Policies and Procedures Flashcards
What policies and procedures are needed to run a kennel or cattery?
Animal welfare
Customer service
Licencing requirements
Health and safety
Administration
What could be the consequences for not having any policies or procedures in place?
Legal action
Reputation could suffer
Possible investigation
Licence issues could occur
Staff will be ill-equipped to deal with emergencies
Could lead to an emergency
What specific records should be kept?
Up to date financial transactions
Customer and pet details
Up to date accident forms and risk assessments
Register of medications held on site including batch numbers and use by date
Customer admission forms
Staff rota and absences
Up to date animal records
Why are boarding establishments required to have insurance?
To ensure they are covered in the event of an incident
To avoid business, legal and financial implications from employees, customers or the wider public
What fire procedures must a boarding establishment have in place?
Risk assessment
Written emergency response plan on display and known to staff
Evacuation plan for animals
Emergency telephone list
Working and maintained firefighting equipment
Accessible and clear fire exists
Premises complied with current legislation with regards to electricity and gas
Means of raising an alarm
What information should be included in a booking policy?
Payment and payment method
Deposits
Extra charges
Liability
Veterinary costs
Damage/loss
Vaccination requirements
Cancellation/notice periods
Abandoned/uncollected pets
What information should be included in admission forms?
Customer name, address, telephone and email
Animal name, age, sex, neuter status, diet and breed
Vaccination and preventative care history
Medication requirements
Insurance details
Registered vets
Date of arrival and collection
Any changes in animal status
