PMBOK Chapter 8 - Project Quality Management Flashcards
Project Quality Management
includes the processes for incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements, in order to meet stakeholders’ expectations.
Plan Quality Management (process)
the process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements and/or standards
Manage Quality (process)
the process of translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project.
Control Quality (process)
the process of monitoring and recording results of executing the quality management activities to assess performance and ensure the project outputs are complete, correct, and meet customer expectations.
What is cost-benefit analysis?
a cost-benefit analysis for each quality activity compares the cost of the quality step to the expected benefit to determine if the planned quality activities are cost effective
What is Cost of Quality (COQ)?
includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements
What are the seven basic quality tools?
1) Cause and effect diagrams (also known as fishbone or Ishikawa diagrams
2) Flowcharts
3) Checksheets
4) Pareto diagrams
5) Histograms
6) Control chart
7) Scatter diagrams
What is benchmarking?
involves comparing actual or planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance
What is design of experiments (DOE)?
statistical method for identifying which factors may influence specific variables of a product or process under development or in production
What is statistical sampling?
involves choosing part of a population of interest for inspection.
What is the quality management plan?
a component of the project management plan that describes how the organization’s quality policies will be implemented. It describes how the project management team plans to meet the quality requirements set for the project
What is the process improvement plan?
subsidiary or component of the project management plan. It details the steps for analyzing project management and product development processes to identify activities that enhance their value.
What are quality metrics?
specifically describes a project or product attribute and how the control quality process will measure it. it is an actual value
What are affinity diagrams?
(quality management and control tool) similar to mind-mapping techniques in that they are used to generate ideas that can be linked to form organized patterns of thought about a problem
What is Design for X (DfX)?
a set of technical guidelines that may be applied during the design of a product for the optimization of a specific aspect of the design.
