corporate culture

Question 1

defintion

Answer 1

is a system of shared values and beliefs of people within the business. Important for a business to have a positive corporate culture as it increases efficiency and effectiveness and therefore productivity

Question 2

official corporate culture

Answer 2

this is what the business wants to be, seen in the official documents eg slogans, written policies and objectives. it is the desired culture the business wants to establish

Question 3

real corporate culture

Answer 3

is what the actual shared beliefs and values of people within the business believe. Can be seen in how managers communicate with staff, rituals, titles and standard of dress

Question 4

indicators of corporate culture

Answer 4

core values 
communication
heroes
rituals
dress code

Question 5

core values

Answer 5

what the business values most, wont change even if the business does. they provide direction for the way the business operates and acts as a guide post

Question 6

communication

Answer 6

how the manager communicates with subordinates and how employees do with each other. open two way comm indicates business values relationships

Question 7

heroes

Answer 7

those within the business that they look up to due to the way they demonstrate the desired values eg employee of month

Question 8

developing corporate culture

Answer 8

training
communication
rewards and recognition

Question 9

training

Answer 9

where an employee learns new skills and knowledge. incorporate desired values into training eg if customer service is valued to customer service training

Question 10

communication

Answer 10

communicating the desired values and beliefs. employees need to be aware of the expectations placed upon them, gives direction so they can embrace these values

Question 11

rewards and recognition

Answer 11

positive reinforcement when employees demonstrate correct behaviours= ecourages employees to continue to show desired values and encourages others to follow lead in order to also achieve rewards and recognition.