Exam Question Flashcards
Discuss issues that could arise from promoting choices
- Right to confidentiality conflicting with safeguarding
- Respect for culture and religious values
- Right to choice but protecting personal safety
- Ability to make decisions
- Conflicting the rights of other service users
How professionals should communicate without compromising confidentiality
- Only communicate with staff who need to know, adhere to codes of practice
- Safe storage of information by requirements of data protection act
How staff can empower individuals
- Put individual at centre of provision, promote individualised care
- Provide information on possible treatments
- Promoting right to dignity and independence
- Provide support in line with beliefs, culture and preferences
- Encourage individual to express needs and preferences
- Specific language and additional support
- Acting as an advocate
Effects of poor working practices on families in the hospital setting
- Operation delays leading to death
- Infection prevention and control risks
- Poor health, slower recovery, longer hospital stay
- Neglect, poor basic care
- Poor communication, incorrect treatment
- Discrimination
How professionals ensure personal safety
- Risk assessments to ensure safe working practices
- Infection control measures, hand washing, ppe
- Continuous professional development
- Following policies and procedures
- Reporting and recording accidents
- Designated first aider
- Appropriate training, COSHH
Professionals supporting individuals at work
- Advocacy with employers
- Counselling
- Arrange work skills training
- Arrange work shadowing
How to pursue a complaint
- Care quality commission
- General medical council
- Line manager
Responsibilities professionals have to help individuals meet goals
- Ensure they’re involved in planning and decision making
- Follow policies and procedures
- Ensure relevant information is passed on to other services
How hospitals ensure professionals have the skills to meet national occupational standards
- Arranging relevant training courses
- Mentoring from experienced staff
- Providing continuous professional development
- Have performance management that identify training needs
How professionals support individuals conditions
- Provide emotional support
- Refer to professional support
- Advice about treatment and equipment
- Provide links to support groups
- Empowering her, skill training
Ways staff could work with family
- Training so family can administer medication
- Help with psychological needs, help family cope
- Keep informed, so family understand treatment
- Respite care offered, give family break
Ways professionals can promote effective communication
- Assess individual needs, allocate resources
- Work with and train family to promote communication
- Support with communication strategies like makaton
- Staff training
- Role modelling communication skills
How investigations into poor practice have led to improvements
- Improved recruitment and training
- Improved safeguarding training
- Encouragement of whistleblowing
- Update policies and procedures
- Make buildings safer
- Bring in new staff
How professionals make sure people are safeguarded
- Risk assessment
- Appropriate staff training
- First aid facilities
- Policy update
- Prevention of abuse
- Confidentiality
How social care professionals support individuals to live alone
- Time management skills
- Life skills training
- Meal planning
- Money management
- Create daily timetable
How professionals promote independence
- Promoting choice
- Empower to express needs
- Support adaptations
- Advocate for their needs
How professionals help individuals dealing with conflict
- Listening and encouraging him in dealing with issues
- Identify support group that help with life skills needed to deal with conflict
- Act as advocate
How services are improved by inspections
- Information used to make an action plan
- Recommendations for improvement made and followed
- Legislation ensure services improve
- Report available to public
- More training
- Observe and monitor staff
Importance of good communication
- Improves information sharing
- Ensures holistic care is given
- Safeguarding concerns identified
- Involves family in care
- Improves care planning
- Access to wider range of professionals
How carers are responsible for their own safety
- Only do tasks trained for
- Follow policies and procedures
- Risk assessments
- Up to date with training
- Gain consent for all tasks
- Report concerns
How organisations carry out inspections
- Ofstead and CQC
- Investigate complaints
- Observe service delivery
- Service user feedback
- Feedback from staff
- Produce action plan with recommendations
How to promote dignity
- Gain consent
- Find out personal preference
- Encourage independence
- Follow policies and procedures
- Close toilet doors
- Use sheets to cover individual
How professionals are supported by line managers
- Monitoring work
- one to one reviews
- Provide training
- Provide updated policies and procedures
- Keep safe
- Support membership of unions
How professionals can support to improve wellbeing
- Involves in decision making
- Holistic care
- Provide advice
- Empower to make informed decisions
- Support to attend appointments
- Encourage independence
- Advice on support groups for emotional support
Adapt provisions to meet beliefs and cultures
- Range of food for dietary needs
- Facilties for prayers
- Communication in different languages
- Training for staff
- Anti discriminatory practice
- Policies and procedures
Actions to take to prevent abuse
- Share information with senior member if staff
- Record information accurately
- Don’t ask leading questions
- Don’t discuss with others
- Listen carefully
How to enable service users to access support
- Assess needs against eligibility criteria
- Produce care plan
- Refer to relevant services
- Give advice on how to reduce barriers to access
How managers safeguard staff
- Updated policies and procedures
- Deal with complaints from staff and service users
- Provide continuous professional development
- Follow protocols of regulatory bodies
- Ensure staff are trained for the jobs given
Steps to follow complaints
- Investigation to ensure policies have been followed
- Take statements, have meetings, accurate records
- Keep service user updated
- Implement disciplinary action
- Implement training
Responsibilities of staff
- Promote healthy lifestyle choices
- Safeguarding
- Follow policies and procedures
- Provide support
- Anti discriminatory practice
How to ensure high quality care is being given
- Montoring and supervision
- Service user feedback
- Effective recruitment practices
- Ensure staff has access to continuous professional development
- Policies and procedures are up to date
How staff deal with conflict
- Remain calm
- Active listening
- Show Empathy
- Give time to relax
- Respect personal space
- Consider tone and body language
- Follow policies and procedures
What staff do if hazardous chemical is spilled
- Ensure no one approaches spillage
- Place sign
- Inform management
- Use PPE to sanitise area
- Dispose of waste correctly
- Report incident
