performance management

Question 1

performance management definition

Answer 1

performance management is the process used to evaluate and improve individual and business performance, individual goals should be aligned with business objectives and then performance is continually evaluated against these objectives.

Question 2

managemement by objectives definition

Answer 2

an approach where the manager and the employee will develop a goal at the start of the review period collaboratively with feedback given on progress of the goal

Question 3

MBO 4 key elements

Answer 3

goal specificity
participative decision making
clearly set time period
feedback

Question 4

characteristics MBO

Answer 4

goals should relate to what employees job or task is
increase the relationship between manager and employee and keep employee on track, it increases likeliness goal will be achieved
allows management to align goals of individual to business and analyse employees performance in achieving these goals

Question 5

performance appraisal defintion

Answer 5

measures the employees performance, provides feedback and develops new objectives for the employee. Goals should align with the medium and long term goals of the business

Question 6

Performance appraisal characteristics

Answer 6

• can provide feedback on performance
• set new goals for employee
• determine promotion, demotion or even termination and determine training needs for employee
• issues if not conducted objectively and unbiased otherwise itll cause conflicts and resentment from employees therefore making the process detrimental to the business

Question 7

self evaluation definition

Answer 7

is the employees self assessment of both performance related to their predetermined objectives and contribution to their business team or unit

Question 8

characteristics of self evaluation

Answer 8

• often done prior to appraisal to provoke two way discussion about simm or diff in employee and manager evaluation
• can lead to training and development, remuneration and promotion, sanction and support or even termination
• assessment can be subjective eg mark too high or low in efforts not to appear conceited or weak
• helps employer see how employee sees strengths and weaknesses
• ongoing doc is important

Question 9

employee observation definition

Answer 9

is where colleagues and peers give a review on the individuals performance. It is important to be performed at different stages rather than one off.

Question 10

employee observation characteristics

Answer 10

beneficial to allow employers to get a more overall perspective of the employees strengths and weaknesses

• gathering of info in more than one way eg 360 degree feedback
• can help to overcome biases, tension or clash of personality between employee and management