Pharmacy procedures: Dispensing Errors Flashcards
1
Q
What is a ‘near miss’?
A
When the error is identified and corrected before it reaches the patient
2
Q
What is a dispensing error?
A
When an error actually reaches a patient. Patient safety is compromised. Pharmacist could face criminal prosecution or fitness to practice, subject to disciplinary action from NHS and can be sued by patient
3
Q
What is the professional duty of candour?
A
Must be open and honest with patients. Apologise and offer appropriate remedy or support. Needs to explain short and long term effects of what happened.
4
Q
What happens if the complaint is taken further?
A
GPhC determine if the error is serious enough to require FitP meeting
5
Q
What criteria is checked for a FitP investigation?
A
- moderate or severe harm which was avoidable
- deliberate attempt to cause harm
- failure to act when necessary to protect safety of patient
- unsafe working practices
- pharmacist unsafe to work safely
