People: Learning and Development

Question 1

Document that guides employees toward their goals for professional development and growth.

Answer 1

Individual development plan

Question 2

Process of broadening a job’s scope by adding different tasks to the job.

Answer 2

Job enlargement

Question 3

Process of increasing a job’s depth by adding responsibilities to the job.

Answer 3

Job enrichment

Question 4

Movement between different jobs.

Answer 4

Job rotation

Question 5

Job evaluation method in which the relative worth and pay structure of different jobs are based on an assessment of their content and their relationship to other jobs within the organization.

Answer 5

Job content based job evaluation

Question 6

Ability to influence, guide, inspire, or motivate a group or person to achieve their goals.

Answer 6

Leadership

Question 7

Training and professional development programs targeted at assisting management-and executive-level employees in developing the skills, abilities, and flexibility required to deal with a variety of situations.

Answer 7

Leader development

Question 8

People who learn best through a hands-on approach; also called tactile learners.

Answer 8

Kinesthetic learners

Question 9

Career development programs that identify meaningful career paths for professional and technical people outside traditional management roles.

Answer 9

Dual career ladders

Question 10

Electronic media delivery of educational and training materials, processes, and programs.

Answer 10

E-learning

Question 11

Activities that focus on preparing employees for future responsibilities while increasing their capacity to perform their current jobs.

Answer 11

Developmental activities

Question 12

Process of delivering educational or instructional programs to locations away from a classroom or central site.

Answer 12

Distance learning

Question 13

Focused, interactive communication and guidance intended to develop and enhance on-the-job performance, knowledge, or behavior.

Answer 13

Coaching

Question 14

Actions and activities that individuals perform in order to give directions to their work lives.

Answer 14

Career planning

Question 15

Preparing, implementing, and monitoring employees’ career paths, with a primary focus on the goals and needs of the organization.

Answer 15

Career management

Question 16

Progression through a series of employment stages characterized by relatively unique issues, themes, and tasks.

Answer 16

Career development

Question 17

Planned approach to learning that includes a combination of instructor-led training, self-directed study, and/or on-the-job training.

Answer 17

Blended learning

Question 18

People who learn best by relying on their sense of hearing.

Answer 18

Auditory learners

Question 19

Assessment tools that provide candidates a wide range of leadership situations and problem-solving exercises.

Answer 19

Assessment centers

Question 20

Instructional systems design framework consisting of five steps that guide the design and development of learning programs.

Answer 20

ADDIE model

Question 21

Instructional design model that works to gain feedback and build models early in the process; generally has three phases: preparation, iterative design, and iterative development.

Answer 21

Successive approximation model (SAM)

Question 22

Instructional design model based on concept that training should be tightly focused on specific performance measures that the organization has determined are important.

Answer 22

Action mapping

Question 23

Related to technical skills training; often a partnership between employers and unions.

Answer 23

Apprenticeship

Question 24

Process by which employees are provided with the knowledge, skills and abilities (KSAs) specific to a task or job.

Answer 24

Training

Question 25

Form of webconferencing where a presenter facilitates communication of material or information to an audience in real time.

Answer 25

Webinar

Question 26

Using the internet to conduct meetings and give presentations to an audience who has joined the meeting remotely.

Answer 26

Webconferencing

Question 27

People who learn best by relying on their sense of sight.

Answer 27

Visual learners

Question 28

Assessment tools that present prospective leaders with sample situations and problems they might encounter in a work environment.

Answer 28

Situation judgment tests (SJTs)

Question 29

Written statements of the minimum qualifications for the job incumbent.

Answer 29

Job specifications

Question 30

Process of systematically studying a job in order to identify the activities/tasks and responsibilities it includes, the personal qualifications necessary to perform it, and the conditions under which it is performed.

Answer 30

Job analysis

Question 31

Learning/development programs offered initially in a controlled environment with a segment of the target audience.

Answer 31

Pilot programs

Question 32

Acquisition and/or transfer of knowledge within an organization through activities or processes that may occur at several organizational levels; ability of an organization to learn from its mistakes and adjust its strategy accordingly.

Answer 32

Organizational learning

Question 33

Training provided to employees at the work site utilizing demonstration and performance of job tasks.

Answer 33

On-the-job training (OJT)

Question 34

System that holds course content information and has the capability of tracking and managing employee course registrations, career development, and other employee development activities.

Answer 34

Learning management system (LMS)

Question 35

Organization characterized by a capability to adapt to changes in environment.

Answer 35

Learning organization

Question 36

Relationship in which one person helps guide another’s development.

Answer 36

Mentoring