Personal Status Flashcards

1
Q
Which of the following is a trait that effective leaders demonstrate?
 Unapproachable
 Open-minded
 Resistant to change
 Judgmental
A

Open-minded

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2
Q
What is a good way to start meetings?
 Start on time
 Review the agenda
 Clarify the roles
 Welcome attendees
 All of the above
A

Start on time, review the agenda, clarify the roles, welcome attendees (All the above)

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3
Q
When is it appropriate to give hurtful criticism about a teammate's opinion?
 Only in team meetings
 Only in a private setting
 Only behind the teammate’s back
 Never
A

Never

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4
Q

David is a shy person and does not communicate well in large group settings. Should he give up his career goal of working in the medical field?
Yes, because group communication is essential for health care workers.
No, because group communication is not needed in the medical field.
No, because group communication skills can be developed through hard work and dedication.

A

No, because group communication skills can be developed through hard work and dedication.

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5
Q

Which type of team role increases productivity and strengthens interpersonal relationships?
Maintenance roles
Task roles
Self-centered roles

A

Maintenance roles

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6
Q

Which type of team role is required for completing a task?
Task roles
Self-centered roles
Maintenance roles

A

Task roles

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7
Q

Why is it important for health care workers to have frequent conferences?
To keep all team members aware of a patient’s status
To outline the duties of each team member
To establish goals
All of the above

A

To keep all team members aware of a patient’s status; to outline the duties of each team member; to establish goals (All the above)

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8
Q
Recognizing oneself as part of a whole and working toward a common purpose is called what?
 Education
 Respect
 Communication
 Team identity
A

Team identity

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9
Q
Conflict resolution strategies that use a more positive approach require \_\_\_\_\_.
 Stubbornness
 Compromise
 Criticism
 Superiority
A

Compromise

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10
Q

In the hospital setting, every health care worker is a member of a ____.
Team
Club
Union

A

Team

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11
Q

As a team leader, why should you avoid negative attitudes?
They can be destructive and prevent the team from achieving goals.
They make you appear as an autocratic leader.
They keep you and team members from being friends.
They can make the work day seem long.

A

They can be destructive and prevent the team from achieving goals.

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12
Q
What is a step you can take to manage meeting time?
 Don't allow anyone else to speak.
 Ignore the meeting agenda
 Ask for help managing time
 All of the above
A

Ask for help managing time

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13
Q

Which type of leader is typically the most successful?
Autocratic
Democratic
Laissez-faire

A

Democratic

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14
Q

Which type of team role is negative and can hinder team progress?
Maintenance roles
Self-centered roles
Task roles

A

Self-centered roles

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15
Q
Which of the following is an example of enthusiasm?
 Criticizing a co-worker
 Encouraging the team
 Being late for work
 Being open to new ideas
A

Encouraging the team

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16
Q

You have answered 1 of 15 questions.
Question # 2

Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does the right thing by recording the actual time that he arrived at the facility. Which trait does he demonstrate?
 Honesty
 Respect
 Flexibility
 Enthusiasm
A

Honesty

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17
Q
Which of the following is NOT a way that regular physical activity affects the body?
 Develops muscle tone
 Maintains circulation
 Improves emotional well-being
 Adds tension
A

Adds tension

18
Q
Which of the following items demonstrates flexibility?
 Learning a new method
 Using an old procedure
 Ignoring medical advancements
 Refusing to try something new
A

Learning a new method

19
Q
What is NOT an important part of being a good communicator?
 Speaking clearly
 Being accurate
 Listening attentively
 Being persuasive
A

Being persuasive

20
Q
How should health care workers behave during interactions with patients and co-workers?
 Disrespectfully
 Opinionated
 Professionally
 Judgmentally
A

Professionally

21
Q
Which of the following demonstrates responsibility?
 Taking extended lunch breaks
 Procrastinating
 Admitting to a mistake
 Lying about an error
A

Admitting to a mistake

22
Q

When is it acceptable to criticize cultural or religious beliefs in the workplace?
When the beliefs conflict with your personal beliefs
When you criticize the person behind their back
It is never acceptable to criticize cultural or religious differences.
If it is just a coworker and you having a short chuckle

A

It is never acceptable to criticize cultural or religious differences.

23
Q
How should health care workers keep their fingernails?
 Short and rounded
 Long and pointed
 Short and polished, or artificial nails
 There is no rule about fingernails.
A

Short and rounded

24
Q
When is it acceptable to be dishonest in a health care facility?
 When it benefits the health care worker
 When it benefits the patient
 When it benefits the supervisor
 It is never acceptable to be dishonest.
A

It is never acceptable to be dishonest.

25
Q

In what way can a health care worker demonstrate commitment?
By reminding a co-worker that they have to finish a task
By getting to work late every day
By staying late to help a co-worker finish a difficult task
By performing a task half-heartedly

A

By staying late to help a co-worker finish a difficult task

26
Q
Which of the following personal hygiene products is appropriate for health care workers?
 Scented lotion
 Strong perfume
 Deodorant
 All of the above
A

Deodorant

27
Q
Natalie is a medical secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?
 Enthusiasm
 Honesty
 Flexibility
 Responsibility
A

Flexibility

28
Q

Which of the following is the best description of how health care workers should dress?
Extreme clothing styles and bright colors
Neat, casual business wear
Any type of clothing that is comfortable
Clean, well-fitting clothes that are appropriate for specific jobs

A

Clean, well-fitting clothes that are appropriate for specific jobs

29
Q

Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?
Comply with the rule and wear appropriate shoes.
Quit her job.
Start a petition to change this rule.
Wear shoes of any color she desires.

A

Comply with the rule and wear appropriate shoes.

30
Q
What is the first step in the problem solving method?
 Make a plan.
 Evaluate the result.
 Identify the problem.
 Name possible solutions.
A

Identify the problem.

31
Q

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?
Is this the best solution for me?
Is this the best solution for the management?
Is this the best solution for the entire team?

A

Is this the best solution for the entire team?

32
Q
Problem solving is the ability to analyze a situation by looking at \_\_\_\_.
 The insignificant details
 The big picture
 The obvious answer
 The problem
A

The big picture

33
Q

Why is the evaluation step an important part of the problem solving method?
To determine whether the solution was successful or if another solution would have worked better
To prove to others that your decision was correct
To prevent the problem from happening again
All of the above

A

To determine whether the solution was successful or if another solution would have worked better

34
Q

Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?
Repeat the unsuccessful strategy.
Give up and let someone else fix the problem.
Evaluate the results and create a new solution.

A

Evaluate the results and create a new solution.

35
Q
When solving a problem in a group situation, which of the following traits should be demonstrated?
 Independence
 Inflexibility
 Compromise
 Stubbornness
A

Compromise

36
Q
What should a health care worker do if the solution to a problem requires a task that is outside of the scope of practice?
 Ask a co-worker for help.
 Perform the task anyway.
 Abandon the task.
 Consult the supervisor.
A

Consult the supervisor.

37
Q
Which of the following is an example of a time management tool?
 Fax machine
 Calculator
 Notebook
 Daily planner
A

Daily planner

38
Q

What should a health care worker do if a goal fails to be accomplished?
Become frustrated and quit the job.
Evaluate the goal and determine the reason for failure.
Ignore the failure and move on to another goal.

A

Evaluate the goal and determine the reason for failure.

39
Q

Which of the following is true?
You can learn from failures.
Your supervisor will always take time to recognize your achievements.
You should plan to do difficult tasks during your least productive hours.
You should initially plan your schedule assuming that everything will go as planned.

A

You can learn from failures.

40
Q

Why is it helpful to write down a goal?
To make it seem real and attainable
To make yourself legally obligated to complete it
To make it public knowledge

A

To make it seem real and attainable

41
Q

Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks.
Do not schedule any breaks.
Plan personal business during the work day.
All of the above

A

Prioritize tasks.