Policy and Procedure Manual Flashcards
statement or memo that outlines the institutions position on an administrative or operational issue
Policy
instructional document that provides explanations and step by step directions
Procedure
Manual that contains policies
Policy Manual
Manual containing procedures
Procedure Manual
general policies that are relevant to the whole institution
Hospital Policy Manual
topics that may have particular relevance to the area, specific departmental policies
Laboratory Policy Manual
two types of policy manual
Hospital Policy Manual
Laboratory Policy Manual
Procedures are often referred to as “SOP”, a term adopted from military
Procedure Manuals
meaning of ‘SOP’
Standard Operating Procedure
examples of technical manuals
Procedure for Performing test
Operating Test
Processing quality control information
primary objective of procedure manual is
STANDARDIZATION OF THE WAY THAT TASKS AND TESTS ARE PERFORMED
represent a major investment of time and effort and are in constant need of revision
laboratory procedure manuals
Laboratory procedure manuals are in constant need of revision because of?
continually evolving work situation
two types of policy and procedure manuals
external manual
internal manuals
two types of external manual
specimen collection manual
laboratory service manual
required by inspection agencies to be distributed to all areas in which specimens are collected for submission to the laboratory
specimen collected manual
include policy statements concerning hours of operation for outpatients, collection and courier pick ups, etc
Laboratory Service Manual
4 types of internal manuals
administrative manuals
technical manuals
safety manuals
quality management manuals
policies that apply to the entire lab
administrative manuals
work scheds, vacation, holiday staffing, dress codes
administrative manuals
maintains plans and procedures for purchasing and ordering supplies
administrative manuals
step by step instruction for operating instruments
technical manuals
organized according to discipline
technical manuals
includes procedure for calibration, specimen collection, quality control, safety, etc
technical manuals
ease and access and regulatory requirements
safety manuals
procedural precautions
safety manuals
contains overall policies
Quality Management Manuals
address issues of specimen acceptability, administrative and technical review of quality data
Quality Management Manuals
coordination and integration with institutional quality plan
Quality Management Manuals
assignment of authority and responsibility for ensuring quality standards
Quality Management Manuals
organized by topic and composed accdng to standard writing styles
POLICY MANUAL FORMAT
presented using an outline model, with subject headings highlighting the relationship of the material
POLICY MANUAL FORMAT
written and organized with topic and subject headings
POLICY MANUAL FORMAT
detailed and comprehensive documents
PROCEDURE MANUAL FORMAT
specific guidelines governing the information that must be provided
PROCEDURE MANUAL FORMAT
must adhere to the rules and guidelines of a variety of agencies governing the hospital and laboratory itself
PROCEDURE MANUAL FORMAT
JCAHO
Joint Commission on Accreditation of Hospitals
CAP
COLLEGE OF AMERICAN PATHOLOGISTS
AABB
AMERICAN ASSOCIATION OF BLOOD BANK
CLIA’88
CLINCAL LABORATORIES IMPROVEMENT AMENDMENT
OSHA
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
NCCLS
National Committee for Clinical Laboratory Standards