PMBOK Chapter 13 - Project Stakeholder Management

Question 1

Project Stakeholder Management

Answer 1

includes the processes required to identify the people, groups or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies for effectively engaging in project decisions and execution

Question 2

Identify Stakeholders (process)

Answer 2

the process of identifying the people, groups or organizations that could impact or be impacted by a decision, activity or outcome of the project; and analyzing and documenting relevant information regarding their interests, involvement, inter dependencies, influence, and potential impact on project success

Question 3

Plan Stakeholder Management (process)

Answer 3

the process of developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success

Question 4

Manage Stakeholder Engagement (process)

Answer 4

the process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle

Question 5

Control Stakeholder Management (process)

Answer 5

the process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders

Question 6

What is stakeholder analysis?

Answer 6

a technique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project

Question 7

What is the stakeholder register?

Answer 7

contains all details related to the identified stakeholders including: identification information, assessment information and stakeholder classification

Question 8

Engagement levels of stakeholders:

Answer 8

1) Unaware - unaware of the project and potential impacts
2) Resistant - aware of project and potential impacts and resistant to change
3) Neutral - aware of project yet neither supportive nor resistant
4) Supportive - ware of project and potential impacts and supportive to change
5) Leading - aware of project and potential impacts and actively engaged in ensuring the project is a sucess

Question 9

What is the stakeholder management plan?

Answer 9

component of the project management plan and identifies the management strategies required to effectively engage stakeholders