Morgan Smith (med error) Flashcards
1
Q
When initially in hospital & why?
A
7 days ago for diverticulitis
2
Q
What happened?
A
I’m confused, I was put in ICU after vomiting blood
3
Q
How react to explanation of error?
A
Move from confused to upset that the error happened
4
Q
Move along phrase if they apologize
A
I appreciate the apology. I know mistakes can happen, but this has just been such a scary and painful ordeal. I hope no one else has to go through something like this because of a preventable error
5
Q
Move along phrase if they do not apologize
A
How can I trust that something like this won’t happen again?