Management Skills

Question 1

Communication definition

Answer 1

The transfer of information from sender to receiver and the ability to listen to feedback

Question 2

Communication characteristics

Answer 2

• can be verbal or non verbal
• important so internal and external stakeholders are clear on expectations
• two way communication often important
• will reflect organisational structure and management style
• can be formal or informal

Question 3

Delegation

Answer 3

The process where authority and responsibility are passed down from manager to an employee

• can free up time for manager
• helps improve job satisfaction as the employees are trusted and relied upon to perform tasks

Question 4

Leading

Answer 4

The ability of a person to influence and motivate people towards the achievement of business objectives

• leading gives motivation towards objectives
• good leading leads to improved moral and objectives
• leaders need to be able to communicate, provide support, act as a mentor, resolve disputes, encourage and show confidence in cause

Question 5

Interpersonal skills

Answer 5

Is the ability to communicate with a range of people and develop positive relationships

• allows manager to communicate accurately and honestly yet maintain strong relationships
• helps build strong culture where relationships valued
• skills include : team player, communication, empathy, ethical/honest/integrity, ability to motivate and encourage others

Question 6

Decision making

Answer 6

The ability to select the most appropriate course of action from a range of alternatives

• can be made alone or part of group
• major impact on success of business
• can be done diff depending on man style
• managers need to be able to assess available info and make conclusion on best course of action

Question 7

Decision making process

Answer 7

Igdace
1 identify process
2 gather info
3 develop alternative
4 analyse alternatives for strengths and weaknesses
5 choose an alternative and implement
6 evaluation with feedback to see if it’s successful

Question 8

Planning

Answer 8

Is being able to set objectives and work out ways to achieve them

• planning importance
• provides guidance to all stakeholders
• can be time consuming
• higher rate of success if completed

Question 9

Three levels of planning

Answer 9

Strategic : long term goals 3-5 years senior management eg missions statement
Tactical: medium term goals 1-2 years middle management eg implementing training program to improve customer service skills for all employees within the next 12 months
Operational: short term goals day to day month to month lower level management eg setting Daily budget

Important all are in alignment

Question 10

Steps of planning

Answer 10

Set objectives
Analyse environment with swot analysis 
Develop alternatives
Implement plan
Monitor and evaluate