Morgan Smith (med error) Flashcards

1
Q

When initially in hospital & why?

A

7 days ago for diverticulitis

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2
Q

What happened?

A

I’m confused, I was put in ICU after vomiting blood

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3
Q

How react to explanation of error?

A

Move from confused to upset that the error happened

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4
Q

Move along phrase if they apologize

A

I appreciate the apology. I know mistakes can happen, but this has just been such a scary and painful ordeal. I hope no one else has to go through something like this because of a preventable error

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5
Q

Move along phrase if they do not apologize

A

How can I trust that something like this won’t happen again?

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