Communication Flashcards
act or process of receiving and transmitting messages
communication
person transmitting the message
sender
idea, actual format of the communication effort
message
vehicle/channel by
mode of transmission
person or group receiving the message
receiver
how a receiver translate a message
decoding
response of the receiver
feedback
2 sources of communication
formal source
informal source
work orders, memos, meeting, policy manual, job descriptons, perfromance reviews
formal sources
news media, professional colleagues, sales person, gossip grapevine
informal sources
means through which messages are encoded or transported between people
mediums of communication
communication directions
format comms
vertical comms
horizontal comms
official communication messages generated by the business activities of the org
format communication
messages are channeled thru the hierarchical network of the org
vertical comms
normal conduct of business, including exchange of services, information and work orders
horizontal comms
both parties can simultaneously exhange ideas and info
Dynamic communication
formats that prevents the recipient and sender to respond to each other instantaneously
Canned/Packages communication
messages such as memos and video programs
written messages
actual delivery of messages
verbal message
associated signals, body languag, facial expression, voice tone
nonverbal messages
barriers such as geography
spatial constraints
studies the denotation and connotation of words and messages
semantics
exact dictionary meaning
denotation
context and non-verbal messages
connotation
how a message is viewed
perception
worthiness of a person as perceived by another individual
credibility
people share knowledge about the world in which they live
informative communication
people expresses feelings
affective communication
invented situation are created
imaginative communication
people attempt to influence
persuasive communication
people through people meet social expectations
ritualistic communication
provided a overview and framework for improving comm skills
interactive communication skills
communication within one slef
intrapersonal comm
involves one on one exchanges
interpersonal comm
used to gather info, understand perspectives and frame of reference
questions
requires intellectual, emotional and physical input in search of truly hearing what is being said
listening
first impression are lasting impressions
image
vocal emphasis
vocal tones
