Personal Status Flashcards
Which of the following is a trait that effective leaders demonstrate? Unapproachable Open-minded Resistant to change Judgmental
Open-minded
What is a good way to start meetings? Start on time Review the agenda Clarify the roles Welcome attendees All of the above
Start on time, review the agenda, clarify the roles, welcome attendees (All the above)
When is it appropriate to give hurtful criticism about a teammate's opinion? Only in team meetings Only in a private setting Only behind the teammate’s back Never
Never
David is a shy person and does not communicate well in large group settings. Should he give up his career goal of working in the medical field?
Yes, because group communication is essential for health care workers.
No, because group communication is not needed in the medical field.
No, because group communication skills can be developed through hard work and dedication.
No, because group communication skills can be developed through hard work and dedication.
Which type of team role increases productivity and strengthens interpersonal relationships?
Maintenance roles
Task roles
Self-centered roles
Maintenance roles
Which type of team role is required for completing a task?
Task roles
Self-centered roles
Maintenance roles
Task roles
Why is it important for health care workers to have frequent conferences?
To keep all team members aware of a patient’s status
To outline the duties of each team member
To establish goals
All of the above
To keep all team members aware of a patient’s status; to outline the duties of each team member; to establish goals (All the above)
Recognizing oneself as part of a whole and working toward a common purpose is called what? Education Respect Communication Team identity
Team identity
Conflict resolution strategies that use a more positive approach require \_\_\_\_\_. Stubbornness Compromise Criticism Superiority
Compromise
In the hospital setting, every health care worker is a member of a ____.
Team
Club
Union
Team
As a team leader, why should you avoid negative attitudes?
They can be destructive and prevent the team from achieving goals.
They make you appear as an autocratic leader.
They keep you and team members from being friends.
They can make the work day seem long.
They can be destructive and prevent the team from achieving goals.
What is a step you can take to manage meeting time? Don't allow anyone else to speak. Ignore the meeting agenda Ask for help managing time All of the above
Ask for help managing time
Which type of leader is typically the most successful?
Autocratic
Democratic
Laissez-faire
Democratic
Which type of team role is negative and can hinder team progress?
Maintenance roles
Self-centered roles
Task roles
Self-centered roles
Which of the following is an example of enthusiasm? Criticizing a co-worker Encouraging the team Being late for work Being open to new ideas
Encouraging the team
You have answered 1 of 15 questions.
Question # 2
Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does the right thing by recording the actual time that he arrived at the facility. Which trait does he demonstrate? Honesty Respect Flexibility Enthusiasm
Honesty
Which of the following is NOT a way that regular physical activity affects the body? Develops muscle tone Maintains circulation Improves emotional well-being Adds tension
Adds tension
Which of the following items demonstrates flexibility? Learning a new method Using an old procedure Ignoring medical advancements Refusing to try something new
Learning a new method
What is NOT an important part of being a good communicator? Speaking clearly Being accurate Listening attentively Being persuasive
Being persuasive
How should health care workers behave during interactions with patients and co-workers? Disrespectfully Opinionated Professionally Judgmentally
Professionally
Which of the following demonstrates responsibility? Taking extended lunch breaks Procrastinating Admitting to a mistake Lying about an error
Admitting to a mistake
When is it acceptable to criticize cultural or religious beliefs in the workplace?
When the beliefs conflict with your personal beliefs
When you criticize the person behind their back
It is never acceptable to criticize cultural or religious differences.
If it is just a coworker and you having a short chuckle
It is never acceptable to criticize cultural or religious differences.
How should health care workers keep their fingernails? Short and rounded Long and pointed Short and polished, or artificial nails There is no rule about fingernails.
Short and rounded
When is it acceptable to be dishonest in a health care facility? When it benefits the health care worker When it benefits the patient When it benefits the supervisor It is never acceptable to be dishonest.
It is never acceptable to be dishonest.
In what way can a health care worker demonstrate commitment?
By reminding a co-worker that they have to finish a task
By getting to work late every day
By staying late to help a co-worker finish a difficult task
By performing a task half-heartedly
By staying late to help a co-worker finish a difficult task
Which of the following personal hygiene products is appropriate for health care workers? Scented lotion Strong perfume Deodorant All of the above
Deodorant
Natalie is a medical secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule? Enthusiasm Honesty Flexibility Responsibility
Flexibility
Which of the following is the best description of how health care workers should dress?
Extreme clothing styles and bright colors
Neat, casual business wear
Any type of clothing that is comfortable
Clean, well-fitting clothes that are appropriate for specific jobs
Clean, well-fitting clothes that are appropriate for specific jobs
Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?
Comply with the rule and wear appropriate shoes.
Quit her job.
Start a petition to change this rule.
Wear shoes of any color she desires.
Comply with the rule and wear appropriate shoes.
What is the first step in the problem solving method? Make a plan. Evaluate the result. Identify the problem. Name possible solutions.
Identify the problem.
The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?
Is this the best solution for me?
Is this the best solution for the management?
Is this the best solution for the entire team?
Is this the best solution for the entire team?
Problem solving is the ability to analyze a situation by looking at \_\_\_\_. The insignificant details The big picture The obvious answer The problem
The big picture
Why is the evaluation step an important part of the problem solving method?
To determine whether the solution was successful or if another solution would have worked better
To prove to others that your decision was correct
To prevent the problem from happening again
All of the above
To determine whether the solution was successful or if another solution would have worked better
Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?
Repeat the unsuccessful strategy.
Give up and let someone else fix the problem.
Evaluate the results and create a new solution.
Evaluate the results and create a new solution.
When solving a problem in a group situation, which of the following traits should be demonstrated? Independence Inflexibility Compromise Stubbornness
Compromise
What should a health care worker do if the solution to a problem requires a task that is outside of the scope of practice? Ask a co-worker for help. Perform the task anyway. Abandon the task. Consult the supervisor.
Consult the supervisor.
Which of the following is an example of a time management tool? Fax machine Calculator Notebook Daily planner
Daily planner
What should a health care worker do if a goal fails to be accomplished?
Become frustrated and quit the job.
Evaluate the goal and determine the reason for failure.
Ignore the failure and move on to another goal.
Evaluate the goal and determine the reason for failure.
Which of the following is true?
You can learn from failures.
Your supervisor will always take time to recognize your achievements.
You should plan to do difficult tasks during your least productive hours.
You should initially plan your schedule assuming that everything will go as planned.
You can learn from failures.
Why is it helpful to write down a goal?
To make it seem real and attainable
To make yourself legally obligated to complete it
To make it public knowledge
To make it seem real and attainable
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks.
Do not schedule any breaks.
Plan personal business during the work day.
All of the above
Prioritize tasks.
