Power Skills and Emotional Intelligence

Question 1

Power skills

Answer 1

• are a set of non-technical abilities that are very valued in the workplace.
• are also known as transferable skills or soft skills.
• are not easily teachable and yet very transferable.

Question 2

examples of power skills

Answer 2

o Teamwork
o Time management
o Communication
o Problem solving
o Decision making

Question 3

Emotional Quotient (EQ) Vs Intelligence Quotient (IQ)

Answer 3

• IQ evaluates a persons cognitive abilities and logical reasoning skills
• EQ measures ones level of emotional awareness including their social emotional competencies

Question 4

• Determined a very strong (if not the strongest) predictor of performance and success.

Answer 4

• Determined a very strong (if not the strongest) predictor of performance and success.
• Essential for interpersonal interactions, teamwork, leadership, and communication, making emotional intelligence a fundamental power skill that is highly valued in both personal and professional contexts.
• 90% of top performers are high EQ and just 20% of bottom performers are high EQ
• People with average IQ scores outperform those with higher IQs a majority of the time

Question 5

four domains of Emotional intelligence

Answer 5

Self-awarness
Self-management
social awareness
relationship management

Question 6

12 competencies in the of emotional intelligence

Answer 6

o Self-awareness
 Emotional awareness

o Self-management
 Emotional self-control
 Adaptability
 Achievement orientation
 Positive outlook

o Social awareness
 Empathy
 Organizational awareness

o Relationship management
 Influence
 Coach and mentor
 Conflict management
 Teamwork
 Inspirational leadership

Question 7

examples of emotional intelligence in workplace

Answer 7

o Leadership and team management
o Self-awareness
o Communication
o Conflict resolution

Question 8

Strategies for demonstrating self-awareness

Answer 8

• “Judging your emotions prevents you from understanding them”
• Reflect on activities and impact on others (stimulus – response)
• Proactively seek feedback without being defensive
• Being open to criticism and talking about shortcomings
• Admitting mistakes and gain insight from experiences
• Know your strengths, weaknesses, opportunities, and limits

Question 9

Strategies for demonstrating self-management

Answer 9

• “You are what you believe in yourself”
• Use positive affirmations
• Make your goals public!
• Recognize that you have a choice in how you respond
• Use cognitive reframing to change thought patterns and emotional responses
• Look at challenges as opportunities

Question 10

Strategies for demonstrating social awareness

Answer 10

• “Seek first to understand then to be understood”
• Identifying social cues and micro behaviours (verbal, physical)
• Demonstrating empathy and compassion
• Showing concern for the feelings of others
• Understanding and expressing gratitude
• Caring about and being motivated to contribute to the well-being of others
• Recognizing strengths in others

Question 11

Strategies for demonstrating relationship awareness

Answer 11

• “technology does not run an enterprise relationships do”
• Initiating contact with others and cultivating friendship
• Communicating effectively
• Developing positive relationships
• Demonstrating cultural humility
• Practicing teamwork and collaborative problem-solving
• Seeking or offering support and help when needed

Question 12

Emotional intelligence wheel

Answer 12

Modulate
o Resonance with the other while maintaining an non-anxious presence
o Lowers anxiety and distress

Create
o Open spaces that foster leaning

Mirror
o Mirror others emotional experiences
o Let others know you see and feel them

Acknowledge
o Acknowledgement of self and other
o Affirms other presence