Phys Assess #1 Flashcards
Learn to develop a trusting relationship with the patients, they will be in a vulnerable state if they are __
ill
Important to be self aware and knowledgeable of our own ___
differences
It is important to be self-aware and knowledgeable about one’s own culture-
it shows how we care for people
Awareness is an interactive and ongoing process-
it could change
is an integral part of becoming culturally competent
Cultural self assessment
US Demographics: Total population passed 321 million in
2015
US Demographics: 61.6% of the population identified as
non-Hispanic and whites
US Demographics: Largest and fastest growing group
Hispanics
US Demographics: Remember the US has a lot of
immigrants
US Demographics: Minority is
increasing
Emerging Minority Group Trends: Differences noted in
age, poverty level, and household composition
Emerging Minority Group Trends: All ethnic and racial minority groups exceed the national poverty level
they are living in poverty, related to lower levels of education, income, and correlated with higher levels of disability
Emerging Minority Group Trends: Low educational attainment and lower income are correlated with __
likelihood of disability.
Emerging Minority Group Trends: Family size and multigenerational families are more evident in ___
minority groups
They have little to no understanding to the US health care system-
immigrants
HC addresses the needs to this specific population if they ___
do not understand
Immigration and Health Care Concerns: Status of immigrants entering the health care system:
In 2014, 13.2% of population were foreign born individuals.
Expected population to double by the year 2065
Immigration and Health Care Concerns: Minimal understanding of the following:
US health care system
Medical practice interventions
Immigration and Health Care Concerns: Communication is an essential component:
Need for an interpreter
Provide materials that are based on health literacy principles
Immigration and Health Care Concerns: Limited understanding of the HC system, medical practice interventions, may stay away from __
health care and become sicker
Determinants of Health and Health care Disparities: Social Determinants of Health (SDOH)-
helps identify vulnerable patients that need the most help. They face social, economic and environmental disadvantages.
Constellation of related factors
Affect a person from preconception to death
EBP indicates that poverty has greatest influence on health status.
Social Determinants of Health (SDOH)-
Patients may have lower
ability to read and write or not at all
Require the greatest assistance or interventions for
racial minorities, people with disabilities, or members of the LGBTQ population
Neighborhood and built environment, Health and health care, Social and community context, Education, Economic stability
Social Determinants of Health (SDOH)-
Healthcare Disparities: Our goal to Identify, define, and recognize vulnerable populations.
“A particular type of health difference that is closely linked with social, economic, or environmental disadvantage.”
Healthcare Disparities: Work toward eliminating by utilizing available resources.
Us dept of health and human services: Goal of Healthy People- program of nation wide health promotion and disease.
Healthcare Disparities: Promotion of health care frameworks-
providing Accessible, culturally and linguistically competent delivery of health care to promote quality of life for all patients
The goal for healthy people is to eliminate ___
health disparity
Can see increased disparities in specific populations, greater obstacles in obtaining HC due to ___
racial or ethnic characteristics
Even though we want to decrease disparities, There has not been any change to ____
access of care or health care disparities
National Standards for Culturally and Linguistically Appropriate Services in Health Care
Set of 15 standards
They provide a blueprint to improve quality of care for diverse populations to eliminate health disparities
Civil Rights Act 1964- support individuals with LEP
LEP- limited English proficiency
Assisting with communication utilizing resources such as interpreters to make sure the pts are understanding the care they receive
Language barriers can decrease quality of care if they __
do not understand
Culture-Related Concepts
4 Basic Characteristics of culture
Terminology
4 Basic Characteristics of culture
Learned, Shared, Adapted, Dynamic
Learned –
Culture is learned from birth through a process of language acquisition and socialization.
Shared-
Shared by all members of the same cultural group.
Adapted-
Adapted to specific conditions that related to environmental and technical factors in the context of available resources.
Dynamic-
Culture Is dynamic. Very hard to define.
Not biologically or genetically determined and subcultures are going to occur when groups function within a larger culture but they break off into smaller cultures based on gender differences, age, occupation, or ethnicity
Ethnicity:
Social group with shared traits
Ethnic identity:
Self-identification with a particular ethnic group
Assimilation:
Process of adopting culture and behaviors of a major culture. Includes pt adopting practices such as dress and diet.
Biculturalism and integration:
Allow for reciprocating and maintaining ethnic identity. Allows patient to be apart of both cultures
Acculturative stress:
Based on the input from the environment include social, interpersonal, and societal factors
Spirituality:
broad encompasses something larger than one’s own existence with a belief in transcendence. Helps individuals to find a purpose and a meaning to life.
Religion:
organized system of beliefs as a shared experience that can assist in meeting one’s individual spiritual needs
Two concepts that can be interrelated but do not have to exist simultaneously
Spirituality and Religion
They help individuals define their feelings and beliefs.
Spirituality and Religion
Cultural interview-
it is very important gathering info about health related beliefs
If a patient is wearing a charm or amulet. Ask __
what is it and what is represents
Disease Causation Theories:
Biomedical or scientific- basis of western medicine
Naturalistic or holistic
Magico religious
Biomedical or scientific- basis of western medicine
Cause and effect that can provide physical and psychological illnesses—e.g., germ theory.
Does state that microorganisms such as bacteria or viruses are responsible for disease
Naturalistic or holistic-
Belief in the forces of nature that there is balance in the universe—e.g., yin/yang theory
yin/yang theory- Yin
Female or negative forces- emptiness darkness and cold.
Cold foods are going to be eaten during hot illness.
yin/yang theory- Yang
Male forces or positive forces that emit warmth and fullness, hot foods are going to be eaten during a cold illness.
Example of Cold diseases:
ear ache, chest cramps, paralysis or GI discomfort, rheumatoid arthritis, or TB.
Example of Hot illness:
abscess, sore throat, rash, and kidney disorders
Magicoreligious-
Supernatural forces dominate resulting in good versus evil—e.g., voodoo or faith healing
Each culture has its own healers- speak in their __
native tongue
Use of alternative, complementary, or traditional therapies based on __
belief system
Hispanic Tongue:
curandero, espiritualista, yerbo, or sabedor
Black Tongue:
Ougan, spiritualist, old lady
American Indian Tongue:
shaman, medicine woman, medicine man
____ states that the healing is not complete unless the body and mind are both healed
The Medicine man
Asian Tongue:
herbalists, acupuncturists, bone setters
Amish Tongue:
braucher
Always maintain cultural sensitivity, offer to call priest of spiritual specialist
If unsure ask
Ask if they had attempted other remedies at home, ask if they ___
have been seen
OTC meds are readily available for patients they might try it before ___
coming to see the doctor
Awareness of beliefs across the life cycle can impact perception of health care delivery and treatments
Developmental Competence
Parenteral and childs perceptions of illness
Consider the patients beliefs
Cultural taboos
Cultural taboos-
Avoided by both children and adults from the religion.
Specific to cultures not consuming pork or caffeine.
Jehovah witness: blood refusal
Providing care to an older adult, assess the role of the family, may not know about health promotion or programs available
Values held by dominant culture influence perception of older adults
Independence, self-reliance, and productivity
Care-dependent versus caregivers- role switch
Culture shock- coming from a different country
Older generation- the ability to care for themselves has ___
changed
Transcultural expression of pain: Remember that Expectations, manifestations, and management of pain are all embedded in a ___
cultural context.
Transcultural expression of pain: Pain is highly personal, depending on cultural learning, the meaning of the situation, and other factors unique to ___
the person.
Transcultural expression of pain: Considers the situation, what is causing the pain which effects how they express the paint, and ___
other unique factors related to pt
Transcultural expression of pain: Culture affects perceives, responds, and ___
manages the pain
Providing care- will see different variations of expression of pain. May turn to their social environment for ___
validation and comparison
Becoming a Culturally Competent Practitioner
Culturally sensitive, appropriate, competent, and cultural care
Culturally sensitive
Caregivers possess basic knowledge and understanding.
Culturally appropriate
Caregivers apply knowledge to improve health outcomes.
Culturally competent
Caregivers apply a universal concept of understanding to all contextual aspects of care.
Cultural care
Provision of health care across cultural boundaries in consideration of context
Care may not always align, ask questions that are not ___
too complex
When touching patient’s, use touch within _____
cultural boundaries
Pace questions through out the ____
assessment
Treat personal items with ____
care and respect
Cultural Self-Assessment: Explore your own personal history to develop cultural sensibility.
Use thoughtful reasoning.
Responsiveness
Discrete interactions
Cultural Self-Assessment: Think about the components of culture that you experience in your own daily life.
Purposely action to gain better understanding to help others
Only when we acknowledge our own values and beliefs are we able to fully help others.
Helps us greater understand and help our patients
When acknowledging values and beliefs we can fully take care of them
Ask about their influences, family traditions, where they are from to ___
gain info
Cultural Assessment: There is no one universally accepted tool that addresses ___
all variables.
Cultural Assessment: Do not apply stereotypes-
listen and learn.
Cultural Assessment: Recommended list of domains of interest that may be included:
Heritage, health practices and communication
Family roles and social orientation, nutrition and pregnancy, birth/childrearing
Spirituality/religion, death, and health providers
To gain a better understanding of our patient
After a pt recognizes a symptom they will seek self treatment- OTC
Cultural Assessment
Spiritual Assessment: Use open-ended questions to start the conversation
“Do you have any religious or spiritual preferences that we can support”?- answers spiritual portion
Spiritual Assessment: Variety of tools available
FICA—Faith, importance/influence, community and address/action
Brief R-COPE—examines patient’s coping mechanisms
Unmet spiritual needs lead to ___
decreased outcomes
Important in gather info regarding our ____
patient
Best chance what the patient perceives their ___
health state to be
First opportunity to gather information about patient’s beliefs, concerns, and perception of their individual health state
Interview Purpose
Allows for compilation of subjective data and awareness of objective data
Interview Purpose
Gather subjective data in the interview
What the patient says includes chest pain, heart burn, itching
Objective data- what we observe through our ___
Physical assessment
Successful Interview Characteristics
Gather, Establish, Teach, Build, Discuss
Gather ___
complete and accurate data about person’s health state including description and chronology of any symptoms.
Establish ___
trust to foster acceptance and allow for data sharing.
Teach ___
the person about their individual health state. Ways the manage health or promote
Build ___
rapport to continue therapeutic relationship.
Discuss ___
health promotion and disease prevention.
Gather info about ___
current health state, when the symptoms start, what are they, when did it change
Contract between you and the client
Interview
The mutual goal of the interview is
optimal health
Process of Communication: Sending
Verbal communication
Nonverbal communication
Verbal communication
Words you speak—vocalization
Tone used in conversation
Nonverbal communication
Body language helps to provide cues which may be correlated with truer feelings.
Recognize importance of unconscious messages that body language portrays
Change in demeanor or posture-
note It
Can be related to be forced to make difficult decision, make sure to educate them
Internal Factors:
Liking others, Empathy, Ability to listen, Self-awareness
Liking others—
using a “genuine” approach
Empathy—
develop an understanding and sensitivity for others feeling’s
Ability to listen—
make sure to use an “active” process
Self-awareness—
be aware of “implicit bias”, own belief systems. Different things as the HC team member to maximize skills
Process of Communication: External Factors
Ensure privacy, Avoid interruptions, Physical environment, Dress, Note-taking, Electronic Health Record (EHR)
Ensure privacy—
aim for “geographic” privacy but ensure “psychological” privacy
Avoid interruptions—
minimize and/or refuse
Physical environment—
“equal status” seating- same level, 4-5 ft apart for comfort and communication
Dress—
appearance and comfort
Note-taking—
keep to a minimum, offer “focused” attention so that it is not a barrier
Electronic Health Record (EHR)-
make sure the computer screen is not in between you and the client
If interviewing the team, can ask parents to leave for a moment
Turn off the TV to
minimize distractions
Techniques of Communication
Introducing the interview, Working phase,
Introducing the interview-
What it is for
Working phase-
Data-gathering phase
Verbal skills include questions to patient and your responses to what is said.
Two types of questions: Open-ended-
Broad range, narrative information. States the topic discussed in general terms. To begin the interview. “How has your health been since the last visit”- allows pt to elaborate
Two types of questions: Closed-
ask for specific information that leads to a forced choice. Yes or No.
Each has a different place and function in interview.
Open and closed ended questions
Verbal Responses: Assisting the Narrative
Facilitation, Silence, Reflection, Empathy, Clarification, Confrontation, Interpretation, Explanation, Summary
Facilitation—
Encourage to share more info
Silence—
Providing directed attentiveness, Paying attention
Reflection—
Echo or help express meaning
Empathy—
Name a feeling and allow for its expression
Clarification—
Wanting to conform info. Can be used if the patient’s word choice is confusing. Can be used to summarize the patients words or to better understand them
Confrontation—
Clarifying inconsistent information
Interpretation—
Making associations in order to identify a cause of conclusion
Explanation—
Inform the person by sharing factual and objective information
Summary—
Provide the conclusion based on verifying the info receives and verified that the interview process is ending.
Ten Traps of Interviewing to avoid
Providing false assurance or reassurance
Giving unwanted advice
Using authority
Using avoidance language
Engaging in distancing
Using professional jargon
Using leading or biased questions
Talking too much
Interrupting
Using why questions
Gives patients a false sense of provided comfort-
false assurance or reassurance
Nonverbal Skills—Congruency
When verbal and nonverbal messages are congruent, the verbal message is reinforced.
Nonverbal Skills— Incongruent
When they are incongruent, nonverbal message is viewed as the truer one as it is under unconscious control.
Make sure the nonverbal and verbal skills are __
matched
Nonverbal Modes of Communication
Physical appearance, Posture, Gestures, Facial expression, Eye contact, Voice, Touch
Physical appearance-
Take note of the image as an initial perception (First impression)
Posture-
Interpretation of body language and how it effects engagement
Gestures-
Can send messages
Facial expression-
Can reflect emotion and culture
Eye contact-
Differ from culture to culture, if able and culturally appropriate maintain eye contact. Be mindful of cultural diversity
Voice-
Aware of the tone, intensity, and rate
Touch-
Use caution when talking about eye contact and touch
Be cautious, interpreting by
age, gender, cultural background, pt past experiences, specific cultural setting,
Ending should be gradual thereby allowing for adequate closure to allow for final expression.
Closing the Interview
No new topics introduced
Closing the Interview
Summary provided as final statement- understand what the patient said
Closing the Interview
Not abrupt or awkward
Closing the Interview
Make sure to give patient the opportunity to include any last input
Closing the Interview
Communicating with Different Ages: Use “Stages of cognitive development” as a guideline to ___
facilitate communication.
Communicating with Different Ages: Consider the ___ and ___ level of the child.
maturity and developmental
Communicating with Different Ages: Consider that a health care crisis can lead to ___ as a common response.
regression