PMBOK Chapter 10 - Project Communications Management Flashcards
Project Communications Management
includes the processes necessary to ensure that the information needs of the project and its stakeholders are met through development of artifacts and implementation of activities designed to achieve effective information exchange
Plan Communications Management (process)
the process of developing an appropriate approach and plan for project communications activities based on the information needs to each stakeholder or group, available organizational assets, and the needs of the project
Manage Communications (process)
the process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information
Monitor Communications (process)
the process of ensuring the information needs of the project and its stakeholders are met
What is communications requirements analysis?
this analysis determines the information needs of the project stakeholders. these requirements are defined by combining the type and format of information needed with an analysis of the value of that information
What is communication technology?
the methods used to transfer information among project stakeholders may vary significantly
What is the sequence of steps in a basic communication model?
1) Encode - thoughts or ideas are translated into language by the sender
2) Transmit Message - this information is then sent by the sender using communication channel. the transmission of the message may be compromised by various factors, which are collectively known as noise
3) Decode - the message is translated by the receiver back into meaningful thoughts or ideas
4) Acknowledge - upon receipt of a message, the receiver may signal receipt of the message but this does not mean agreement with or comprehension of the message
5) Feedback / Response - when the received message has been decoded and understood, the receiver encodes thoughts and ideas into a message and then transmits this message to the original sender
Three types of communication methods:
1) Interactive communication - between two or more parties performing a multidirectional exchange of information
2) Push communication - sent to specific recipients who need to receive the information
3) Pull communication - used for very large volumes of information, or for very large audiences, and requires the recipients to access the communication content at their own discretion
What is the communications plan?
component of the project management plan that describes how project communications will be planned, structured, monitored, and controlled. can also include guidelines and templates for project status meetings, project team meetings, e-meetings, and e-mail messages
What is performance reporting?
the act of collecting and distributing performance information, including status reports, progress measurements, and forecasts
What are project communications?
may include but are not limited to: performance reports, deliverable status, schedule progress, and cost incurred
