Phx Fire 1-100 Flashcards
1
Q
The Phoenix Fire Department is committed to providing the highest level of Public safety services for our community. We protect lives and property through fire suppression, emergency medical and transportation services, disaster management, fire prevention and public education. Our members will Prevent Harm, Survive, and Be Nice! ….. This statement is known as the: (PG. 2)
A
PFDMissionStatement
2
Q
Fill in the blank…..: The Phoenix Fire Department cross-trains its firefighters to provide a full range of fire suppression, ________________ response, technical rescue, aircraft firefighting and rescue as well as emergency medical services including basic and advanced life support and emergency medical transportation. (PG. 2)
A
Hazardous Materials
3
Q
The City of Phoenix is an award-winning city. It is considered one of the best-run cities in the ____________. The Phoenix Fire Department has a national reputation as one of the best fire departments in North America. (PG. 2)
A
NORTH AMERICA
4
Q
This reputation has been earned through years of commitment to focusing our mission on providing the best _______________ possible, a philosophy based on working together and treating each other and the customers we serve with respect.
A
Customer service
5
Q
The Phoenix Fire Department has a model labor management process, and a culture that is open to ________ and improving the Department so that future generations of firefighters may benefit from the hard work of current and past members and continue to make the Department better for those who follow them. (PG. 2)
A
CHANGES
6
Q
- Fill in the blank….: Our Department is one of the finest in the nation. We are safe, well-trained, and professional. We are a diverse organization seeking people who will uphold our high __________ and __________ throughout a long career. (PG. 3)
A
Standards and traditions
7
Q
- A Phoenix Firefighter must possess many critical qualities in order to be successful throughout a long career. It is a unique calling that entails __________, _________, and ________. (PG. 3)
A
Selflessness dedication and skill
8
Q
- The career of a Phoenix Firefighter involves much more than fighting fire. We are a _________________ driven organization. (PG. 3)
A
Customer service
9
Q
- Our goal each day is to __________ respond to and mitigate any possible emergency that may arise. (PG. 3)
A
Safety
10
Q
- We are Firefighters, Paramedics, Hazardous Materials Technicians, Technical Rescue Experts, Airport Emergency Response, and much more. __________ is an integral part of our career.
A
Training
11
Q
It never stops. Our Firefighters are expected to be ________________, constantly striving to improve personally and professionally. (PG. 3)
A
Lifelong learners
12
Q
- The Department has outlined five of the most important focus areas for a Phoenix Firefighter. They Are: (PG. 3)
A
Safety, Professionalism, Team Work, Respect, Personal Development
13
Q
The Phoenix Fire Department and the City of Phoenix believe that the members of the Department are the ___________________. (PG. 4)
A
Keys it’s success
14
Q
What are the five objectives for the members to ascribe to in their personal and professional lives?
A
Safety,Professionalism,TeamWork,Respect,PersonalDevelopment
15
Q
__________ is a very high priority in the Phoenix Fire Department. Firefighting can be a very dangerous profession
A
Safety
16
Q
The Phoenix Fire Department has been a leader in safety for over ____ years.
A
37
17
Q
The ___________________ that are in place have been developed over many years and are continuously refined as new lessons are learned, new technologies and issues arise, and safer more efficient ways of providing services are developed
A
Standard operating procedures
18
Q
- All of the Department’s SOPs are ________ documents and are revised on an on- going basis
A
Living
19
Q
- These SOPs are designed with not only the how, when, where and whys of the work we do but each one is framed around the ________ of our members as well as the public we serve.
A
Safety
20
Q
- A major component of our SOPs is the ___________________________. (PG. 4)
A
Safety guidelines
21
Q
The Risk Management Plan should be applied to each and every incident we encounter throughout our careers. This plan is in place to provide as _________ an environment for our members as possible.
A
Safe
22
Q
What is the first line of the Risk Management Plan?
A
We will begin each response under the assumption that within the incident there are
savable lives and property
23
Q
What is the second line of the Risk Management Plan
A
We will risk our lives a lot in a calculated manner to save savable lives.
24
Q
- What is the third line of the Risk Management Plan?
A
We will risk our lives a little in a calculated manner to save savable property.
25
What is the fourth line of the Risk Management Plan? (
We will not risk anything for lives and property that are already lost.
26
Every major incident we respond to is ___________ to determine if and how we can perform better in the future.
Critiqued
26
Critiques may range from individual one-on-one talks between crew members to formal critiques where any and all members of the Department attend and _________ of the critique are distributed to the entire membership for review.
DVDs
27
At times these critiques are even ________ with other Departments both here in the Valley and around the country.
Shared
28
29. The Department supplies the members with the very best ______________ and ___________ available to significantly increase the odds that everyone will get to go home healthy and happy after their shift. (PG. 5)
Safety equipment and training
29
30. Each member is responsible to utilize the equipment, SOPs, training and common sense to insure their safety and the wellbeing of the ____________ and the public we serve. (PG. 5)
Other members
30
31. _______________ should be on display at all times while working for the Phoenix Fire Department.
Professionalism
31
32. Looking professional means that each member is wearing the appropriate ____________ for the task at hand and is prepared for each and every possible incident to which you may be dispatched. (PG. 5)
Uniforms
32
33. Uniforms should be clean, not _______ or ________ and each member of the crew should be dressed professionally. This would include wearing the appropriate uniform around the station, while shopping and while training
Faded or torn
33
34. Members should only wear ___________ uniform items. (PG. 5)
Approved
34
35. Wearing the appropriate uniform not only displays professionalism but in many cases provides a ______________ for the members. (PG. 5)
Layer of safety
35
36. Apparatus should be ________ and ________ for in a professional manner and to professional standards. (PG. 5)
Driven and cared
36
The apparatus we drive and operate are very large and loud with the sirens and horns. Having an accident with these rigs can cause significant damage and ________.
Injury
37
38. Members must understand how to drive _____________ at all times. (PG. 5)
Professionally
38
39. It is difficult to ________ others if having an accident causes you to become part of the problem. (PG. 5)
Help
39
These apparatus are very expensive and taxpayers should expect that we will care for them in a professional manner so as to reduce the number of breakdowns and increase the __________ of the trucks.
Longevity
40
41. The equipment we utilize around the station and that is carried on the apparatus must be ____________ and _________ for in a professional manner.
Maintained and cared
41
It has been said that a professional is only as good as his/her __________. (PG. 5)
Tools
42
Failure to _______ for your tools not only means that they may not work correctly or at all when the time comes to use them but in the case of the Fire Department the failure of these tools can mean loss of property and even lives
Care
43
44. Additionally this equipment is expensive and much like the apparatus the ___________ has expectations as to its care. (PG. 5)
Tax payer
44
45. Every call we respond on is ____________ to the person who called for help. (PG.
Important
45
As members of the Department we must understand that we are called upon to respond to a wide variety of incidents varying in ________ from structure fires, cardiac arrest, drowning, technical rescue, hazardous materials, and difficulty breathing to minor cuts and bruises, social issues, alarm malfunctions and lift assists. (PG. 5)
Severity
46
47. Each call should be treated as if it were significant at the time and the best possible _________________ should be provided by the crews on each and every call for service.
Customer care
47
48. Our professionalism is on display every time we respond to deal with someone’s emergency. Members should never allow a customer to be treated in a ______________ because the crew believes the emergency to be insignificant. (PG. 5)
Lesser fashion
48
A true _____________ is professional every time and everywhere (PG. 6)
Professional
49
50. People look to professionals to be the best at _________________. Do your best and be a true professional. (PG. 6)
What they do
50
51. Each member of the Department is significant part of a larger team. In the Fire Service rarely, if ever, does anyone work __________________ of the other members of the Department. (PG. 6)
Completely independent
51
Engine, ladder and squad companies have crews of ______ members.
4-5
52
Rescue companies and Battalion vehicles work in crews of _______. (PG. 6
2
53
When a customer calls for service and the Department responds to their emergency we do so as a _________. (PG. 6)
Team
54
Sometimes the problem can be solved with a single __________ and sometimes it requires several companies depending on the size of the problem. (PG. 6)
Unit
55
56. Like a sports team, each member of the team needs to take personal responsibility to increase their __________, _________ and __________. Doing so increases the strength of the team as a whole and provides for better outcomes when the team is called to action. (PG. 6)
Knowledge skills and ability
56
57. There are times when individuals and crews are called to the scene of larger incidents like a _________________. (PG.
Structure fire
57
These smaller teams or crews must then ______________________ into a now larger team to accomplish the goals of the Department when dealing with these larger incidents. (PG. 6)
Seamlessly integrate
58
. Each crew is encouraged to do the things necessary to increase crew continuity and skill levels. The things that crews can do to accomplish this may be as simple as eating lunch and dinner together, shopping as a crew, and doing _________________ as a crew. (PG. 6)
Physical training
59
60. Relaxing and watching TV together can also increase their ___________ and __________ as a team. (PG. 6)
Conitunity and bonding
60
61. It is important for crews to come together to ______, ________ and ________ their work skills. (PG. 6)
Learn train and practice
61
This action not only helps with crew bonding and continuity but also increases their skill sets so they can perform at a ________________ when called upon by the public we serve. (PG. 6
Higher level
62
63. The members of the Department must also realize that there are other members who don’t work as firefighters in _____________ who are just as important to the team’s success. (PG. 6)
Operations
63
64. Although these members don’t respond to calls for service by the public they are ___________ to the Operations Section and their ability to do their job. (PG
Essential
64
65. Everyone who is a member of the Department has a role to play on the team and every role is important to the overall ___________ of the Department. (PG. 6)
Success
65
66. Most people think of _________ as relating to one’s view of another person. While respect can be given towards another person the definition and application of respect can be expanded much further. (PG. 7)
Respect
66
67. There is little that can destroy an organization faster than the _________ that arise from within. (PG. 7)
Issues
67
68. People make judgments and develop ____________ about other people from the time they first meet them. (PG. 7)
Perceptions
68
69. Sometimes these judgments and perceptions are developed without ever being directly exposed to the other person and are based upon _________, _________ and __________. (PG. 7)
Rumor stories and other factors
69
70. Prejudgment and unsubstantiated perceptions of other people should be avoided and will only contribute to ___________ the organization. (PG. 7)
Issues
70
71. Another way to say this is that rumors hurt not only the person but the ___________ as a whole and should be controlled and stopped when and where they get started. (PG. 7)
Department
71
72. We as a Department must respect each other and our __________ backgrounds that we bring to the Department. (PG. 7)
Diverse
72
73. As explained later in this booklet, diversity should create __________ and not be used to tear others down. (PG 7.)
Strength
73
74. The harassment and tearing down of others will not be ___________ on our Department. (PG. 7)
Tolerate
74
75. Every person has strengths that we should utilize for the ___________ of this Department. (PG. 7)
Betterment
75
. As a new member entering this organization it is important to remember that respect, by human nature, is not something that is __________________. (PG. 7)
Automatically given
76
Respect is earned and you must understand that you begin to build your __________ and earn respect starting day one. (PG. 7)
Reputation
77
78. Your reputation and the respect you have earned are valuable assets. ____________________. (PG. 7)
Guard them well
78
_____________ must also extend to the apparatus, equipment and facilities we have been entrusted with by the public to perform our work. (PG. 7)
Respect
79
The facilities that the taxpayers provide for us run into the _________ of dollars to build, maintain and repair. It is every member’s responsibility to care for these facilities and take pride in ownership. (PG. 7)
Millions
80
The stations are designed and built to last a minimum of _____ years. (PG. 7)
75
81
82. Members should clean and maintain these facilities as though they were their _________________. (PG. 7)
Owns homes
82
83. The equipment we use in the Fire Service is very specialized and therefore typically _________________. (PG. 7)
Expensive
83
84. Members should not only know the operation of all of this equipment but take _________ in caring for it as well. (PG. 7)
Pride
84
85. In the past the City had the resources to replace our ______________ on a fairly regular basis. When there are economic downturns there is little money to continue on that road. That being said, it is incumbent on the members to take care of what we have. Just like your own car the better you care for and maintain it the longer the car will last. (PG. 7)
Apparatus
85
86. We also need to respect all that we have in this Department. This includes not only the ______________ as described above but the traditions, leadership, the Relationships by objectives (RBO) process, the relationships, and the services we provide. (PG. 7)
Physical items
86
87. The Department began by only providing firefighting and over the years we have developed into a Department that not only fights fires but _________________, provides emergency medical services, hazardous materials response, technical rescue, homeland security, urban search and rescue, public education, crisis response, aircraft fire rescue and more. What else will the future will bring? (PG. 7)
Control burns
87
88. Phoenix Fire Department members wear many hats as we respond to a wide variety of emergencies and other calls for assistance. So, it becomes important for each member and the Department as a whole to continuously increase our _______________ and skill levels. (PG. 8)
Knowledge based
88
89. In our society ________________________ typically refers to furthering your formal education. While that is part of the process of developing it is not the full extent of the meaning. (PG. 8
Personal development
89
90. __________________ is and should always be encouraged within the Department. No matter your age, background, time on the Department, or past education you can always learn something by attending classes and continuing your education. (PG. 8)
Formal education
90
91. The person who stops ___________ has learned to stop. (PG. 8)
Learning
91
92. Many Departments around the country have requirements in place whereby in order to take _______________ the candidate must already possess a degree in Fire Science. The Phoenix Fire Department does not currently require this but may in the future. (PG. 8)
Promotional exams
92
93. Currently the City also provides employees with _____________________ for college classes the employee takes. Using this tremendous benefit to achieve your goals of higher education makes all the sense in the world. Using this tremendous benefit to achieve your goals of higher education makes all the sense in the world. (PG. 8)
Tuition reimbursement
93
94. Taking classes, attending __________ and _________ are other ways to develop yourself, learn new things and hone your skills. (PG. 8)
Training and drills
94
95. Within the Department many of these training sessions are ______________ to insure that the members keep their skill sets and therefore increase the knowledge, skills and abilities of the Department as a whole. (PG. 8)
Mandatory
95
96. There are also classes and training within the Department and the City that are ____________ and are given on an ongoing basis. (PG. 8)
Voluntary
96
97. While not all of this education is mandatory members are always encouraged to seek out any and all opportunities to ___________________. (PG. 8)
Better themselves
97
98. Preparing for and participating in ____________________ is another excellent way to increase your personal development. (PG. 8)
Promotional opportunities
98
99. Preparing for these opportunities will require many hours of self-study and the taking of college level courses to be able to ____________ for the promotions. (PG. 8)
Compete
99
100. ______________ for promotions in the Department is stiff of course many of you know this from your attempts in this process to be hired as a firefighter with the City of Phoenix. (PG. 8)
completion
