost)
Planned ROI % (P. return in % of P. cost)
Net present value
Internal rate of return %
Estimate to completion
97
The ______ field (Financials tab) helps to determine which projects can deliver higher rate of return in terms of revenue?
Internal rate of return % (IRR)
98
When a Project is submitted the Score tab will be visible, what score´s does it include (4)?
* Risk Score: (calculated based on the project risk )
* Value Score: (calculated based on the ROI% of the project )
* Size Score: (calculated based on Planned Cost of the project )
* Score: (calculated based on the individual scores of these attributes: Risk Score, Value Score, Size Score)
99
1. The "Derive time component from planned dates" field/checkbox is default set to True or False?
2. What happens if the Project schedule date format field is set to Date (not Date and Time)?
1. False ??? Need to check, seems True?
| 2. Field is auto checked and disabled
100
In what related list (tab) can you find labor & non-labor cost estimates by fiscal period?
Cost Plans
101
Project Budgets are created at the ______ level, but you can create a specific project budget using the ________ in the project form?
Portfolio
| Project budget related link
102
Expense Line (related list tab) shows what?
Actual costs and expenses incurred by the project
103
If the execution type of a project is either Agile or Hybrid, what additional tabs will appear in related lists (3)?
* Agile Phase (tasks and stories associated with project tasks)
* Stories (list of stories associated to the project)
* Epics (list of epics in the project)
104
______ are the units of work that make up a project?
Project tasks
105
What is the hierarchical representation of all the tasks in a project called?
Work Breakdown Structure (WBS)
106
Using the project tasks tab, are you able to view sub tasks?
No (only allows viewing of the parent level task, if sub tasks are created it requires opening the parent task)
107
Why is it recommended to use the Planning Console, what feature does it provide?
User can see parent and sub tasks in one view
108
When you are in the Resource Plan tab (related lists) and press Manage button, where will you be directed?
Resource Workbench (to create new resource plans)
109
In Cost Plans you can create Cost Types and they can be either Opex or Capex, what different Cost Types are there (5)?
```
External Labor
Labor
Hardware
Software
Other
*It is 10 choices since both Capex and Opex exist
```
110
A labor cost plan has a ______ attribute.
| A non‐labor cost plan has a ________(asset) attribute.
Resource plan
| Product model
111
Cost plans are created by selecting New from the Cost Plans tab. Every plan requires (4)?
Name
Start and End fiscal period
Entered Currency
Cost type
112
Total planned cost is created by?
Unit Cost x Quantity = Total
113
Are Task-level cost plans rolled up to the project?
No
114
Only _____ expense lines are considered as actuals for cost plans, projects, project tasks, and demands?
processed
115
A _______ creates a snapshot of the currently planned dates of all tasks and milestones at a particular moment in time.
Task baseline
116
A _________ captures benefit and financial metric information; a snapshot of cost plan, benefit plan, and project‐level financial metrics at a particular moment in time.
Financial baseline
117
Does a financial baseline capture actual cost component of a project?
No
118
Is it possible for nested projects to have baselines?
No (top‐level projects only )
119
To fully utilize the integration capabilities of PPM along with Agile, you can use the ________ application to create and manage products, releases, themes, epics, sprints, etc?
Agile Development 2.0
120
What are the two visualization tools that can be used while planning a project?
Planning console
| Project workbench.
121
The _________ gives project managers a comprehensive view of all aspects of a project, including a hierarchical list of sub projects, project tasks that appear in a work breakdown structure (WBS) list, and the project Gant chart.
planning console
122
From where can you access the Planning Console (2)?
```
Project record (related links)
Project Workspace and P. Workbench (Planning Tab->Project Workbench arrow->Dropdown))
```
123
What work elements are displayed in the Planning Console (4)?
Parent Project
Phases
Tasks
Relationships.
124
Zooming and changing the granularity of displayed information is possible for an optimal interaction with the Planning Console’s Gantt chart. The available zoom levels are (6)?
```
Day
Week
Month
Quarter
Year
Auto Fit
```
125
To set a milestone as a key milestone, what do you need to do (2)?
1. Double‐click the corresponding milestone diamond in the graphical pane
2. check the Key milestone box
126
Checking the Key milestone box allows the milestone to be made available for ________?
Reporting purposes
127
Does Milstone states affect the Percent Complete calculations?
No (they have 0 duration)
128
Project Workbench top pane displays the project visualization, and the bottom pane displays phase details in two different types of views, what two options are there?
Visual Task Board (VTB)
| List (view)
129
Any filtered or non‐filtered list of projects and/or project tasks can be converted to a Visual Task Board easily. Simply select an attribute to organize the tasks by either (4)?
Priority
Risk
State
Assignee
130
You can create Milestones and set their status manually to what (color) (3)?
Green
Yellow
Red
131
Only _______ milestones are visualized on the project workbench?
Top-level (created for the project and not for a task or phase)
132
If you want to create multiple project tasks at once, what feature can you use?
Project Task Creator (right click the banner in a project to select it)
133
What does Projects and Projects Tasks start with by default in the number field?
PRJ
| PRJTASK
134
Can a Project Task start before the Project has started?
Yes
135
Is it possible to close a Project before all Project Tasks are completed?
No
136
What does the field "Planned duration" in a project task represent?
Number of working days between planned start and planned end date.
137
What role is needed to be able to be assigned to a Project Task?
it_project_user
138
A task planned start date is defined using a Time Constraint, what options are there for Time constraints: (4)?
Start ASAP
Start on Specific Date
Start no earlier than
Start no later than
139
Is Planned start date on a project task determined by child tasks if they exist?
Yes
140
What determine the Planned end date of a project task (2)?
Planned start date
| Planned duration
141
By default, project phases created from the Project workbench are set to have a constraint of _______?
Start on specific date
142
By default, when a project task changes into a Work In Progress state, the Planned Start Date and the Planned End Date is copied to ____ ____?
actual start date
| actual end date.
143
If the "Derive assignee list from resource plan" box is checked on the Preferences tab of the project form, what resources will show up in the drop down list of Assigned To field of a project task?
Resources allocated by a resource manager appear (if box is not checked, all users with role it_project_user shows up)
144
Once a task is saved, additional tabs become available to track more information, what are those (4)?
Details
Dates
Notes
Checklist
145
In ServiceNow, a milestone is ______?
Any task with zero‐duration that is used to track an important achievement
146
Can you create dependencies between Milstones and Tasks?
Yes
147
If you adds an off-schedule task to the project, what action do you need to perform on that task?
Set the task to be "allowed outside the schedule" (in planning console, right click on the task on left hand side)
148
________ do not have start or end dates, nor do they track effort or cost. By default they provide only a Name and a Complete field?
Checklist items
149
What roles are the Resource Management including (3)?
resource_user
resource_manager
pps_resource
150
In Resource Management, what does Hard Allocation mean?
A resource assigned to the resource plan and not available for other plans during the allocated time (booked time also appears in the users calendar)
151
In Resource Management, what does Soft Allocation mean?
A resource confirmed to work a task but not yet committed to a schedule
152
What is a resource event?
Block of time resource spends on a task
153
What different states can a Resource Plan be in (5)?
```
Planned
Requested
Rejected
Confirmed (Soft Allocation)
Allocated (Hard Allocation)
```
154
When a Resource Plan is in state Allocated, what role can cancel, modify or complete it?
Resource Manager
155
What are the different Request Types for a resource request (3)?
Full-time Equivalent
Hours
Person Days
156
What are the different Members Preferences when requesting a resource (3)?
```
All members (all members in a group, time dived over all group)
Specific members
Any member (most available member/members)
```
157
From where can you create a Resource Plan (4)?
Project Workspace
Demand form
Project form
Project Task
158
Resource Type Field has 3 choices, what are those (what levels you can request resources on) ?
Role
Group
User
159
When requesting a resource, what choices do the Allocation Type field have (3)?
Weekly (weekly allocations)
Monthly (monthly allocations)
Planned Duration (one allocation)
*Determines how time is allocated
160
When requesting a resource, what choices do the Allocation Spread field have (2)?
```
Even (hours spread even)
Front load (fill up all available time in beginning of project)
```
161
What feature can Allocation Workbench provide?
Insight of resource availability (see availability while requesting resource)
162
Is it possible to request an extension for your Resource Plan?
Yes (use Request Extension)
163
________ is used to effectively manage resources by providing the resource manager with a comprehensive view of capacity, allocations, utilization, and availability for resources?
Allocation Workbench
164
To navigate to the Allocation Workbench you go to?
Resource > Resource Workbench > Allocation Workbench
165
Is it possible for a Resource manager to move a resource plan to a future date?
Yes
166
Resource reports are available for Resource Managers, what types are there (5)?
```
Availability
Forecasted Utilization
Committed Utilization
Allocation
Allocation Details
```
167
_________ allows resource managers to determine how resource requests impact a groups overall capacity?
Capacity Planning
168
How can you define a demand (consumer view)?
A consumers desire and willingness to pay for and/or use a product or service
169
Any planned, collaborative effort that is designed to achieve an objective?
Project
170
A logical group of related projects or demands under a single entity?
Program
171
A central location for viewing details of a program and the projects, demands and program tasks that are part of the program?
Program Workbench
172
A collection of demands and projects managed as a group to achieve strategic and operational objectives?
Portfolio
173
Provides a central location for viewing a list of associated demands and projects, scenario planning for a portfolio and tracking the progress of a portfolio?
Portfolio Planning Workbench
174
How many Data Model Structures are available for Project Management in ServiceNow?
3
175
What are the different Data Model Structures?
1. Projects and Demands part of a Program and Portfolio, Program associated to Portfolio
2. Projects and demands not part of a program, but belong to a portfolio
3. Program not part of a portfolio but has projects and demands associated (these projects and demands can be part of portfolios)
176
Can a Project be part of more then one Program?
No
177
When you create a Program (Program form) and not choose any Portfolio for it, what is the Program termed as?
a Global Program
178
Can projects and demands in a Global Program be associated to any portfolio?
Yes
179
Is it possible for a Program to fulfill multiple strategic objectives?
Yes
180
Is Planned Start Date for a Program updated to the earlier date from associated program task, project or demand with earlier date?
Yes
181
If demand or project is removed from a Program, can it affect Planned Start Date of the Program?
No (same for Planned End Date of a Program)
182
Planned Duration of a Program is updated when ______ for the Program changes?
Planned Start or end Date
183
From where can you create a new Program (2)?
1. Project > Programs > Create New
| 2. Programs > Workbench > New
184
When you create a Portfolio and use the Plan section (in Portfolio Workbench), how many different scenarios can you create?
4
185
What role is needed to add a Program Budget to a Program?
it_portfolio_manager
186
_______ is about execution and delivery of related projects?
Program Management
187
_________ focuses on doing the right projects at the right time by selecting and managing projects as a _______ of investments?
Portfolio Management
| Portfolio
188
You must have the it_portfolio_manager role to use the Portfolio Planning Workbench for (3)?
1. Portfolio planning (targets, projects, demands, budget plan)
2. Portfolio budget forecasting (re-estimate forecast)
3. Portfolio tracking (progress for program, projects and demands)
189
What is the Bubble Chart Tab in Portfolio Planning used for?
Compare and evaluate the relative standing of demands
190
The _____ provides comprehensive reports to the portfolio and program managers. uses Performance Analytics and base reporting capabilities to provide a trend of historical and current data.
PMO dashboard
191
The PMO dashboard contains tabs that display information for the different applications within the PPM, what are the different applications in PPM (4)?
Demand
Project
Program
Portfolio
192
What happends when you promote a budget?
Budget task is sent to stakeholders to review (you can re-Promote a budget when its changed)
193
A ______ is a group of logically related projects and demands that deliver a business outcome?
Program
194
A ______ is created to achieve governance over projects, demands and programs?
Portfolio
195
Can Projects and Demands be part of a Program and a Portfolio or just a Portfolio?
Yes
196
The _____ & ______ allow you to track schedules, key milestones and attributes, cost and resource metrics for projects and demands?
Program Workbench
| Portfolio Planning Workbench
197
If you are in a Project Task and click the related link "Redirect to top task", what happens?
You are directed to the Project record (top task)
198
If you want to create several Project tasks at the same time, what feature do you use?
Project task creator (In additional actions menu or right click in the form header)
199
If you check the "Create FS dependency" checkbox in the Project task creator, what feature is activated for these project tasks?
Identify the tasks as finish-to-start
| tasks (one must complete before the next can commence).
200
To be able to get the related link " Save as New Template" in a project, what needs to be done?
This related link does not appear until at least one task has been created for the project
201
Installing the Project Portfolio Management (PPM) Standard plugin integrates the following applications (6)?
```
Idea
Demand
Project (inc Portfolio and Program Management)
Resource
Timecard
Cost and Financial Planning
```
202
Because a rate model is associated to this particular project, the system is calculating the planned cost using this rate model. If a rate model was not associated to the record, the default rate set in the ____ record would be used?
group
203
If unable to add a project or a demand to a specific program, make sure the project/demand does not already belong to a _____ other than the one the program belongs to.
Portfolio
204
If a demand shows up in the bubble chart in Demand Workbench, what state is it in?
Qualified (only qualified demands show up in the bubble chart)
