PMBOK Chapter 8 - Project Quality Management

Question 1

Project Quality Management

Answer 1

includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken

Question 2

Plan Quality Management (process)

Answer 2

the process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements and/or standards

Question 3

Perform Quality Assurance (process)

Answer 3

the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used

Question 4

Control Quality (process)

Answer 4

the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes

Question 5

What is cost-benefit analysis?

Answer 5

a cost-benefit analysis for each quality activity compares the cost of the quality step to the expected benefit

Question 6

What is Cost of Quality (COQ)?

Answer 6

includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements

Question 7

What are the seven basic quality tools?

Answer 7

1) Cause and effect diagrams (also known as fishbone or Ishikawa diagrams
2) Flowcharts
3) Checksheets
4) Pareto diagrams
5) Histograms
6) Control chart
7) Scatter diagrams

Question 8

What is benchmarking?

Answer 8

involves comparing actual or planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance

Question 9

What is design of experiments (DOE)?

Answer 9

statistical method for identifying which factors may influence specific variables of a product or process under development or in production

Question 10

What is statistical sampling?

Answer 10

involves choosing part of a population of interest for inspection.

Question 11

What is the quality management plan?

Answer 11

a component of the project management plan that describes how the organization’s quality policies will be implemented. It describes how the project management team plans to meet the quality requirements set for the project

Question 12

What is the process improvement plan?

Answer 12

subsidiary or component of the project management plan. It details the steps for analyzing project management and product development processes to identify activities that enhance their value.

Question 13

What are quality metrics?

Answer 13

specifically describes a project or product attribute and how the control quality process will measure it. it is an actual value

Question 14

What are affinity diagrams?

Answer 14

(quality management and control tool) similar to mind-mapping techniques in that they are used to generate ideas that can be linked to form organized patterns of thought about a problem

Question 15

What are process decision program charts (PDPC)?

Answer 15

(quality management and control tool) used to understand a goal in relation to the steps for getting to the goal

Question 16

What are interrelationship digraphs?

Answer 16

(quality management and control tool) an adaptation of relationship diagrams. they provide a process for creative problem solving in moderately complex scenarios that possess intertwined logical relationships for up to 50 relevant items

Question 17

What are tree diagrams?

Answer 17

(quality management and control tool) also known as systematic diagrams and may be used to represent decomposition hierarchies such as the WBS, RBS and OBS (organizational breakdown structure)

Question 18

What are prioritization matrices?

Answer 18

(quality management and control tool) identify the key issues and the suitable alternatives to be prioritized as a set of decisions for implementation

Question 19

What are activity network diagrams?

Answer 19

(quality management and control tool) previously known as arrow diagrams, they are used with project scheduling methodologies

Question 20

What are matrix diagrams?

Answer 20

(quality management and control tool) used to perform data analysis within the organizational structure created in the matrix

Question 21

What are quality audits?

Answer 21

a structured, independent process to determine if project activities comply with organizational and project policies, processes and procedures.