Personnel

Question 1

This is the greatest asset of a laboratory, critical to quality, partners of public health, and qualified professionals.

Answer 1

Laboratory Staff

Question 2

These are what motivates an employee.

Answer 2

Praise, recognition, bonuses, benefits, flexible times.

Question 3

This document states that “Laboratory Management shall have job descriptions that define qualifications and duties of personnel.”

Answer 3

ISO 15189:2007

Question 4

True or False: A qualified employee must undergo orientation and training in order to be recognized.

Answer 4

True

Question 5

This is the task a qualified employee must undergo if they must fail the competency assessment.

Answer 5

Retraining

Question 6

This competency assessment methods involves the use of checklists.

Answer 6

Direct Observation

Question 7

This competency assessment method involves the use of records, re-testing, and case studies.

Answer 7

Indirect Observation

Question 8

This is described as a management responsibility that is reviewed annually and modified when necessary.

Answer 8

Policies

Question 9

This asks the questions who will conduct an assessment, what will be accessed, and when will the assessment occur.

Answer 9

Processes

Question 10

This makes use of standard forms, is often dated, and is kept confidential.

Answer 10

Competency Assessment Documentation

Question 11

These are two (2) aspects that laboratory staff must undergo.

Answer 11

Training and Continuing Education

Question 12

These are the seven (2) performance appraisals for laboratory staff.

Answer 12

Competencies, policy adherence, observation to safety, communication, customer service, punctuality, and professional behavior.

Question 13

This is described as formal, regular, constructive, objective, complete, fair, and documented.

Answer 13

Performance Appraisal Meetings

Question 14

These are the contents that makes up personnel records.

Answer 14

Performance appraisal, competency assessment, and training records.