PMP Role Flashcards
Active Listening
Message receive restates what’s been said to fully understand and confirm the message and it provides an opportunity for the sender to clarify the message if needed.
Active Problem Solving
Begins with problem definition. Problem definition is ability to discern between the cause and effect of the problem. Root-cause analysis looks beyond the immediate symptoms to the cause of the symptoms, which then affords opportunities for solutions.
Avoiding Power
PM refuses to act, get involved, or make a decision.
Charismatic Leadership
Lead is motivating, has high-energy, and inspires the team through strong convictions about what’s possible and what the team can achieve. Positive thinking and can-do mentality are characteristics.
Expert Power
PM has deep skills and experience in a discipline (e.g., years of working in IT helps an IT PM better manage IT projects).
Ingratiating Power
PM aims to gain favor with the project team and stakeholders through flattery.
Informational Power
Individual has power and control of data gathering and distribution of information.
Interactional Leadership
Leader is a hybrid of transactional, transformational, and charismatic leaders. Wants the team to act, is excited and inspired about the project work, yet still holds the team accountable.
Guilt-based Power
PM can make the team and stakeholders feel guilty to gain compliance in the project.
Leadership
Aligning, motivating, and inspiring the team to do the right thing, build trust, think creatively, and to challenge the status quo.
Laissez-faire Leadership
Takes “hands-off” approach to project. Means team makes decisions, takes initiatives in actions, and creates goals. Approach can provide autonomy, can make leader appear absent when it comes to project decisions.
Management
Utilizes positional power to maintain, administrate, control, and focus on getting things done without challenging the status quo of the project and organization.
Media Selection
Based on the audience and the message being sent, the media should be in alignment with the message.
Meeting Management
Meetings are forms of communication. How meeting is led, managed, and controlled all influence the message being delivered. Agendas, minutes, and order are mandatory for effective communications within a meeting.
Personal or Charismatic Power
PM has a warm personality that others like.
Presentation
In formal presentations, presenter’s oral and body language, visual aids, and handouts all influence the message being delivered.
Pressure-based Power
PM can restrict choices to get the team to perform and do the project work.
PMI Talent Triangle
Defines three areas of PDUs for PMI certified professionals to maintain their certification. PMI Talent Triangle includes technical PM, leadership, and strategic and business management.
Positional Power
PM’s power is because of the position she has as the PM. AKA formal, authoritative, or legitimate power.
PDUs
Earned after the PMP to maintain the certification. Required to earn 60 PUs per three-year certification cycle. Minimum 35 hours must come from educational opportunities.
PM
Role of leading the project team and managing project resources to effectively achieve objectives of the project.
Punitive or Coercive Power
PM can punish the project team.
Referent Power
PM is respected or admired because of the team’s past experiences with the PM. About the PM’s credibility in the organization.
Reward Power
PM can reward the project team.
Sender-receiver Models
Communication requires a sender and a receiver. Within this model may be multiple avenues to complete flow of communication, but barriers to effective communication may be present as well.
Servant Leadership
Leader puts others first and focuses on the needs of the people he serves. Provide opportunity for growth, education, autonomy within the project, and well-being of others. Primary focus is service to others.
Situational Power
PM has power because of certain situations in the organization.
Style
Tone, structure, and formality of the message being sent should be in alignment with the audience and content of the message.
Transactional Leadership
Leader emphasizes the goals of the project and rewards and disincentivizes for the project team. AKA management by exception as exception is rewarded or punished.
Transformational Leadership
Leader inspires and motivates project team to achieve the project goals. Aim to empower the project team to act, be innovative in the project work, and accomplish through ambition.
Key Influencing Skills
Communication and a positive attitude
