phx fire 601-700 Flashcards
1
Q
- It is the ____________ to practice what we preach, knowing that we will be held to
our own standards. (PG. 39)
A
pFD Way
2
Q
‘602. Cornerstone Five: _________________________ (PG. 40)
A
Be A Responsible Leade
3
Q
- ____________ is a process of positive influence which encourages high
performance and teamwork to make a positive impact on our community and our
Department. (PG. 40)
A
leadership
4
Q
- Leaders _________ and have the vision to facilitate positive change. (PG. 40)
A
Encourage
5
Q
- Leaders live an _________ of the Department member we strive to be. (PG. 40)
A
Example
6
Q
- The Phoenix Fire Department recognizes both formal and informal leaders, earned
leadership and __________ leadership. (PG. 40)
A
Positional
7
Q
- Leaders know that their words and ________ have lasting impact and choose
wisely. (PG. 40)
A
Behavior
8
Q
- Their expectations for themselves and others are ________ and aligned with the
overall expectations of the Department. (PG. 40)
A
Realistic
9
Q
- When the _______ and well-being of our customers and members is at stake, our
responsibility and expectations are clear, as is each individual’s accountability. (PG. 40)
A
safety
10
Q
- If substandard performance or unacceptable behavior is condoned, it will most
likely be repeated. “_________________________”. (PG. 40)
A
D. If You Condone It You Own It
11
Q
- It is the PFD Way to stop ____________, negative, and unprofessional behaviors
and actions whenever they are encountered. (PG. 40)
A
C. Dangerous
12
Q
- We put _______ first, closely followed by professionalism and courtesy. (PG. 40)
A
A. Safety
13
Q
- PFD leaders remind all members, at all ranks, that we are responsible for our
actions in the workplace and that we are accountable for our own conduct AND that of
our __________. (PG. 40)
A
co-workers
14
Q
- When leaders are faced with a problem, they solve the immediate issue, and also
look for ways to ________ the situation in the future. (PG. 40)
A
improve
15
Q
- Not only does this facilitate a solution, it demonstrates to current and future leaders
a positive __________________ approach. (PG. 40)
A
Problem Solving
16
Q
- Leaders review ______________ and evaluate their own effectiveness in
challenging situations. (PG. 40)
A
Lessons Learned
17
Q
- ________ is dynamic and complex, and is viewed as the ability to influence a
person’s behavior or performance without the apparent exertion of force. (PG. 40)
A
Authority
18
Q
- Effective authority is supported with genuine respect by balancing ___________
with performance. (PG. 40)
A
Leadership
19
Q
- Superior leaders are both _______ and able to focus on safety and goals. (PG. 40)
A
humble
20
Q
- They accept responsibility for the missteps of their crew, while giving ________ to
their crew for any recognition. (PG. 40)
A
credit
21
Q
- An important element of leadership is “______________”. (PG. 40)
A
A. Followership
22
Q
- Every leader is a _________ in some other Departmental group, function, or
relationship. (PG. 40
A
follower
23
Q
- __________ followers will not be good leaders. (PG. 40
A
Ineffective
24
Q
- Leaders are agents of mentorship, positive change, personal ________ and
development. (PG. 40)
A
Growth
25
Q
- They are responsible for developing and instructing the next cadre of capable
future leaders that live and practice the _________. (PG. 40)
A
D. PFD Way
26
Q
- Effective leaders embody ___________________. (PG. 41)
A
A. Servant-leadership
27
Q
- They want to pass along information, process and lessons learned, sparing new
members from making mistakes that could cost them their reputation, their career, or
their ______. (PG. 41)
A
life
28
Q
- They encourage training and continuing education so members stay current with
__________________. (PG. 41
A
indudtry change
29
Q
- Cornerstone 6: ______________________________ (PG. 41)
A
The RBO Process And The PFD Way
30
Q
- The partnership of Labor and Management is committed to maintaining and
improving safe _________________ and equipment, superior customer service, and
succession planning for highly skilled employees. (PG. 41)
A
Working Conditions
31
Q
- The Relationships By Objectives process is guided by the principles set forth in the _________. (PG. 41)
A
PFD Way
32
Q
- The Phoenix Fire Department Way is based on the principle that our members are the ____________ of the Department. (PG. 41)
A
Foundation
33
Q
- There is a direct relationship between the quality and professionalism of the Department and the quality and professionalism of our _____________. (PG. 41)
A
Membership
34
Q
- Phoenix Firefighters Association Local 493 represents the _________ of our membership
A
Majority
35
Q
- All members are invited to participate in the design and implementation of the procedure and process that forms the framework of our Department through the ____________________________ (RBO) process. (PG. 41)
A
Relationships By Objective
36
Q
- The RBO process brings Labor and Management together in an open and honest environment to work through issues and challenges, creating effective and fair solutions and reaching agreement without damaging ____________. (PG. 41)
A
Relationships
37
Q
- It is the PFD Way to manage new ideas and changes for the Department through the use of committees that represent both _______ and ____________. (PG. 41)
A
A. Labor And Management
38
Q
- These committee meetings are advertised to all members and always ________. (PG. 41)
A
Open
39
Q
- The Fire Chief and the Union President appoint _________ for each committee. (PG. 41)
A
Co chair
40
Q
- A ___________ committee made up of Management’s executive staff and the Local 493’s executive board oversees the RBO process. (PG. 41)
A
Correlating
41
Q
- Any issues that are unable to be resolved through the normal RBO process are discussed and decided on within the __________ committee. (PG. 41)
A
Agreement
42
Q
- The RBO process is based on the principle that those who are closest to the actual services we provide should be allowed _________________ into the system. (PG. 41)
A
Equitable Input
43
Q
- The process allows room for differing opinions without inviting ___________ or unhealthy politics. (PG. 41)
A
Disrespect
44
Q
- By participating in the RBO process, Department members of every rank and position are vested in and part of the _________. (PG. 41)
A
Outcome
45
Q
- This ensures that the Phoenix Fire Department remains a _______, efficient and effective city department. (PG. 41)
A
Fair
46
Q
- The RBO process only works if we get _________. (PG. 41)
A
Involved
47
Q
- Our experts are the people doing the ______ each day. (PG. 41)
A
Work
48
Q
- Our supervisors communicate information _____ and _______ the chain of command. (PG. 41)
A
Up and down
49
Q
- We are ___________ for all members when we involve ourselves in the RBO process. (PG. 41)
A
Advocates
50
Q
- Labor and Management are not always in initial ___________ on each issue. (PG. 42)
A
Agreement
