Application Portfolio Management (APM) Fundamentals (Quebec)

Question 1

Application Portfolio Management (APM) is a framework for managing ___________

Answer 1

enterprise business applications and software-based services

Question 2

APM provides these features (2)?

Answer 2

• inventory management of a company’s software applications

* metrics to illustrate the business benefits of each application.

Question 3

An APM system uses indicators and a scoring profile for generating reports about the value of each application and the health of the IT infrastructure as a whole, example of metrics are (4)?

Answer 3

1. an application’s age
2. how often it’s used
3. the cost it takes to maintain it
4. interrelationships with other applications

Question 4

APM uses the _______ (3) to deliver a complete picture of your application portfolio?

Answer 4

• CMDB
• Discovery process
• Cost modeling

Question 5

What is a good example of starting point for Service Mapping (top-down mapping)?

Answer 5

User entry point (url or domain name)

Question 6

How do you define a Technology in ServiceNow?

Answer 6

A specific software or hardware model deployed to create a business application

Question 7

What feature does APM use to automate the inventory of technologies and manage their vendors and lifecycles?

Answer 7

SAM Software and Normalization