Competencies: Communication

Question 1

Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume, and speed.

Answer 1

Nonverbals

Question 2

Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action.

Answer 2

Framing

Question 3

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.

Answer 3

Active listening

Question 4

In communication, any factor that can disrupt the sending and receipt of a message - for example, physical factures such as loud environments, cultural factors such as a distinctive accent, or cognitive factors such as the use of unfamiliar jargon.

Answer 4

Noise