phi fire 501-600 Flashcards
1
Q
- Accessing these important resources will not be connected to or endanger a member’s _______________. (PG. 35)
A
Employment
2
Q
- The standards and expectations in this document, although philosophical, are reasonable and aligned with City of Phoenix _____________________ and our own Management Procedures and Standard Operating Procedures. (PG. 35)
A
A. Administrative Regulations
3
Q
- The standards and expectations in this document are the cornerstones from which to view your day-to-day performance, your commitment to the public and your commitment to the ______________. (PG. 35)
A
Department
4
Q
- We face challenges with honesty and __________, becoming stronger through the process. (PG. 35)
A
Integrity
5
Q
- We are committed to making positive change when it mutually benefits the _________ we serve and the Department. (PG. 35)
A
Public
6
Q
- We are a professional fire department that delivers consistent, ________, quick, high-quality emergency response and ancillary services. (PG. 35)
A
Safe
7
Q
- We are expected to be fiscally responsible, diverse, skilled, smart, physically ________, and compassionate. (PG. 35)
A
fit
8
Q
- We are focused on what is in the best interest of providing the highest _________ of service to the public. (PG. 35)
A
Quality
9
Q
- Each individual accepts their responsibilities beginning the day they enter the Department and continuing throughout their career and into ____________. (PG. 35)
A
Retirement
10
Q
- Our philosophy can be summarized in the following statements: The Phoenix Fire Department is committed to providing the ________________ of public safety services for our community. (PG. 36)
A
Highest Level
11
Q
- We protect lives and property through fire suppression, emergency medical and transportation services, disaster management, ________________ and public education. (PG. 36)
A
Fire Prevention
12
Q
- Our members will provide these services in a safe, ____________ manner. (PG. 36)
A
Calculated
13
Q
- This is a living document that stays relevant when reviewed on a regular basis. The PFD Way is founded upon major _________________ that make up the foundation for our philosophy. (PG. 36)
A
Cornerstones
14
Q
- These cornerstones are described in detail and are practiced by all ____________ who have chosen to be part of the Phoenix Fire Department. (PG. 36)
A
members
15
Q
- Cornerstone One: ______________________________ (PG. 36)
A
Make the Commitment
16
Q
- Being a member of the Phoenix Fire Department is a commitment to the public, to the Department, to other departmental members and to the ___________. (PG. 36)
A
PFD Way
17
Q
- The diverse Phoenix Fire Department workforce shares a common desire and commitment to serve our _______________. (PG. 36)
A
. Community
18
Q
- It is our goal to deliver _______, safe, effective emergency response. (PG. 36
A
Fast
19
Q
- We strive for excellence on each ____________________. (PG. 36)
A
Customer Contact
20
Q
- Our customers rely on us to provide exemplary service in the form of emergency medicine and _____________, technical rescue, fire suppression and fire prevention. (PG. 36)
A
Transportation
21
Q
- All who wear a Phoenix Fire Department uniform are held to a high ___________. (PG. 36)
A
Standard
22
Q
- Expectations for behavior and performance are _______________. (PG. 36)
A
Ladders
23
Q
- ____________ work in an inherently dangerous environment and are prepared for the challenge. (PG. 36)
A
firefighters
24
Q
- We care about safety and about _____________. If need be, we put our lives on the line for each other. (PG.
A
each other
25
Q
- We take our _____________ to our community, the City of Phoenix, Local 493 and to the Department seriously. (PG. 36)
A
Commitment
26
Q
- We challenge ourselves to improve our service delivery by asking, “_______________________________?” (PG. 36)
A
How Can We Do Better
27
Q
- We are measured by our daily interactions and ______________. (PG. 36)
A
Performance
28
Q
- We are expected to follow the Phoenix Fire Department Standard of Customer Service: to arrive with a ______________ and deliver fast, safe, professional service. (PG. 36)
A
Positive Attitude
29
Q
- It is the level of service that our customers, both ________ and ________, expect. This applies to every member of every rank, sworn and civilian. (PG. 36)
A
Internal And External
30
Q
- It is the Phoenix Fire Department Way to provide the most realistic, meaningful and up to date __________ possible to our members. (PG. 36)
A
Training
31
Q
- On-going training results in highly skilled ________________ levels. (PG. 36)
A
Performance
32
Q
- Our __________ membership is the most important resource and foundation of the Department. (PG. 37)
A
Diverse
33
Q
- ____________ of any kind is not tolerated in the Phoenix Fire Department. (PG. 37)
A
Prejudice
34
Q
- Everyone, of every position and job function is ____________. (PG. 37)
A
Essential
35
Q
- Our commitment to working as a team in the firehouse, on the fire ground, in your section or battalion, in training, and as part of an RBO committee is the key to the Department’s ____________. (PG. 37)
A
Success
36
Q
- Cornerstone Two: _______________ (PG. 37)
A
Be accountable
37
Q
- ___________ members take responsibility for their success and for the success of the Department. (PG. 37)
A
Accountable
38
Q
- Our members come from a variety of backgrounds, each with a unique set of _____________ and mannerisms. (PG. 37)
A
Experience
39
Q
- _________ and __________ individual and cultural diversity is critical to a department serving a diverse cultural community. (PG. 37)
A
Honoring and respecting
40
Q
- Our members are accepting, _______________ and embrace diversity. (PG. 37)
A
Non judgemental
41
Q
- Our ____________ are considered an asset as long as behavior, appearance and job performance is aligned with our rules, regulations and Departmental culture.
A
Differences
42
Q
- A _____________ does not let individualism become a job distraction. (PG. 37)
A
Professional
43
Q
- Each member is responsible to examine their __________ and activities on and off the job to ensure that the City and the Department is not put in a disadvantaged position because of poor choices or poor judgment. (PG. 37)
A
Behavior
44
Q
- When we become public servants and join the Department, we give up the freedom to behave in an ____________ manner. (PG. 37)
A
Independent
45
Q
- Our _______ in the community can be tarnished by the actions of just one member, and those consequences will be felt by all members. (PG. 37)
A
Regard
46
Q
- Our conduct should be ___________ at all times. (PG. 37)
A
Exemplary
47
Q
- Our reputation and performance in the Department is reinforced by our _________. (PG. 37)
A
Conduct
48
Q
- _________ is earned and begins with respect for yourself and respect for others. (PG. 37
A
Respect
49
Q
- Your reputation is a valuable possession. Guard it and remember that it starts the day you enter the Fire Department and will continue long after your career has ________. (PG. 37)
A
Ended
50
Q
- Ask yourself, “How do I want to be remembered? How did I contribute to and _________ this Department?” (PG. 37)
A
Improve
51
Q
- Cornerstone Three: ___________________ (PG. 37)
A
Be self disciplined
52
Q
- Members who have self-discipline are motivated to make choices that result in a positive outcome and avoid choices that cause a ___________________. (PG. 37)
A
Negative Repercussion
53
Q
- Think back to before you joined the Department. It took _______________ to study and train for the firefighter recruit tests. It took self-discipline to obtain the education and experience necessary for the wide variety of support classifications. (PG. 37)
A
Self discipline
54
Q
- Maintaining a positive, well-balanced approach to your work environment takes a commitment to discipline, preferably _______________. (PG. 38)
A
Self discipline
55
Q
- We are expected to manage our own __________. We are cooperative and open to supervisory directives. (PG. 38)
A
Behaviour
56
Q
- ____________ are expected to identify and correct counterproductive actions, behaviors and issues before they become habitual. (PG. 38)
A
Supervisor
57
Q
- When imposed discipline is necessary, it will be corrective, progressive and ________. (PG. 38)
A
Lawful
58
Q
- Disciplinary action is aligned with Departmental expectations and follows established _____________. (PG. 38)
A
Procedures
59
Q
- Corrective punitive action is only considered for ___________________ or when progressive actions have not been effective. (PG. 38)
A
Serious Violations
60
Q
- It is the PFD Way to employ ______________________________ designed to return a member to positive and productive behavior. (PG. 38)
A
2nd Chance Management
61
Q
- Taking shortcuts to supervisory responsibility in regards to discipline ensures a ________________. (PG. 38)
A
Negative Result
62
Q
- Misconduct or poor performance should be __________ before a solution is developed. (PG 38)
A
Identified
63
Q
- In other words, supervisors will avoid the “_____________________” approach in favor of a standard problem-solving approach to discipline. (PG. 38)
A
Ready – Fire –Aim!
64
Q
- Guidelines describing the union’s role in the disciplinary process are clearly defined in the ___________________________________ and Standard Operating Procedures. (PG. 38)
A
Memorandum Of Understanding
65
Q
- Supervisors are to offer and provide ____________________ whenever requested. (PG. 38)
A
Union Representation
66
Q
- ___________________ does not infer that they agree or disagree with the conduct or behavior. (PG. 38)
A
Union Representation
67
Q
- The union representatives will ensure that Departmental supervisors follow due process and show _______________ when considering disciplinary action. (PG. 38
A
Just cause
68
Q
- All effort is made to keep disciplinary proceedings _____________ to avoid embarrassment to the member and to the Department. (PG. 38)
A
Confidential
69
Q
- At times, media interest in high profile misconduct and the requirements of the ________________________ make it impossible to keep all issues completely confidential. (PG. 38)
A
D. Freedom Of Information Act
70
Q
- The Phoenix Fire Department’s ______________________ is firm. It is absolutely unacceptable for a member to use illegal substances on or off duty. (PG. 38)
A
Substance abuse policy
71
Q
- PHOENIX FIRE DEPARTMENT MEMBERS DON’T DO __________… PERIOD! (PG. 38)
A
DRUGS
72
Q
- Abuse of alcohol, prescription drugs, anabolic steroid, or any other substances will not be ____________. (PG. 38)
A
Tolerated
73
Q
- Unauthorized use, sale, purchase or possession of controlled or illegal substances at any Fire Department worksite is _____________. (PG. 38)
A
Prohibited
74
Q
- Violating policy may result in suspension from duties, with or without pay, and/or ___________. (PG. 38)
A
Dismissal
75
Q
- Self-discipline extends to our lives outside of work, as well as to the virtual world of ______________. (PG. 38)
A
Social media
76
Q
- Social media is a _________ communication and image tool, giving just-in- time information and keeping people connected over vast distances. (PG. 38)
A
Powerful
77
Q
- Phoenix Fire Department members are proud of their ___________ and Department. (PG. 39)
A
Profession
78
Q
- When we identify ourselves as members of the Phoenix Fire Department in a social media profile, that site now becomes an ___________ of the workplace, not solely a personal site. (PG. 39)
A
Extension
79
Q
- It is not the PFD Way to engage in _______________ discussion or brag about unbecoming activities via social media. (PG. 39)
A
Negative Political
80
Q
- Consider if the post will reflect well on the owner and the Department, or if it will be ________________. (PG. 39)
A
Misinterpreted
81
Q
- Be aware of the impact of the social media footprint, as well as the ______________ – both positive and negative. (PG. 39
A
Ripple effect
82
Q
- As members of the Phoenix Fire Department and employees of the City of Phoenix, we have a duty to __________________. (PG. 39)
A
Post responsibility
83
Q
- Cornerstone Four: ______________________ (PG. 39)
A
Be A Good Supervisor
84
Q
- Supervisors clearly understand the ___________, keep staff informed, listen to staff, and acknowledge outstanding performance. They are able to identify when to handle an issue themselves and when to involve their chief for assistance. (PG. 39)
A
Mission
85
Q
- Supervisors of all levels are expected to treat their staff with consideration and _________. (PG. 39)
A
Respect
86
Q
- ____________________ is more effective than punishing negative behavior and performance. (PG. 39)
A
Positive Reinforcement
87
Q
- Unacceptable behavior or ______________ will not be ignored, tolerated or rewarded. (PG. 39)
A
Performance
88
Q
- Misconduct is best managed when it is immediately identified and __________ corrected. (PG. 39)
A
Discreetly
89
Q
- Supervisors encourage ____________, most notably in a fire station environment when crews prepare meals together, exercise, train and critique an incident. (PG. 39)
A
Team work
90
Q
- Supervisors make opportunities for their team to stay connected to each other, to the Department and to our ____________. (PG. 39)
A
Community
91
Q
- Effective supervisors look for opportunities to include members in new programs, explain Departmental culture and policy, and mentor the next ___________ of leaders. (PG. 39)
A
Generation
92
Q
- It is a supervisor’s job to create ___________ employees. (PG. 39)
A
Promoteable
93
Q
- Supervisors are good _________ and are able to hear what someone means as well as what someone says. (PG. 39)
A
Listeners
94
Q
- Supervisors are positive, ethical and refrain from personal ___________ when handling a personnel issue. (PG. 39)
A
Judgement
95
Q
- Effective supervisors keep problems in perspective, address problems at the _______ level, and when possible, turn a negative situation into a positive one. (PG. 39)
A
Proper
96
Q
- Because supervisors are under constant scrutiny, their actions should be above _________. (PG. 39)
A
Reproach
97
Q
- Supervisors who lead by example, who coach and encourage their employees and re- direct behavior before it becomes an issue earn lasting _________ and commitment. (PG. 39)
A
Loyalty
98
Q
- In fact, a point should be made of spending the time necessary to turn ___________ members into star members. (PG. 39)
A
Struggling
99
Q
- Good supervisors set the tone and set attainable _____________. (PG. 39)
A
Standards
100
Q
- True commitment requires _________ to the Department, the Fire Service and to the City of Phoenix through good times and bad. (PG. 35)
A
Loyalty
