pharmacy procedures Flashcards
1
Q
what are standard operating procedures (SOPs)?
A
written instructions describing how a routine task is to be carried out
2
Q
when were SOPs introduced in pharmacies?
A
since 2005
3
Q
what are the benefits of SOPs?
A
- standardisation towards specific outcome
- maintain consistency
- improve quality assurance and safety
- saves time and training needs
4
Q
who is accountable for the use of SOPs?
A
pharmacist responsible but can delegate - SOP details who it can be delegated to
5
Q
when do dispensing errors commonly occur?
A
- in selection, labelling and bagging
- misreading Rxs (similar drug names and packaging)
6
Q
4 steps to handling a dispensing error?
A
- take steps to let the patient know
- make things right
- offer an apology
- let colleagues involved in the error know
7
Q
how to reduce the risk of error?
A
SOPs - process for accuracy check
reporting - error log, investigate factors
culture - just culture, no blame
8
Q
the key principles of error?
A
1 patient safety
2 deliberate harm - unacceptable risk not tolerated
3 HCP candid and learning from incidents
4 ensure concerns will be raised
9
Q
A
