Lewins Three Step Change Model

Question 1

Definition

Answer 1

Kurt lewis developed a model for effective change

Question 2

Key features

Answer 2

• helps manager to implement change successfully as they have a step by step process to follow
• helps to successfully implement with minimum resistance
• involves 3 key steps unfreeze, change and refreeze

Question 3

Unfreeze definition

Answer 3

This is the phase of preparing the organisation for change, this may involve minimising resistance and gaining commitment to the proposed change

Question 4

Unfreeze key features

Answer 4

• identify what needs to change (kpis and surveys to understand current state)
• create a need for change and understand why the change has taken place
• communicate why the change is necessary
• everyone that is impacted by the change must know why it is necessary
• gaining support from employees and managers
• deal with doubts and concerns and prepare to overcome resistanc

Question 5

Change definition

Answer 5

This is where the business actually implements the change itself. Once the business has been unfrozen and is prepared for change it is time to transform the business. Doesn’t mean it will be easy but with a prepared business it’s more likely to be successful. Changes should see a change in behaviour patter

Question 6

Change key features

Answer 6

• people he used to the idea that things will be different
• keep communicating how the change will benefit those involved so they keep supporting change, explain exactly how it will effect everyone
• support and open and honest communication so employees are clear on what is expected of them
• empower staff through opportunities for employee involvement
• generate short term wins to reinforce change
• obstacles need to be removed and resources made available so the change can be successfully implemented
• change doesn’t happen overnight so give people time to adjust

Question 7

Refreezing definition

Answer 7

Once the change has been implemented it is important to solidify the change so that it remains in the long term. If it is implemented and then not reinforced there is a greater chance the business will return to its old ways
Refreezing embeds the change into the business and it’s culture.
Policies and procedures should reflect the

Question 8

Refreeze key features

Answer 8

• change is set in place and becomes a part of the organisations culture
• make sure people have the right training and support to stay on track
• adapt the organisational structure as necessary, identify barriers sustaining change and remove them
• regularly check the change has happened and people are using the changes you have implemented
• celebrate the changes success. This helps people to find closure and believe future changes will also be successful

Question 9

Advantages

Answer 9

• step by step process
• proven model for effective change
• allows manager to plan through identifying the three main stages
• simple and easy to understand frameworks

Question 10

Disadvantages

Answer 10

• some argue a business should not refreeze but instead stay in a constant jelly like shape whic is mouldable
• refeeeze is often not able to happen due to the ever increasing pace of change businesses