Communication

Question 1

act or process of receiving and transmitting messages

Answer 1

communication

Question 2

person transmitting the message

Answer 2

sender

Question 3

idea, actual format of the communication effort

Answer 3

message

Question 4

vehicle/channel by

Answer 4

mode of transmission

Question 5

person or group receiving the message

Answer 5

receiver

Question 6

how a receiver translate a message

Answer 6

decoding

Question 7

response of the receiver

Answer 7

feedback

Question 8

2 sources of communication

Answer 8

formal source
informal source

Question 9

work orders, memos, meeting, policy manual, job descriptons, perfromance reviews

Answer 9

formal sources

Question 10

news media, professional colleagues, sales person, gossip grapevine

Answer 10

informal sources

Question 11

means through which messages are encoded or transported between people

Answer 11

mediums of communication

Question 12

communication directions

Answer 12

format comms
vertical comms
horizontal comms

Question 13

official communication messages generated by the business activities of the org

Answer 13

format communication

Question 14

messages are channeled thru the hierarchical network of the org

Answer 14

vertical comms

Question 15

normal conduct of business, including exchange of services, information and work orders

Answer 15

horizontal comms

Question 16

both parties can simultaneously exhange ideas and info

Answer 16

Dynamic communication

Question 17

formats that prevents the recipient and sender to respond to each other instantaneously

Answer 17

Canned/Packages communication

Question 18

messages such as memos and video programs

Answer 18

written messages

Question 19

actual delivery of messages

Answer 19

verbal message

Question 20

associated signals, body languag, facial expression, voice tone

Answer 20

nonverbal messages

Question 21

barriers such as geography

Answer 21

spatial constraints

Question 22

studies the denotation and connotation of words and messages

Answer 22

semantics

Question 23

exact dictionary meaning

Answer 23

denotation

Question 24

context and non-verbal messages

Answer 24

connotation

Question 25

how a message is viewed

Answer 25

perception

Question 26

worthiness of a person as perceived by another individual

Answer 26

credibility

Question 27

people share knowledge about the world in which they live

Answer 27

informative communication

Question 28

people expresses feelings

Answer 28

affective communication

Question 29

invented situation are created

Answer 29

imaginative communication

Question 30

people attempt to influence

Answer 30

persuasive communication

Question 31

people through people meet social expectations

Answer 31

ritualistic communication

Question 32

provided a overview and framework for improving comm skills

Answer 32

interactive communication skills

Question 33

communication within one slef

Answer 33

intrapersonal comm

Question 34

involves one on one exchanges

Answer 34

interpersonal comm

Question 35

used to gather info, understand perspectives and frame of reference

Answer 35

questions

Question 36

requires intellectual, emotional and physical input in search of truly hearing what is being said

Answer 36

listening

Question 37

first impression are lasting impressions

Answer 37

image

Question 38

vocal emphasis

Answer 38

vocal tones