Peyton Owens (med overdose)

Question 1

What happened?

Answer 1

18 mth old Blake got Tylenol when cat knocked it off counter. In ER find out IV meds were overdosed too

Question 2

Feelings

Answer 2

Tired & angry at self initially. Hypervigilant about Blake’s care. More upset & take out anger on MD about how “unacceptable” care has been. Teary-eyed when told about error. Head in hands to cry or move head back/forth in disbelief. If unhelpful stop eye contact & disengage

Question 3

Move along phrase if apology

Answer 3

I appreciate you apologizing. I just want Blake to be okay.

Question 4

Move along phrase if no apology

Answer 4

How can you assure me this won’t happen again?