PMP - Starting the Project (L2) Flashcards

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1
Q

Unanimity - Agreement by everyone in the group on a single course of action (PMIs favorite form)

Majority - Represents more than 50% of the groups ideas. (PMIs second favorite)

Autocratic - One person makes the decision (PMIs 3rd favorite)

Plurality - Decisions made by the largest block in group, even if majority is not achieved (PMIs 4th favorite)

A

Decision Making Techniques

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2
Q

Project Scope Statement - the description of the project scope, major deliverables, assumptions, and constraints.

A

-High Level view to flush out WBS

-A 'SMART' Objective:
     Specific 
     Measurable
     Attainable
     Realistic
     Time-Limited

-SMART acronym is a great way to define KPIs

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3
Q

Work Breakdown Structure - hierarchical decomposition of the total scope of work to be carried out by the project team to accomplish the project objectives and create the required deliverables.

A
  • WBS is NOT the schedule, and it is NOT in order

- WBS is as far as you need to go, as far as # of levels you need

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4
Q

Work Package - the work defined at the lowest level of the work breakdown structure for which cost and duration are estimated and managed

A
  • Average work package is 80 hours of effort
  • must describe deliverable that can be adequately scheduled, budgeted, and assigned to an individual or group
  • Work Package is PM’s level of control
  • The lowest level of WBS (i.e. Box 1.1, 1.2, 1.3 or Box 2.1, 2.2, 2.3, etc. NOT the 1.0, 2.0 Level!)
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5
Q

** User Stories **

A

-User stories aim to frame the need or desire of who is to benefit from the work of the team
“As a [user name] , I want to [objective], so that I can [why this objective brings value]”
-As long as the sentence encapsulates the value to be created, you have a story

-We estimate out by relative metric (T-Shirt Sizes!)

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6
Q

Direct Labor

A

The most expensive cost estimate

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7
Q

Contingency Reserves

A

Different from Management Reserves, we have these on all projects i.e. spilling a can of paint

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8
Q

Management Reserves

A

Unknown Unknowns

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9
Q

** Cost Estimation Types: **

    • Definitive Cost Estimate Accuracy **
    • Rough Order of Magnitude (ROM) Accuracy **
    • Phased Estimate **
A

Definitive Cost - Based on detailed information about the project work. Developed by estimating the cost of each work package in the WBS. Accuracy -5% to +10%

ROM Cost - Based on high level historical data, expert judgement. Accuracy -25% to +75%

Phased Cost - Allows the use of less-detailed estimate (perhaps ROM) for some later parts of the work, whereas work that must be done earlier in the project life cycle is estimated more accurately.

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10
Q

What do you need to set up a budget?

A

As much data as possible

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11
Q

On-Demand (backlog) Scheduling - has team members pull work from a queue as their availability allows

A

Based on Kanban “throughput” methodology

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12
Q

Project Activity - a distinct, scheduled portion of work performed during the course of a project

  • It has expected duration (how long will it take)
  • It consumes budget or human resources (who does the work)
  • It has a performance based name (what is being accomplished)
A

Activity = Task
Work Packages = Deliverables

Activity is NOT part of the work package!!

Activities are tracked in an Activity List.

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13
Q

** Milestone **

A
  • A significant point or event in a project, program, or portfolio
  • Activity of Zero Duration, a significant event.
  • Kick off Meeting is NOT a Milestone
  • Kick off Meeting complete could be Milestone
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14
Q
    • Enterprise Environment Factors (EEF) Vs.

* * Organizational Process Assets (OPA) **

A

EEF - conditions not under immediate control of the team that can influence, constrain, or direct the project, program, or portfolio (Organizational Culture)

OPA - Plans, processes, policies, procedures and knowledge bases that are specific to and used by the performing organization.

  • *EEF is the world in which you live at BGE, the organizational culture and structure
  • *OPA is all the nonsense like TPS reports and anything else that the company requires to keep them happy
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15
Q

The actual calendar time required for an activity’s completion.

A

Elapsed Time

-An activity that requires two weeks to complete would take four calendar weeks of elapsed time if there’s a two-week plant shutdown in the middle

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16
Q

The number of labor units required to complete a scheduled activity or WBS component often expressed in hours, days, or weeks.

A

Effort

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17
Q

A bar chart of schedule information where activities are listed on the vertical axis, dates are shown on the horizontal axis, and the activity durations are shown as horizontal bars placed according to start and finish dates.

A

Gantt Chart

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18
Q

Sequence of activities that represents the longest path through a project, which determines the shortest possible duration.

A

Critical Path

When LF-EF = 0 on an activity, its on the critical path

Activities on the critical path cannot be delayed, or the whole project will be delayed unless subsequent activities are shortened. The longest path in the project schedule represents the shortest project duration.

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19
Q

** Free Float **

A

the amount of time that a schedule activity can be delayed without delaying the early start date of any successor or violating a schedule constraint.

FF = Early Start - Early Finish
(successor activity) (predecessor activity)

Free Float is ONLY on Forward Pass

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20
Q

** Total Float **

A

the amount of time that a schedule activity can be delayed or extended from its early start date without delaying the project finish date or violating a schedule constraint.

For an activity:
TF = LF - EF
or
= LS - ES

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21
Q

Quality Vs. Grade

A

Quality - degree to which inherent characteristics fulfills requirements. Customers and products both have their requirements.

Grade - category assigned to deliverables having the same functional use, but different technical characteristics

Example:

You buy a basic model (low-grade) cell phone. It doesn’t have any advanced features, but it works well. It never gives you any trouble, always works flawlessly, and it is defect free—no problem at all.

So, you can say that this is a high-quality product. Although it is a low-grade, it keeps you happy and satisfied.

Now, suppose you buy another, costly, premium model (high-grade) cell phone. This phone has all the advanced features: touch screen, Wi-Fi, Bluetooth, camera, voice and face recognition.

But how would you feel if the product did not perform well?

The touch screen freezes while you are using the phone.
The camera does not give you good, stable pictures.
The voice system does not recognize you most of the time.

This is frustrating because you spent a lot of money on a high-grade product that does not perform well. Despite the price, it is of low quality and that is not acceptable.

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22
Q

** Cost of Quality (CoQ) **

A

Refers to all costs incurred over the life of the product by investment in preventing non-conformance to requirements, appraisal of the product or service for conformance to requirements, and failure to meet the requirements. CoQ is the conformance + non-conformance cost

-Quality is free

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23
Q

Cost of Conformance

A

the money spent during a project to avoid failures and includes prevention costs that build high quality product. Examples of prevention costs include training, doing things right the first time, following documented processes

-What it takes to be right or meet quality and standards!

24
Q

Cost of Non-Conformance

A

the money spent after a project is complete because of failures and includes internal/external failure costs. Internal failures include rework and scrap. External failures include liabilities, warranty work, lost business due to poor-quality or damaged reputation.

25
Q

** Quality Measurement Tools **

for continually surveying the quality of your project

A
  • Control Charts & Variability
  • Pareto Chart
  • Statistical Sampling
  • Statistical Sampling Process
26
Q

** Control Charts and the two types of instability **

A
  1. Measurements that are either above the Upper Control Limit or below the Lower Control Limit
  2. Rule of 7 - When 7 or more consecutive measurements are above or below the mean (Instability)
    - Control Charts - we want a process where the customers tolerances are outside the control limits
27
Q

** Pareto Chart **

A

A Histogram that is used to rank causes of problems in hierarchical, bar chart format (i.e. various restaurant complaint problems) .

-Always address the problems associated with the largest size bar in the chart, no matter what the question says!

-Points to the “vital few”, which are the quality deficiencies where an organization
will get the most value-add for the least effort (most bang for the buck)

28
Q

** Statistical Sampling **

A

Defined as choosing part of a population of interest for inspection. Technique used to determine the characteristics of an entire population based on actual measurement of a representative sample of that population.

29
Q

** Statistical Sampling Process **

A

Dividing sampling data into two categories - attribute and variable - each of which is gathered according to sampling plans.

Attribute Sampling Data - Standard is either met or not met, no in-between, no scale.

Variable Sampling Data - data from sample measured on a continuous scale such as time, temperature, weight etc.

30
Q

** Project Management Plan **

A

Document that describes how the project will be executed, monitored, controlled, and closed.

Project Management Plan Components:

  • Baselines
  • Subsidiary Plans
  • Life Cycle
  • Project Processes
  • Work Explanation
  • Agile Project Plan
  • Each component above has to have the words Baseline or Management in it!
  • Agile Waterfall
31
Q

** Project Management Plan Tools and Techniques **

A
  • Expert Judgement
  • Data Gathering
  • Interpersonal and Team Skills
  • Meetings
32
Q

Scrum of Scrums

A

method where two or more scrum-based agile projects send representatives to an oversight scrum team organization in order to be knowledgeable of each others efforts and progress. Representatives meet daily to ensure all teams are effective and supporting each other and the customers.

33
Q

Request for Proposal =

A

Invitation for Tender

A type of procurement document used to request proposals from prospective sellers of products or services.

34
Q

** Fixed Price Contract **

A

An agreement that sets the fee that will be paid for a defined scope of work regardless of the cost or effort to deliver it (lump sum contract).

Seller agrees to perform the work at the negotiated contract value.

Seller is at Risk, not the Buyer!

Provides Maximum protection for the Buyer!

35
Q

** Cost-Reimbursable Contracts & the Three Types: **

A

Type of contract involving payment to the seller for the seller’s actual costs, plus a fee typically representing the seller’s profit.

Cost Plus Fixed Fee (CPFF) - Buyer reimburses the seller for the seller’s allowable costs plus a fixed amount of profit (fee). Buyer is at Risk! Seller is happy, not the buyer! Seller always gets cost & profit!!

Cost Plus Incentive Fee (CPIF) - Buyer reimburses the seller for the seller’s allowable costs and the seller earns its profit if it meets defined performance criteria.

Cost Plus Award Fee (CPAF) - Payments to the seller for all legitimate costs incurred for completed work, i.e. vendor will do exactly what is needed

36
Q

** Time & Material Contract **

A

Contract where the buyer pays the seller a negotiated hourly rate and full reimbursement for materials used to complete the project. Buyer is at Risk!

  • Many organizations include not-to-exceed values and time limits in T&M contracts to prevent unlimited cost growth
  • Example of this is getting your car repaired, you can walk away

For example, Joe, the contractor has just been contacted by a homeowner who wants him to design and build a salt water fish tank in the middle of the homeowner’s home. Since this is a custom job and requires Joe to work on part of the house, Joe uses a time and materials contract to make sure he gets paid what he needs in order to do the job. This type of contract has the homeowner paying Joe for any materials he needs as well as all the time he needs to put in to finish the custom built tank

37
Q
  • Requirements Traceability Matrix *
A

Grid that links product requirements from their origin to the deliverables that satisfy them. Purpose is to justify each requirement and to link it directly to the business plan or objective.

38
Q
  • WBS Dictionary *
A

Document that provides detailed deliverable, activity, and scheduling information about each component in the WBS.

39
Q
  • Contract Closure *
A
  • Should not be delayed until project closure (unless specified in the contract), to avoid the potential for accidental charges to the contract.
  • Contracts are not kept open any longer than necessary, to avoid and erroneous or unintentional charges against the contract.
40
Q
  • Close Project or Phase Process *
A
  • Process of finalizing all activities for the project, phase, or contract.
  • All invoices are paid, contracts are closed, lessons learned discussed and documented, any other loose ends wrapped up so that the project resources (people, equipment, facilities, money) can be released to work on other things.
  • If project is terminated before completion, document the reasons why for early ending and to transfer the finished and unfinished deliverables to others

Several important activities occur during closeout:

  • The planned work is complete
  • Project or phase information is archived
  • Project team resources released to pursue other endeavors.
41
Q
  • In a large organization that utilizes a Project Management Office (PMO), who is responsible for managing the governance of projects? *
A

Just The PMO!

  • If it says governance of a project, answer would be the project manager of the individual project within the PMO.
42
Q
  • In a multi-phased projects, when are assumptions validated and risks analyzed ? *
A

At the beginning of each phase!

43
Q
  • Phase Gate *
A

Also known as a Governance Gate, Tollgate, or Kill Point, it is a review at the end of a phase in which a decision is made to continue to the next phase, to continue with modification, or to end the project or program. Serves as threshold for project to continue.

-PMO does not like the term “Go/No-Go”

44
Q
  • What are activity costs made up of ? *
A

Estimates on probable costs necessary to finish project work, including direct labor, materials, equipment, facilities, services, info technology, contingency reserves, and INDIRECT COSTS

45
Q
  • What is the process to create a project budget ?*
A

Combine all individual activity cost estimate and aggregate them for the entire project. Submit this to the sponsor, and modify as necessary. The agreed upon final cost estimate is the budget.

46
Q

** QA vs. QC **

A

QA validates whether the deliverables align with compliance requirements, and verify it meets both functional and non-functional requirements. Looks at where the process or system failed.

QC looks at specific outputs or quality of product

47
Q
  • Progressive Elaboration *
A
  • An iterative process of increasing the level of detail in a project management plan as greater amounts of information and more accurate estimates become available.
48
Q
  • Agile Project Methodology *
A

Modern approach where teams collaboratively work with the customer to determine the project needs, quickly building outputs based on those assumptions and getting feedback. Aim is to deliver value by regularly confirming and incorporating input. Agile can be viewed as an approach, a method, a practice, a technique, or a framework depending on the context of use. Recommended for projects that require a high degree of change and high frequency of project deliveries

  • Iterative and Incremental approach that focuses on value and team empowerment. The product is developed in iterations by small and integrated teams

Best Suited for:

  • Projects where changes are relatively easy and waste is not costly
  • Projects in a complex environment where the end product is not fully known and user feedback is very valuable
Example:
Software project(s) based on intellectual property and research

Lifecycle:
Iterative or incremental and also can be referred to as change-driven or adaptive. Works well in environments with high levels of change and ongoing stakeholder involvement in a project. Used in a highly flexible, interactive, adaptive organization where project outcomes are realized while the project work is being completed, and not at the beginning of the project.

49
Q
  • Agile Vs. Waterfall *
A
  • Agile is an incremental and iterative approach; Waterfall is a linear and sequential approach where phases flow downward (waterfalls) to the next level.
  • Agile separates a project into sprints; Waterfall divides a project into phases
  • Agile helps complete many small projects; Waterfall helps complete one single project
  • Agile introduces a product mindset with a focus on customer satisfaction; Waterfall focuses on successful project delivery
  • Requirements are prepared everyday in Agile, while requirements are prepared once at the start in Waterfall
  • Agile allows requirement changes at any time; Waterfall avoids scope changes once the project starts

Waterfall should not be used when there are high uncertainties in the project

50
Q

Predictive / Plan Driven Project Methodology

A

Traditional approach where project needs, requirements, and constraints are understood as much as possible and plans are developed accordingly.

Best Suited for:

  • Projects where changes are expensive due to scrap and waste
  • Projects where predictability and coordinated timing is important

Example:
-Construction project or projects that have many physical assets or have similar projects that have been completed in the past.

Lifecycle:
The project scope, time, and costs are determined in the early phases of the project life cycle. Preferred cycle to use when project outcomes are well understood and known, such as enhancements to an established product. Enables project team to stay focused on each phase of the project before moving into the next phase.

51
Q

Hybrid Project Methodology

A

Incorporates components of both approaches.

Best Suited for:

  • Projects or phases where there are some costs to changes
  • Projects where stakeholders are interested in another method, but not comfortable to fully adopt one method

Example:
-Projects with a mix of resources and experience levels on projects seeking or willing to learn new methods or techniques.

52
Q

Iterative Project Methodology

A

Best Suited for:
-Projects with dynamic requirements and activities are repeated until they are deemed correct.

Example:
-Projects where learning and correction is expected to eventually get to the ideal solution

Lifecycle:
The project scope is generally determined early in the project life cycle, but time and cost estimates are routinely modified as the project teams understanding of the product increases. Iterations develop the product through a series of repeated cycles, while increments successively add to the functionality of the product.

53
Q

Incremental Project Methodology

A

Best Suited for:

  • Projects with dynamic requirements, as well as frequent small deliveries, phase-gated approach
  • Projects where speed to deliver small increments is a major goal

Example:
-Projects where customers or business is wanting or expecting to see outputs or partial outputs early and often.

Lifecycle:
Deliverable is produced through a series of iterations that successively add functionality within a predetermined time frame. Deliverable contains the necessary and sufficient capability to be considered complete only after the final iteration.

54
Q

Agile Frameworks:

  • Disciplined Agile (AD)
  • Scrum
  • Scrum of Scrums
  • Scaled Agile Framework (SAFE)
  • Large Scale Scrum (LeSS)
  • Enterprise Scrum
  • Dynamic System Development Method (DSDM)

Other Agile Terms:

  • Agile Unified Proces (AgileUp)
  • Lean Software Development (LSD)
  • Flow Based Agile
  • Iteration based Agile
  • Scrumban
  • DevOps
  • Kaizen
  • A3
  • Siloed organization
  • Agile Coach
  • Scrum Master
A

DA - process decision framework that integrates several best practices into a comprehensive model. DA was designed to offer a balance between those popular methods deemed to be either too narrow in focus (e.g. Scrum) or too prescriptive in detail (e.g. AgileUP).

Scrum - an agile framework for developing and sustaining complex products with specific roles, events and artifacts (artifacts include product backlog, a sprint backlog, and increments)

SAFE - a knowledge base of integrated patterns for enterprise scale lean agile development

LeSS - product development framework that extends Scrum with scaling guidelines with preserving the original purposes of Scrum

Enterprise Scrum - applies Scrum method on organizational level rather than single product or development effort

DSDM - Agile Project delivery framework

Other Terms:
AgileUp - process performs more iterative cycles across seven key disciplines and incorporates the associated feedback before formal delivery

LSD - based on a set of principles and practices for achieving quality, speed, and customer alignment.

Flow Based Agile - teams demonstrate completed work when it is time to do so, usually when enough features have accumulated into a set that is coherent (what do we need to advance this work, Is anyone working on anything that is not on the board, What do we need to finish as a team, Are there any bottlenecks or blockers to flow of work, are typical questions for Flow Standup)

Iteration Based Agile - teams demonstrate completed work at the end of each iteration (What did I complete since the last stand-up”, “what am I planning to complete between now and the next stand-up”, and “what are my impediments” are typical questions for Iteration Standup)

Scrumban - originally designed as a way to transition from Scrum to Kanban. As additional Agile frameworks and methodologies emerged, it became an evolving hybrid framework in and of itself where teams use Scrum as a framework and Kanban for process improvement

DevOps - collection of practices for creating a smooth flow of delivery by improving collaboration between development and operations staff

Kaizen - continuous improvement

A3 - problem-solving agile process that collects the pertinent information on a single sheet of A3-size of paper

Siloed organization - organization that is structured in such a way that it only manages to contribute a subset of the aspects required for delivering value to customers is known as a siloed organization

Agile Coach - usually responsible for helping the management of an organization to understand the advantages of Agile practices, tools and techniques

Scrum Master - coach of the development team and process owner in the scrum framework. Removes obstacles, facilitates productive events, and defends the team from disruptions

55
Q

** Firm Fixed Price Contract **

A

Buyer pays the seller a set amount regardless of the seller’s costs. Contract favored by most buying organizations because the price of the for products or services is set at the beginning and not subject to change. Buyer is happy,

  • Seller is at Risk, not the Buyer!
  • Seller has the potential for highest profit margin