Phx Fire 101-200 Flashcards
- ____________ and _____________ are the keys to succeeding in your life and in your career. (PG. 8)
Preparation and education
- Developing yourself ___________, ____________ and _____________ are also very important aspects in your career and life development. (PG. 8)
Physically emotionally and psychologically
- A career in the Fire Service is physically and at times __________ demanding. (PG. 8)
Emotionally
- Members are ____________ to participate in things that enhance not only their physical wellbeing but also to involve yourself in things that enhance your emotional and psychological health. (PG. 8
Encouraged
- When a member is lacking the skills to perform their job well the Department will assist them in bringing their knowledge, skills and abilities up to the ______________. (PG. 8)
Required level
- When a member feels that they need help with emotional and psychological issues the Department will _____________ behind them and provide them with whatever help they need to insure their total wellbeing. (PG. 8)
Attempt to stand
- During our lives there are pitfalls or traps that we can find ourselves in. We have identified four areas where these pitfalls or traps can create problems for not only individuals but the membership and the organization as a whole. Each of these pitfalls has the ability to be good or bad for the Department depending upon how they manifest themselves.The pitfalls are: (PG. 9-11)
Overconfident feedback past practice ego
- While being confident in and of itself can be a good trait especially for a firefighter there is a fine line between being confident and being over-confident and therefore being perceived as arrogant and acting as if you _______________. (PG. 9)
Have arrived
- When we become so over- confident that we feel as though we know everything and don’t need to learn anymore we simply __________. (PG. 9)
Stagnant
- When we do this we can very quickly fall behind the rest of the Fire Service and the
_________________ that has always existed in firefighting. (PG. 9)
Learning Curve
- There are always changes and innovations in any profession. To presume that you
know it all and can do it all is very arrogant and destructive not only to the individual but
to the _____________. (PG. 9)
Department
- Understand that confidence is good but that nobody has arrived and even the most
learned among us can always _____________. (PG. 9)
Learn More
- There is a place in every facet of one’s life for __________. (PG. 9)
Humility
Being humble is also a characteristic that especially _______________ should
have and practice. Humility is the key to tempering confidence and preventing
arrogance. (PG. 9)
New Firefighters
Nobody wants to hear about how much you know about any subject especially
when in doing so you try to place yourself _______________. (PG. 9)
Above Others
Have _____________ in your knowledge, skills and abilities but control that
confidence with humility. Doing so will serve you well in your new career as a firefighter
whether for the City of Phoenix or elsewhere. (PG. 9)
Confidence
- Feedback is a very necessary thing to have. Feedback must be bi-directional
meaning members must not only give feedback but must be willing to receive it as well.
Feedback can be __________, __________, or __________. (PG. 9)
Positive, Neutral Or Negative
___________ feedback is obviously the easiest to give and to receive. (PG. 9)
Positive
Positive feedback is necessary for a person’s self-esteem and emotional well-being
and should be given out _____________. (PG. 9
Liberally
The pitfall with __________ feedback comes when the giver is providing the
positive feedback because they believe it is what the other person or persons want to
hear. Doing this is simply lying to placate someone else and can build resentment within
an organization. (PG. 9)
Positive
Providing feedback should be an exercise in ____________ the Department and
the members. (PG. 9)
Improving
In order for improvement we need the ________ to be told. Remember the
different ways in which feedback is received may depend upon how it is given.
Truth
Remember the different ways in which feedback is received may depend upon how
it is given. Negative feedback or critiquing someone or something must be done with the
idea that those giving the feedback are doing so in a professional manner with the intent
of __________ the outcomes and not to simply berate the other person or their ideas.
Improving
Neutral feedback can give the receiver a sense of apathy on the part of the sender.
There are usually both __________ and/or _________ things that can be pointed out.
Positive And/Or Negative
Doing so and once again telling the truth in a _____________ manner tells the
other person that you care enough to take the time to review what is happening and
respond with constructive ideas to further the efforts.
Professional
. ___________ feedback is usually the most difficult to give and to receive
Negative
When giving negative feedback the sender must again insure that they are
providing that feedback for the right reasons and not simply dismissing the other person
for some _________________. (PG. 10)
Ulterior Motive
_________________ and ___________ should be directed at solving the issues at
hand. If you have no solutions you might want to watch how you provide the negative
feedback lest you become someone who complains but has no answers of your own.
(PG. 10)
Negative Feedback And Critiques
- The bottom line is that everyone must be _________ to any feedback you receive.
Willing
___________ that feedback and making adjustments to what you are doing or how
you are doing it will make you better and when the members are better the organization
gets better.
Accepting
Past ____________ can take on many faces; traditions, cultural past, and prior
treatment to name a few. (PG. 10)
Practices
There are some past practices that we as an organization want to keep like
_________. Traditions in the Fire Service are in many cases very set and firmly
entrenched in the culture.
Traditions
Traditions are usually viewed as good things but, when a tradition comes up
against current issues and rules within society the tradition can get us into ________
Trouble
. Care needs to be taken by any organization to continuously look at what the
________ of the organization is doing. Some past practices should be left in the past.
Just because we’ve always done something did not make it right then and if it was
wrong then it is definitely wrong today. (PG. 10)
Culture
. Changes in the law, acceptable ________________ over the years have caused
necessary changes in the business world, governmental agencies and everywhere in
our society. (PG. 10)
Social Norms
Failure to change with the society we live in and serve will create __________.
(PG. 10
Problems
. ______________ between all areas of the Department allows us to move forward
in a productive and proactive manner. (PG. 10)
Communications
No fire department can keep and live in a _______________. Each is responsible
to the citizens, the elected officials, and the courts. (PG. 10)
Closed Culture
Typically in an organization when a member steps outside of the accepted norms
for behavior they will subsequently suffer some ______________ as a result of the
action. (PG. 10)
Consequence
In the past a major factor in determining the type and severity of the discipline was
“_____________” or how the Department treated similar infractions. As a result of many
factors and changes in society, like those mentioned above, and others like right to
know laws, the internet and social media, the way infractions by members are handled
will and must change. (PG. 10)
Past Practice
Past practices of the Department will become a ______________ in the
determination of what consequences the member will face now and in the future. (PG.
10)
Lesser Factor
Failure to adjust and change in order to reflect the ethical, moral and legal views of
the citizens we serve will lead to future problems, distrust, and a lack of ___________
by those citizens.
Confidence
The citizens we serve must trust our Department and its members or our ability to
serve them will be impaired. Remember the citizens are the _______ who decide at the
polls what they want us to have and the work they want us to do.
Voters
One pitfall that actually ties into the other three pitfalls is ____________.
Over Confidence
Having an ego is, in and of itself, is not bad and in fact is a quality that most good
__________ have. (PG. 11)
Leaders
________ is Latin for the word self, self esteem or self importance. (PG. 11)
. Ego
Having an ego is having self and everyone has an ego because they are
___________. (PG. 11
Human
When someone is said to be egotistical the perception is that they have a higher
view of ___________ than others believe to be the truth.
Themselves
Egos get in our way when they don’t allow us to accept ____________, advice,
orders, assignments or other things from people because we believe that we know
more, are better or more qualified than those giving the direction or instruction. (PG. 11)
Criticism
Egotists are often those who are ___________________ and therefore fall prey to
all of the problems associated with over confidence as described earlier in this
document.
Over Confident
They also have the same problems with __________ feedback and critique of their
performance and those associated problems. (PG. 11)
Accepting
Egos are not just something a person has but ______________ can develop egos
as well.
Organizations
This phenomenon is usually a result of combined self importance by the members
and the __________. (PG. 11)
Leadership
Like over confidence everyone’s and every organization’s egos must be tempered
by a dose of __________. (PG. 11)
Humility
. ____________ one’s self is the easiest way to learn, teach and live within an
organization and a profession. (PG. 11)
Humbling
On November 12th, 2014, ________________________ was selected as Fire
Chief of the Phoenix Fire Department.
Kara Kalkbrenner
The Phoenix Fire Department is a community based organization with nearly
______________ sworn and civilian members.
Two Thousand
We have ___ fire stations throughout the City’s 520 square miles. (PG.
58
Our Department’s primary function is ______________ and _____________
Service, though we provide many other services to the public. (PG. 12)
Fire Protection And Emergency Medical
Together with our _____ regional partners, we have an emergency response
system that represents the second largest fire department in the Country, one of the
best examples of government innovation and efficiency.
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Kara Kalkbrenner as Fire Chief, has vowed to support our Firefighters and civilian
staff in carrying out the Department’s mission to provide ________ and _____________
service to our community on every emergency call.
Rapid And Professional
Kara Kalkbrenner will support the membership and keep them safe by providing
them with the best _______, _________ and __________.
Training, Equipment, And Leadership
Kara Kalkbrenner’s priority is to provide the highest level of fire and life safety
protection to ____________ residents of the City of Phoenix.
1.5 Million
Since the inaugural Strategic Plan was created and implemented in ________, we
have experienced significant changes. A national recession resulted in significant
budget cuts to our Department. We have been forced to operate with fewer resources
while continuing to provide the same excellent service to our customers
2007
We utilized the Department’s _____________________________ process to
develop the 2016 initiatives
Relationships By Objective
. ____________________ groups worked diligently to determine the most critical
concerns facing the Department.
Labor Management
We examined opportunities to manage them successfully and identified six
strategic initiatives to be addressed through Fiscal Year ______________. Work has
already begun on most of the initiatives.
2018/2019
Each of the six Strategic Initiatives was assigned to a labor and management
___________, which is responsible for the overall management of the process.
Ambassador
Each of the strategic planning meetings is open to all members of the Phoenix Fire
Department, ________ and _________.
Sworn And Civilian
170.Our members are optimistic about the future of the Phoenix Fire Department and
our capacity to continue to provide excellent service to the residents of Phoenix. The six
initiatives are:
Comprehensive Training and Development - Technology and Communications - Assess and Prioritize Fire Department Programs and Needs - Management of Human Resources - Analysis and Management of Data - Emergency Service Delivery and Deployment Model
The Phoenix Fire Department is responsible for a wide‐range of __________ in order to maintain and enhance members’ knowledge and skills. (PG. 13)
Training
- The purpose of this initiative is to develop a sustainable method for comprehensive Department training: (PG. 13)
________________________________________
Comprehensive Training and Development
Delivering training has become a challenge due to the __________ of our Department.
size
This is complicated by the substantial geographical size of the City and ___________. (
population
We must identify a method to improve and sustain our training processes, as well as minimize the impact that on‐going training has on our _________________ capabilities. (PG. 13)
Emergency Response
The City of Phoenix has one of the busiest fire departments in the ________________.
united states
- Over the years, the city has grown dramatically and now covers nearly ______ square miles with a population 1.5 million. In addition to this, the needs and demands of our customers have grown to include a wide range of services.
520
The purpose of this initiative is to enhance our ability to serve the residents of Phoenix through the well‐organized application of technological solutions. (PG. 13) _______________________________________.
Technology and Communications
The Phoenix Fire Department is a dynamic organization. We have 2,000 employees, 58 fire stations and hundreds of emergency response _________.
Apparatus
Our Department supports a workforce that is on duty _____ hours a day, seven days a week. We must maintain a constant state of readiness
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In order for this large system to function effectively many critical ___________ and support mechanisms are required.
Programs
The purpose of this initiative is to conduct a comprehensive assessment of all programs and services of our Department. (PG. 13) ______________________________________.
Assess and Prioritize Fire Department Programs and Needs
Firefighting is an inherently ____________ profession.
Dangerous
- The Phoenix Fire Department and the City of Phoenix are committed to the health and safety of our firefighters and _________. (PG. 14)
Safe And Healthy
We place great emphasis on the programs we have in place to keep our members _________ and _________.
Safe And Healthy
The purpose of this initiative is to assess and implement solutions for improvements regarding member health and safety programs, as well as, compliance with nationally recognized safety standards and best‐practices: (PG. 14)
_________________________________________________________.
Management Of Human Resources
The Phoenix Fire Department manages a significant amount of data and a number of important __________.
Statistics
The _________ we manage includes emergency response information, employees, budget needs and program management.
Data
- Managers utilize this data to evaluate employee and program _____________.
Performance
- In addition, this data is vital to demonstrating to City management and our ____________ how effectively our resources are managed. (PG. 14)
Customers
The purpose of this initiative is to improve the systematic examination of the Phoenix Fire Department’s data with an emphasis on statistical analysis and data‐driven decision making: (PG. 14) ________________________________________________________.
Analysis and management of data
Due to the ________ of the Phoenix Fire Department and the complexity of our work the quantity of information is staggering. (PG. 14)
Size
It is critical that we continue to successfully ______________, statistical information, and apply this information throughout our organization. (PG. 14)
Measure Data
The population density and expansive geographical boundaries of Phoenix present serious ___________ for emergency responders.
Challenges
Our minimum response times are set by National Fire Protection Association (NFPA) Standard 1710, which specifies that we must reach an emergency within five minutes of dispatch, _____% percent of the time
90%
A multi‐faceted approach will be needed to address the challenges presented by __________ and __________ in such a large service area.
Dispatch and deployment
In fiscal year 2014‐2015, Phoenix firefighters responded to 186,594 emergency dispatches. The majority of those emergencies were _________ in nature
Medical
The demand for emergency ___________________ has a significant impact on our system. We are struggling with the challenges of ever increasing emergency service demands. (PG. 14)
Medical Services
- The purpose of this initiative is the comprehensive evaluation of the variety of ways that the Department delivers emergency and non‐emergency service to our customers. (PG. 14)
_____________________________________________________
Emergency service delivery and deployment model
- A gas powered saw primarily used for cutting ventilation holes in wooden roofs. These saw are carried on all ladder trucks, ladder tenders and squad companies: (PG. 15)
____________________________.
Chain saw
