Policies Flashcards
Who monitors the work of people
- Line managers
- External inspection
- Whistleblowing
- Service users feedback
- Criminal investigations
Line managers
Responsible for managing the work of individuals
Perform disciplinary action for staff not maintaining care values
- Discuss issue with employee
- Initiate working with supervision
- Organise additional training
- Give warning
- Dismissal
External Inspection
Regularly inspected by independent government agencies
The care quality commission regulates health and social care services, ensure quality and safety of care
Whistleblowing
Staff members are aware quality of care is poor and reports it to try bring about change
Inform the press or an outside organisation
If there’s an effective whistleblowing procedure, they will feel confident to report poor practice and put off misbehaving
Service User Feedback
Systems so service users can formally comment on pros and cons
- Regular meetings to report concerns
- Suggestions box
- Questionnaires
- Private meeting with manager
- Committee meetings
Criminal Investigations
Police may investigate in extreme circumstances
Cant always prevent abuse, knowing criminal investigation can happen gives client confidence their complaint is taken seriously
Policies
Set out what is to be done and how the organisation want to approach areas
Data protection and confidentiality policy - Share info on need to know basis
Risk assessment policy - Identifies actions needed to reduce risks
Complaints policy - Allows individual to raise issues to senior staff
Whistleblowing policy - Encourage those with concerns to raise them
Complaints Procedures
- Ensure voice is heard if they have an issue
- Know any complaint will be investigated
- Ensure poor practice is investigated
- Highlight training needs
- Raise standards as poor practice can be recorded
- Complaints dealt with efficiently
- Told outcome of complaint
How Whistleblowing Supports Service Users
- If staff demonstrate poor practice, it can be reported and training given
- Dangerous situations highlighted
- Practical changes made
The Public Sector
Financed and manages by the government, funded by taxation
Most services are free, may make small payment for prescriptions or eye tests
Primary healthcare
Secondary healthcare
Tertiary healthcare
Primary Healthcare
Assessed directly by service user
GP, Pharmacist, Dentists, Opticians
Secondary Healthcare
Involve specialists who focus on a specific area of health, referred by primary healthcare
Psychologist, Community Nurse, Physiotherapist
Tertiary Healthcare
More specialised and complex care, severe or life threatening conditions
Requires advanced facilities, provided in highly specialised unites
NHS Foundation Trust
Hospitals managed by hospital trust
Run by board of governors, includes patients, staff, public
Make decision-making local, not centrally run
Mental Health Foundation Trusts
May be provided by a GP or referred to specialist services
Includes psychiatrists, psychiatric nurses
Provide support for those with mental illness
