PMBOK Chapter 9 - Project Human Resource Management

Question 1

Project Human Resource Management

Answer 1

includes the processes that organize, manage and lead the project team

Question 2

Plan Human Resource Management (process)

Answer 2

the process of identifying and documenting project roles, responsibilities, required skills, reporting relationships, and creating a staffing management plan

Question 3

Acquire Project Team (process)

Answer 3

the process of confirming human resource availability and obtaining the team necessary to complete project activities

Question 4

Develop Project Team (process)

Answer 4

the process of improving competencies, team member interaction, and overall team environment to enhance project performance

Question 5

Manage Project Team (process)

Answer 5

the process of tracking team members performance, providing feedback, resolving issues, and managing changes to optimize project performance

Question 6

What are hierarchical-type charts?

Answer 6

(organization charts and position description) the traditional organization chart structure can be used to show positions and relationships in a graphical, top-down format

Question 7

What are matrix-based charts?

Answer 7

(organization charts and position description) responsibility assignment matrix (RAM) is a grid that shows the project resources assigned to each work package

Question 8

What are text-oriented formats?

Answer 8

(organization charts and position description) team member responsibilities that require detailed descriptions can be specified in text-oriented formats.

Question 9

What is networking?

Answer 9

the formal and informal interaction with others in an organization, industry, or professional environment

Question 10

What is organizational theory?

Answer 10

provides information regarding the way in which people, teams and organizational units behave

Question 11

What is the Human Resource management plan?

Answer 11

a part of the project management plan, provides guidance on how project human resources should be defined, staffed, managed and eventually released

Question 12

What is pre-assignment?

Answer 12

when project team members are selected in advance

Question 13

What is negotiation?

Answer 13

staff assignments are negotiated on many projects.

Question 14

What is acquisition?

Answer 14

when the performing organization is unable to provide the staff needed to complete a project, the required services may be acquired from outside sources

Question 15

What is multi-criteria decision analysis?

Answer 15

selection criteria are often used as a part of acquiring the project team.

Question 16

What are project staff assignments?

Answer 16

the documentation of these assignments can include a project team directory, memos to team members, and names inserted into other parts of the project management plan

Question 17

What are interpersonal skills?

Answer 17

behavioral competencies that include proficiencies such as communication skills, emotional intelligence, conflict resolution, negotiation, influence, etc

Question 18

What is training?

Answer 18

includes all activities designed to enhance the competencies of the project team members

Question 19

What are team-building activities?

Answer 19

can vary from a 5-minute agenda item in a status review meeting to an off-site, professionally facilitated experience designed to improve interpersonal relationships

Question 20

What are ground rules?

Answer 20

establish clear expectations regarding acceptable behavior by project team members

Question 21

What is colocation?

Answer 21

also referred to as “tight matrix”, involves placing many or all of the most active project team members in the same physical location to enhance their ability to perform as a team

Question 22

What is recognition and rewards?

Answer 22

part of the team development process involves recognizing and rewarding desirable behavior

Question 23

What are personnel assessment tools?

Answer 23

give the project manager and the project team insight into areas of strength and weakness

Question 24

What are team performance assessments?

Answer 24

effective team development strategies and activities are expected to increase the team’s performance, which increases the likelihood of meeting project objectives

Question 25

Five general techniques for resolving conflict:

Answer 25

1) Withdraw / Avoid - retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others
2) Smooth/Accommodate - emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships
3) Compromise / Reconcile - searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict
4) Force / Direct - pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced
5) Collaborate / Problem Solve - incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment